topic Re: Hard reset in Other/General https://community.sony.com.mk/t5/other-general/hard-reset/m-p/2917704#M19856 <HTML><HEAD></HEAD><BODY><P>Hi. Thank you but that is the factory reset, not the hard reset</P></BODY></HTML> Wed, 09 May 2012 15:46:24 GMT 2012-05-09T15:46:24Z Hard reset https://community.sony.com.mk/t5/other-general/hard-reset/m-p/2917702#M19854 <HTML><HEAD></HEAD><BODY><P>Hi.</P><P>I need to perform an hard reset on this handy.</P><P>How should I proceed?</P><P>Thank you</P></BODY></HTML> Wed, 09 May 2012 15:41:00 GMT https://community.sony.com.mk/t5/other-general/hard-reset/m-p/2917702#M19854 2012-05-09T15:41:00Z Re: Hard reset https://community.sony.com.mk/t5/other-general/hard-reset/m-p/2917703#M19855 <HTML><HEAD></HEAD><BODY><P>settings &gt; storage / privacy/security &gt; factory data reset</P></BODY></HTML> Wed, 09 May 2012 15:44:58 GMT https://community.sony.com.mk/t5/other-general/hard-reset/m-p/2917703#M19855 Nabeel 2012-05-09T15:44:58Z Re: Hard reset https://community.sony.com.mk/t5/other-general/hard-reset/m-p/2917704#M19856 <HTML><HEAD></HEAD><BODY><P>Hi. Thank you but that is the factory reset, not the hard reset</P></BODY></HTML> Wed, 09 May 2012 15:46:24 GMT https://community.sony.com.mk/t5/other-general/hard-reset/m-p/2917704#M19856 2012-05-09T15:46:24Z Re: Hard reset https://community.sony.com.mk/t5/other-general/hard-reset/m-p/2917705#M19857 <HTML><HEAD></HEAD><BODY><P><SPAN style="color: #000000;">Backup everything as it will erase all data on phone (sms, contacts,apps)</SPAN></P><P><SPAN style="color: #000000;"><SPAN style="color: #000000;">Update/Repair your phone via PCC OR SUS</SPAN><BR /></SPAN></P><P><SPAN style="color: #000000;">PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to). </SPAN></P><P></P><P><SPAN style="color: #000000;">Do it as follow &gt;&gt; PCC &gt; SUPPORT ZONE&gt; SOFTWARE UPDATE&gt; REPAIR SOFTWARE (written with blue)&nbsp;&nbsp; </SPAN></P><P><SPAN style="color: #000000;">PC Companion <A href="http://www.sonymobile.com/global-en/tools/pc-companion/" rel="nofollow noopener noreferrer">http://www.sonymobile.com/global-en/tools/pc-companion/</A> </SPAN></P><P></P><P><SPAN style="color: #000000;">SUS ( Sony Update Service)&nbsp; ... download and install it on pc and follow the on-screen instructions <A href="http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe" rel="nofollow noopener noreferrer">http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe</A></SPAN></P><P><SPAN style="color: #000000;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; or </SPAN></P><P><SPAN style="color: #000000;"><A href="http://www.sonymobile.com/global-en/tools/update-service/" rel="nofollow noopener noreferrer">http://www.sonymobile.com/global-en/tools/update-service/</A> </SPAN></P><P><SPAN style="color: #000000;">Both the links are same</SPAN></P></BODY></HTML> Wed, 09 May 2012 15:47:09 GMT https://community.sony.com.mk/t5/other-general/hard-reset/m-p/2917705#M19857 Nabeel 2012-05-09T15:47:09Z