topic Re: Don't work the app of the camera in Other/General

Don't work the app of the camera

Tue, 05 Jun 2012 13:54:23 GMT

When I run the application "camera" I get this message:
sorry, the camera application (proceso.sonyericson.android.camera) has stopped unexpectedly. Try again.
I have not updated the phone or anything, I was just using the camera and I get this error.

Any solution please!

Re: Don't work the app of the camera

Uliwooly — Tue, 05 Jun 2012 13:56:06 GMT

it could be the SD card acting up

or you can repeair it with SUS

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Re: Don't work the app of the camera

Murphy_Idek — Tue, 05 Jun 2012 15:35:57 GMT

gaston,do you want to update your phone?

what phone are you using now?
what's your phone SI no.?

Re: Don't work the app of the camera

Wed, 06 Jun 2012 15:53:57 GMT

My version is 2.3.4 Xperia Arc S gingerbread, 4.0.2.A.62 and, according to my phone says is updated.
I would like to update 4.0 ice cream but I have fear of me more problems or does not fix the problem of the camera.

Somebody have the same problem??

Re: Don't work the app of the camera

Uliwooly — Thu, 07 Jun 2012 02:13:17 GMT

the camera acts up with some users, I've only seen this issue with the Xperia Neo V, I don't have that issue with my Xperia Arc.

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Re: Don't work the app of the camera

Murphy_Idek — Thu, 07 Jun 2012 03:41:25 GMT

gaston,2.3.4 isnt up-to-date..
read this thread before you update to ICS and see if you are ok with the update:

http://talk.sonymobile.com/message/205590#205590

if you would like to proceed,use this to update:

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

your problem should be solved after update if its software problem (i think your problem is with sofware):smileyhappy:

Re: Don't work the app of the camera

Sat, 16 Jun 2012 21:55:27 GMT

I updated and installed the firmware of the phone with PC companion in the option "repair" and I left the phone as new, but I have not been fixed camera. The update is still 4.0.2.

As I can know if in Spain there is a new update better than 4.0.2.?

Re: Don't work the app of the camera

Uliwooly — Sat, 16 Jun 2012 22:01:12 GMT

that's the build number not android version

Android Version

2.3.4

Build number

4.0.2.A.0.42 or 4.0.2.A.0.58 or 4.0.2.A.0.62

Android Version

4.0.4

Build number

4.1.B.0.431

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Re: Don't work the app of the camera

Uliwooly — Sat, 16 Jun 2012 22:04:20 GMT

I think the issue is not the phon but your SD card, you could backup your SD card and then reformat the card

on your PC

1) open any folder -> click on tools -> properties -> view -> show hidden files

2) mount the SD card, go to your SD card, press Ctrl + A then Ctrl C, on your desktop create a new folder, open it, then press CTRL + V

as for newer version of Android

http://talk.sonymobile.com/message/199357#199357

http://talk.sonymobile.com/message/199360#199360

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Re: Don't work the app of the camera

Mon, 18 Jun 2012 07:21:04 GMT

I had forgotten to specify in the post, before I did a firmware update I format the SD card and made a backup.

By this I mean that rule out that the problem is the SD.

Re: Don't work the app of the camera

Uliwooly — Mon, 18 Jun 2012 07:22:20 GMT

try to use a different SD card

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Re: Don't work the app of the camera

Mon, 18 Jun 2012 07:23:57 GMT

I will try it, thanks!

Re: Don't work the app of the camera

Uliwooly — Mon, 18 Jun 2012 07:24:54 GMT

no problem, keep us updated

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Re: Don't work the app of the camera

Mon, 18 Jun 2012 07:38:53 GMT

I tried without the sd card and the problem continues, the application hangs. I'll try another card.

Re: Don't work the app of the camera

Murphy_Idek — Mon, 18 Jun 2012 08:52:54 GMT

if you test with other micro sd and the problem persist,i think it is time for you to check with Sony Service Centre about this problem.

Gaston,you have taken all the precautionary steps and done all the troubleshooting procedures.

im sorry that it has come to this

Re: Don't work the app of the camera

Tue, 19 Jun 2012 08:20:01 GMT

When I Take a smartphone with whatsapp while I repair my phone, it'll take to it technical service guarantee. Os keep you informed.

In the list of the post of updates was not the serial number of my phone, so I haven't Updates ...

Re: Don't work the app of the camera

Uliwooly — Sun, 01 Jul 2012 01:55:16 GMT

did you fixed your problem?

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Re: Don't work the app of the camera

Sat, 07 Jul 2012 19:43:28 GMT

I took my phone for technical service and solve the problem, they changed my camera. was a technical failure and not firmware or updates. Thank you all for your help!