topic Re: Touch/Swipe Problem with Xperia neo V in Other/General

Touch/Swipe Problem with Xperia neo V

sapandey — Mon, 30 Apr 2012 03:39:00 GMT

I bought this phone on 26th February, 2012 and it was working fine till around March end and suddenly I started experiencing swipe issues:

1) At some occasions, when I recieved calls swipe/drag to right to accept the call didn't work. I assumed it could be a memory issue where I might have many processes running at the backgroud.

Till this problem spread to the different level:

2) Unlock swipe/drag option also started behaving the similar way as mentioned above but at this point I was sure that it has nothing to do with the memory issue since it happened even I restarted my phone.

3) It has increased more when I made an update to Icecream Sandwitch (ICS) version. The latest issues I am facing now are:

a) Pattern lock doesn't work effectively, I have to make 4-5 attempts to unlock it

b) If I put scroll lock (left to right drag function) instead of pattern (I noticed in ICS that they have made this option and pattern optional while in Gingerbread you had to perform both the functions to unlock phone) even then it is hard to unlock phone and I had to make few attempts to unlock it.

--- For resolution, I went to the service center where they made an update to the software (OS) but interestingly it took me back to Gingerbread from ICS however problem with Pattern and scroll unlock still persists.

Service center feels that it might be touch screen issue however I am not sure since this problem is occuring ONLY at Home screen or you can say at the Unlock time or sometimes while receiving/accepting the calls. It does work perfectly, if I go to Settings > Localion and Security > Screen Unlock > Change Screen Lock > Confirm Saved Pattern. It takes the pattern input at this level with no issues at all.

I am scheduled to go to service center today as they said it has to be sent for touch screen replacement / further testing today however wanted to see if it is really a hardware issue or a software issue.

PS: Since my phone OS is reinstalled by service center hence it has very less softwares installed mostly delivered hence software conflicts should not be the possibility.

I found below discussion in forum which has similar issue discussed but it has some software update which I am not very comfortable with unless service center does it for me. Below are the discussion details:

http://talk.sonymobile.com/thread/33112?notification=sent

Re: Touch/Swipe Problem with Xperia neo V

gunsranger — Mon, 30 Apr 2012 08:11:07 GMT

hey bro ,

same problem with me also ... this is the xact issue happened. i Bought around Jan 26 th and my unlock slide is talking multiple attempts to unlock.. went to service center and the guy changed my OS back to GB .. then also its same.. he asked me to come after a week so that he can put an order for touch sensor or some thing...

Bro as ur going to service center today plz do post if the problem got resolved after the touch / hardware replacement...

Coz of this problem i am not able to enjoy ICS update

plz see my thread i started with the same problem but could't get the required solution ..

http://talk.sonymobile.com/message/183807#183807

Re: Touch/Swipe Problem with Xperia neo V

sapandey — Mon, 30 Apr 2012 11:19:54 GMT

Alright, here is the update.

I went to the service center today and they still feel it's a hardware issue where they say most probably it's a touch screen problem.

They will be sending it to Sony to get the issue fixed and this whole process will take around 15 days which is a painful long time.

I will keep you posted as and when I get an update.

My suggestion, don't try any update fix which is not suggested by Support Center. Infact have them install any software if there is a need.

Re: Touch/Swipe Problem with Xperia neo V

Sam — Tue, 01 May 2012 01:16:33 GMT

Please do keep us posted, however I always advise running a software update to at least rule out a software issue.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Touch/Swipe Problem with Xperia neo V

gunsranger — Tue, 01 May 2012 08:14:47 GMT

I did all the repair activities .. befor updating to GB and even after updating to ICS...but still its the same...slide lock takes multiple attempts...same issue with pattern unlock also...i doubt if security and locking modules got some glitches.. but even after changing the OS the issue still there...so i feel its more of a hardware issue...

And more over its jus been 3 months !!!! Why is this issue happening ?? This is too much we buy phones with such a huge cost which cant sustain atleast for 3 months ??? I am damn frustated !! Sony has to answer this and should fix this !!!

Re: Touch/Swipe Problem with Xperia neo V

Wed, 02 May 2012 02:53:47 GMT

I bought my Xperia Neo in Brazil, not the V but the Xperia Neo, in January of this year. After some months I experienced the same issue. The touch screen fails on lockscreen, on menu swiping, and when I tried to move a icon or widget on home screen, after turning on the screen. I took my phone to assistance and then they reinstalled the firmware and the problem still remains, now they took it to sony. I hope it´s only a problem on some devices, but as I see other countries owners having the same issue, I guess it´s a project bug revealed after some time of use.

Sometimes I felt the screen getting very hot, in a call. That is not very confortable to use as phone, since I use it near my face.

As a Computer Engineer I guess it´s the temperature that might broke the capacitor that powers the touch screen.

Re: Touch/Swipe Problem with Xperia neo V

uliwooly-wooly — Wed, 02 May 2012 02:59:42 GMT

did you added an extra screen protector?

