topic Re: Xperia Arc S ICS update failure in Other/General

Xperia Arc S ICS update failure

Tue, 29 May 2012 14:02:07 GMT

Hi,

I have been trying to update my Arc S to ICS using pc companion and sus, however, both applications do nothing, other than hang my PC completely. I then have to power down the (crash) the system each time. I have disabled all AV / Firewall software and it still crashes my system. On both applications, I get to the point where it says, "hold the back button down whilst attaching the USB", then it crashes. I am using a standard PC with MS XP.

Any help would be greatly appreciated. Thank you in advance.

Kind Regards,

Sean.

Re: Xperia Arc S ICS update failure

gwhispererz — Tue, 29 May 2012 14:06:30 GMT

Hi, suggest you try with another PC/Laptop.

Re: Xperia Arc S ICS update failure

Tue, 29 May 2012 14:11:21 GMT

Thanks, I have thought of this, however, I don't have another to do it on. There are no issues with this PC with any other devices(I have many) I do have an android pad (no usb)...thats it! Any other suggestions would be welcome.

Regards

Sean

Re: Xperia Arc S ICS update failure

gwhispererz — Tue, 29 May 2012 14:14:14 GMT

In that case, perform it in Safe Mode. Reboot phone, keep tapping F8 till a Safe Mode Menu appears. Select Safe Mode with Network and proceed with update using either PC Companion or Update Service.

If still unsuccessful, source for another PC ....

Re: Xperia Arc S ICS update failure

Tue, 29 May 2012 15:03:06 GMT

Thanks, this worked a treat.

Thanks again,

Sean

Re: Xperia Arc S ICS update failure

gwhispererz — Tue, 29 May 2012 15:06:13 GMT

No problem ....

Re: Xperia Arc S ICS update failure

Mon, 23 Jul 2012 11:33:00 GMT

Hi there,

I to have problems with the update. I'm trying to update mine xperia arc S to ICS but no matter what I do PCC and SUS always say that I have the latest software which I don't (I have 2.3.4).

I saw and tried out some of your advises on the other posts regarding update problems but no luck...

Please help. Thanks

Re: Xperia Arc S ICS update failure

gwhispererz — Mon, 23 Jul 2012 12:00:52 GMT

Hi kinezzr, that would only mean that the update is not released for your phone yet.

Re: Xperia Arc S ICS update failure

Mon, 23 Jul 2012 15:13:07 GMT

Yeah, I figure that could be the reason, although I did check my SI number on SE update list for ICS and it's on it, or maybe that have nothing to do with it ??? Anyhow thank you for helping me out, I guess patience will solve my problem than :smileygrin:

Re: Xperia Arc S ICS update failure

gwhispererz — Tue, 24 Jul 2012 12:20:03 GMT

No problem .... Patience.