topic Re: cannot register to gmail after a hard reset please help in Other/General

cannot register to gmail after a hard reset please help

Wed, 11 Apr 2012 13:52:43 GMT

i need your help beacuse i only had this phone for 4 months and i never had problems until it started freezing. i did a master reset following this:

Settings> Privacy> Factory data reset.. then the phone stopped freezing however, i can no longer sign my phone in to gmail with the old acct that i had with it before i did the damn reset. here's what. whenever i log in to my gmail acct using my phone's browser, it does not have any issues AT ALL. but the phone , this x8 really cannot register to my gmail. please help.

Re: cannot register to gmail after a hard reset please help

gwhispererz — Wed, 11 Apr 2012 14:03:30 GMT

Hi, a couple of things to take note .... Make sure you have a good connection either with Wi-Fi or Mobile Data, make sure you enter your GMail account and password correctly.

Re: cannot register to gmail after a hard reset please help

Wed, 11 Apr 2012 14:04:07 GMT

and oh.. please use this as your ref. should u need it. this info is in the About section of my phone.

Firmware versiion of this old phone is -update 1 (this is how it is typed in my phone)

and the build no. is 2.1.1.A.0.6. should u need any other info that could help, please let me know.. and please also tell me where to find it. thank you in advance.

Re: cannot register to gmail after a hard reset please help

Wed, 11 Apr 2012 14:10:35 GMT

the gmail acct has no problem,like i said i am able to access it with my pc, even on the actual browser of this x8. and i can go on facebook through the wifi that im using right now. i alrealdy tried it as well with my web package and it really is not working. i dont think i have problems with the speed of either of these connections? do u think im doing it incorrectly or am i missing something else?

Re: cannot register to gmail after a hard reset please help

gwhispererz — Wed, 11 Apr 2012 14:16:26 GMT

Try entering GMail account and password in landscape mode.

Re: cannot register to gmail after a hard reset please help

Wed, 11 Apr 2012 14:32:31 GMT

unfortunately it didn't work. i tried it twice with the wifi and the 3g and i placed my phone on a flat surface making sure it will not chnage its orientation.. it still says cannot stablish reliable conn.. why is this phone acting up? im able to access facebook, google and all other preinstalled app at their regular speed. i again tried to log in to my gmial with my x8 browser and it was ok.can we try something else?

Re: cannot register to gmail after a hard reset please help

gwhispererz — Wed, 11 Apr 2012 14:38:05 GMT

See if this helps .... goto GMail application, clear data, clear cache and uninstall updates.

Re: cannot register to gmail after a hard reset please help

Wed, 11 Apr 2012 14:43:36 GMT

when i go to the actual gmail icon in my menu, it goes back to "Set up your Google Account" screen, and when i press the button that has 4 squares on top of it, it shows an option for me to access my wireless settings.. there is nothing here that says clear chache /data or updates whatever, though i can see all of these in the Browser menu.. please tell me if i'm not doing it right..

Re: cannot register to gmail after a hard reset please help

gwhispererz — Wed, 11 Apr 2012 14:48:23 GMT

Settings>Applications>Manage applications>MENU (left hard button)>Filter>All, scroll down and search for GMail.

Re: cannot register to gmail after a hard reset please help

Wed, 11 Apr 2012 15:02:45 GMT

i just did and tried to log in again. nothing is happening.. im sorry if i am giving you a hard time. i just want to have the original gmail acct back bec it has all my stuff..

Re: cannot register to gmail after a hard reset please help

gwhispererz — Wed, 11 Apr 2012 15:07:38 GMT

Don't worry, you are not.

Let's try software repair with either PC Companion or Update Service. Here's the download link ....

http://www.sonymobile.com/gb/tools/pc-companion/

http://www.sonymobile.com/gb/tools/update-service/

Download and install to PC/Laptop, launch it and follow on-screen instructions. This process will erase phone data completely.

I hope this works, fingers crossed.

Re: cannot register to gmail after a hard reset please help

Wed, 11 Apr 2012 15:20:41 GMT

i'd do this.. thank you.. i'll get back to this page soon as i can, for now i have to leave for work.. i hope u will still help me when i get back.. U have been very patient with this, and with me, i want u to know that i appreciate it. i hope u will still visit this discussion that i started. u make things easier for me. please ask whoever's higher than u to mark this as a KUDOS for u.. God bless u!

Re: cannot register to gmail after a hard reset please help

gwhispererz — Wed, 11 Apr 2012 15:30:06 GMT

No problem at all, it's a great pleasure to help someone who appreciates.

I will be going off soon too, will check this thread once I am online again. Have a great day at work!

By the way, I do not work for Sony Mobile, I am merely a volunteer helping in the Support Forum during my free time.

Re: cannot register to gmail after a hard reset please help

Fri, 13 Apr 2012 13:12:25 GMT

hi how are you gwhispererz! i have i great news here. the things u told me fixed it.. i was getting ready to go to the last step when i thought of turning my phone off just to sort of refresh it.. and boom. its fixed! i can now play with the market and all other stuff.. thanks a lot! i owe u one.

Re: cannot register to gmail after a hard reset please help

gwhispererz — Fri, 13 Apr 2012 13:18:04 GMT

No problem .... Really glad that 'headache' is finally gone!

I didn't do anything, you are the one who did the work ....

Continue to have fun with your X8.

Re: cannot register to gmail after a hard reset please help

Wed, 09 May 2012 11:59:25 GMT

hi we have the same problem! please help me
since i bought my phone i cant connect it to gmail account! please help me!

Re: cannot register to gmail after a hard reset please help

gwhispererz — Wed, 09 May 2012 12:40:03 GMT

Hi Rednave, have you tried the suggestions above?

Re: cannot register to gmail after a hard reset please help

Wed, 09 May 2012 13:59:27 GMT

thnxx i will tell if it works!

Re: cannot register to gmail after a hard reset please help

gwhispererz — Wed, 09 May 2012 14:16:26 GMT

Hopefully .... fingers crossed.