topic cant get contacts in to my hotmail on the phone e-mail app in Other/General

cant get contacts in to my hotmail on the phone e-mail app

rcoops — Tue, 20 Mar 2012 06:49:17 GMT

I cant send a "new e-mail" from my phone (Arc) without knowing the e-mail address of the recipient in my head or have it written somewhere where i can see it. I can only reply to e-mails sent to me. The only contacts that come up when I use "+add" button is the 2 that I use with my Skype account. Ive tried following the instructions given on the the web site and in the user manual. No luck. Ive written to SE support and was given instructions (slightly complicated and misleading) no luck. I e-mailed them again and they said it couldnt be done!! So they were either b.s.ing me the first time or the second time.

Re: cant get contacts in to my hotmail on the phone e-mail app

Uliwooly — Tue, 20 Mar 2012 06:54:31 GMT

which email app are you using?

Gmail app? Email app?

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Re: cant get contacts in to my hotmail on the phone e-mail app

rcoops — Tue, 20 Mar 2012 06:59:44 GMT

Hi, thanks for quick reply. Im using the one that came with phone. Shared with my g-mail.

Re: cant get contacts in to my hotmail on the phone e-mail app

rcoops — Tue, 20 Mar 2012 07:01:07 GMT

Not the g-mail one.

Re: cant get contacts in to my hotmail on the phone e-mail app

Uliwooly — Tue, 20 Mar 2012 07:17:18 GMT

that's really odd it works fine with mine, I would suggest to try this

send a new email -> press the + sign -> do you see your contacts?

if not then go to settings -> privacy -> reset settings -> this will delete all the settings on the phone, it wont delete the apps -> restart your phone -> readd the accounts and try again

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Re: cant get contacts in to my hotmail on the phone e-mail app

Uliwooly — Tue, 20 Mar 2012 07:18:28 GMT

Also go to settings -> accounts & sync -> google -> are you syncing your contacts?

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Re: cant get contacts in to my hotmail on the phone e-mail app

sunilkn006 — Tue, 20 Mar 2012 07:20:37 GMT

Hi I use the hotmail account too on my pro.. I get my contacts displayed.. There's no problem at all..

Re: cant get contacts in to my hotmail on the phone e-mail app

Uliwooly — Tue, 20 Mar 2012 07:26:38 GMT

he probably has a glitch or maybe forgot to sync his gmail contacts

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Re: cant get contacts in to my hotmail on the phone e-mail app

rcoops — Tue, 20 Mar 2012 15:07:19 GMT

Hi again, finally able to login again after blackout.

I did the G-mail sync before and got my e-mail contacts in to my phone contacts but they still dont come up when I use the + to select a contact. The only ones offered are my 2 Skype contacts. I also reset my personal settings back to original as suggested, but no good ( lost my wallpaper, widgets, etc)

Re: cant get contacts in to my hotmail on the phone e-mail app

rcoops — Tue, 20 Mar 2012 15:25:30 GMT

Have another query as well. The phone icon on the home screen in bottom right corner has mysteriously dissappeared about a week ago- any idea how I can get it back? Thanks

Re: cant get contacts in to my hotmail on the phone e-mail app

gwhispererz — Tue, 20 Mar 2012 15:28:20 GMT

Hi, just access your app drawer, look for that particular app, longpress and place it to the 'missing icon' location.

Re: cant get contacts in to my hotmail on the phone e-mail app

rcoops — Tue, 20 Mar 2012 15:34:02 GMT

Thanks, that worked!! You dont happen to know the answer to my contacts problem?

Re: cant get contacts in to my hotmail on the phone e-mail app

gwhispererz — Tue, 20 Mar 2012 15:42:01 GMT

I don't have any solution for you, but I have a workaround (hopefully it will work) ....

I think it is possible by doing the 'copy and paste' method. Try copying the email address from a source (by longpress, then select copy), then paste it to the 'To' field (by longpress, then paste). I believe that should work.

Let us know how it goes.

Re: cant get contacts in to my hotmail on the phone e-mail app

rcoops — Tue, 20 Mar 2012 15:55:21 GMT

ok, tried that but no luck. The only source of e-mail contacts is in my phone contacts. When I long press i dont get the "copy" option- just :- Add to Favorites, Join Contact, Edit Contact and Delete Contact. ?

Re: cant get contacts in to my hotmail on the phone e-mail app

gwhispererz — Tue, 20 Mar 2012 16:01:25 GMT

I guess you have to try another source .... possibly creating those email addresses in somewhere that works, which is 'copy and paste' (to be your source).

Re: cant get contacts in to my hotmail on the phone e-mail app

rcoops — Tue, 20 Mar 2012 16:12:00 GMT

Ok thanks, Ill have a think where to put it and try that.

This is my first forum Ive used ever! is it normal that your replies come to me via my live Hotmail as an e-mail? The reply only goes on to bottom of the discussion after Ive read it on my e-mail and then refreshed the page by clicking on the "your stuff" button on top. Is that normal? Sorry for the newbie questions.

Re: cant get contacts in to my hotmail on the phone e-mail app

gwhispererz — Tue, 20 Mar 2012 16:29:33 GMT

No problem. Don't worry, you will soon get the hang of this Support Forum. We have to start from somewhere hey .... Practise makes perfect! Have fun!

Re: cant get contacts in to my hotmail on the phone e-mail app

suze — Tue, 20 Mar 2012 18:16:21 GMT

I'm just chipping in with a thought.... I had a problem with what I thought was my bluetooth not working but discovered quite by accident that it was because I had installed skype and everytime I tried to dial I got a message saying use as default and then options for contacts or skype. Because the phone was in its case I didn't see this when driving so blamed bluetooth.

So where does this leave you, well just wondering if it is only showing you two skype contacts if you inadvertantly selected use as default Skype at some point. So I am wondering if it is worth deleting skype for the time being and seeing if once that has gone the phone finds your email addresses.

Anyway, worth a try if you are at a bit of a loss on why on earth this is happening.

Re: cant get contacts in to my hotmail on the phone e-mail app

rcoops — Wed, 21 Mar 2012 05:42:08 GMT

Hi, thanks. I just tried that but no luck, :smileysad:. Now no contacts at all.

Anybody else got any ideas :smileyhappy:?

Re: cant get contacts in to my hotmail on the phone e-mail app

Uliwooly — Wed, 21 Mar 2012 05:53:48 GMT

did you tried my suggestions?