Re: Touch/Swipe Problem with Xperia neo V

sapandey — Wed, 02 May 2012 06:44:43 GMT

To an extent it could be true since my phone also gets heated up though not during calls but while using internet on WIFI that too only if I use it for an extensive long time or if I install new apps.

This problem is limited to unlock (slider and/or pattern) and sometimes while I recieve calls slider doesn't go to the right.

It could be a software level bug at this level however not so confident since one of my colleague also bought the exact same model and it is working perfect for him so it points out to be hardware issue.

Let's see what Sony say on this. As I said it is 15 days turnaround time which is not so acceptable however there is nothing I can do here.

Re: Touch/Swipe Problem with Xperia neo V

sapandey — Wed, 02 May 2012 06:46:15 GMT

Extra screen protector should not be an issue since the colleague I mentioned in my response has the screen guard on his phone since both of us got the screen guard "in the box" with our handset.

Re: Touch/Swipe Problem with Xperia neo V

uliwooly-wooly — Wed, 02 May 2012 06:49:27 GMT

if their are bubbles under the screen protector it might create issues like this, plus this phones come with a pre-installed screen protector, so adding an extra screen protector will cause this issues. my suggestion will be to remove it and then test the touchscreen/digitizer

this is how

open the dialer -> dial this: *#*#7378423#*#*

http://talk.sonymobile.com/message/113787

Re: Touch/Swipe Problem with Xperia neo V

sapandey — Wed, 02 May 2012 06:55:24 GMT

I understand. However, the one you mentioned pre-installed is actually what I meant "in the box". This Sony store guy opened the sealed box in front of me and it had a screen protector in the box which he laminated on the screen so there is no additional protector installed on the handset only the one which came in the box.

Re: Touch/Swipe Problem with Xperia neo V

uliwooly-wooly — Wed, 02 May 2012 07:00:55 GMT

but that was an extra screen protector, when I said pre-installed, I meant it was already installed/applied on the screen and in some markets they got 1 or 2 extra screen protectors.

Re: Touch/Swipe Problem with Xperia neo V

srids — Wed, 02 May 2012 07:38:51 GMT

It is problem with hardware without any dought.

I face all issues what have been discussed above?

Just go to service center and ask to replace touch screen. if it under warenty, you wiill get it for free.

don't wait or think too much otherwise you will loose interest in sony phones.

if there is not warenty keep around 5000/- (INR) while entering into service center.

Re: Touch/Swipe Problem with Xperia neo V

sapandey — Wed, 02 May 2012 07:47:13 GMT

Oh..ok. That was not the case since my handset didn't have the pre-installed screen protector so the one which came in the box is the one and only screen protector on the phone screen.

Re: Touch/Swipe Problem with Xperia neo V

sapandey — Wed, 02 May 2012 07:50:10 GMT

I know. Mine is just 2 months old purchase and it is still under warranty and they have already sent it to Sony for replacement of touch screen and I think everyone here is waiting to see if issue gets resolved with it

Re: Touch/Swipe Problem with Xperia neo V

uliwooly-wooly — Wed, 02 May 2012 07:54:16 GMT

its really hard to see, but it does come with one, believe me

Re: Touch/Swipe Problem with Xperia neo V

gunsranger — Wed, 02 May 2012 15:18:40 GMT

yeah i am with you bro ...

Folks we know what we are talking about and there is no extra screen protector except for the default protector that came with in the box ...

Hmm so it seems like hardware replacement is the only option !!

Just hope that the phone will be alright without any trouble after the hardware replacement !

Re: Touch/Swipe Problem with Xperia neo V

Wed, 02 May 2012 16:11:22 GMT

No screen protector added.

Re: Touch/Swipe Problem with Xperia neo V

uliwooly-wooly — Wed, 02 May 2012 16:18:16 GMT

fair enough, did you test the digitizer?

Dial -> *#*#7378423#*#*

Re: Touch/Swipe Problem with Xperia neo V

Wed, 02 May 2012 16:36:32 GMT

I don´t use any extra screen protector.

It definetely is not a software issue, some people still have their phones working properly, and in mine, after reset or update of firmware the problem still remains. The problem appears in a couple of months for most people that reported to have the same issue, it means it cames with the time of use. If it was software the problem would be solved reinstalling firmware, what I have done with software provided by Sony and even the authorized assistance store did the same. My device is still under warranty and now it is in Sony to be repaired. I didn´t mentioned before but I also had some problem with signal power that compared to other phones using the same sim card in same places, it´s an unacceptable low and fails frequently.

I guess the touch must fail in other situations not only the lock screen for some of you too.

Try after unlock, move/slide an icon or widget on home screen, or simply slide the screen touching on top of a icon, the app will be launched., or move to the screen you have the photos "timescape style" widget, turn off the screen, turn it on again, unlock the screen (After 3 or more times of try :smileysad:), and try to scroll the photos, .

Maybe you should try app like DrawSomething and see in the first try you can´t draw a line, only points and after the second touch it start working.

The screen might fail less or more frequently for different users depending on how damaged the hardware already are.