topic Re: UPDATE PROBLEM in Other/General

UPDATE PROBLEM

m_krishnasainat — Sun, 03 Jun 2012 02:30:33 GMT

I try to update my Xperia S from my laptop using the pc companion but an error pops up sayin " UNABLE TO INSTALL OR START PHONE SOFTWARE UPDATE COMPONENT". Can anyone help me out in this.

Re: UPDATE PROBLEM

Uliwooly — Sun, 03 Jun 2012 02:34:51 GMT

Try SUS

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Don't forget to mark the Correct Answers & Helpful Answers

Re: UPDATE PROBLEM

Jake-SonyXperia — Mon, 04 Jun 2012 02:26:13 GMT

Try doing the following to resolve this issue,

1.Close PC Companion

2. Install java from http://www.java.com/winoffline_installer

3. Start PC Companion again and try to do the SW Update of the phone.

Re: UPDATE PROBLEM

Wed, 06 Jun 2012 05:49:44 GMT

I have same issue, but it resolved by installing java. When the PCC instruct to pressed the volume down while plugging the micro usb, But no menu appear again? How long we pressed the volume down? any idea? please help, I want to update my phone. Thanks.

Re: UPDATE PROBLEM

Wed, 06 Jun 2012 06:47:15 GMT

i am facing the same problem too. I can't update my phone too.

Re: UPDATE PROBLEM

jonathanc_ — Wed, 06 Jun 2012 07:31:42 GMT

i have the same problem yesterday. what i did, off temporarily firewall of antivirus. battery should be morethan 50%. your internet connection should be adequate( when using usb 3G internet connection , same problem as you descript ). when using dsl landline works flowlessly.

Re: UPDATE PROBLEM

Wed, 06 Jun 2012 08:59:23 GMT

Hi All..

Thanks, Now I Can upate my Xperia S

Re: UPDATE PROBLEM

Jake-SonyXperia — Thu, 07 Jun 2012 01:54:47 GMT

Let us know how you get on :smileyhappy:.

Re: UPDATE PROBLEM

Thu, 07 Jun 2012 05:48:33 GMT

Hi Jake,

I install java and PCC on my desktop computer, temporary turn off the firewall/antivirus and everything work well.

this issue still happen in my laptop, can't update via PCC, it's still asking me to pressed volume down while connecting the micro usb to the phone? why it was happen on my laptop? in my dekstop computer, PCC didn't ask me to do it...?

any comment or idea?