topic Re: Can we purchase international warranty from SE ? in Other/General

Can we purchase international warranty from SE ?

Wed, 29 Feb 2012 16:22:36 GMT

Hi,

I seen a XPERIA NEO in ebay

http://www.ebay.in/itm/Sony-Ericsson-Neo-Unlocked-and-Unused-Silver-/270925312265?pt=IN_Mobile_Phones&hash=item3f14683109#ht_1889wt_1139

In that he (seller) is saying that the purchase SE International Warranty for extra of 50$.

Is this correct ?

Can anybody review the listing in ebay and tell me that is that trustable ?

Re: Can we purchase international warranty from SE ?

Nabeel — Wed, 29 Feb 2012 16:35:34 GMT

hey bro
this is a second hand phone

i would advice you not to buy it at all

this guy bought this phone and his warranty period has started from the first day he bought the gadget,,

and this warranty cannot be renewed, or we cannot buy warranty by paying

and every sony mobile already comes with an international warranty ( i think , not confimed) means if ur mobile is under warranty and its defected, then they will repair/replace for free

best is to buy a phone from a sony center instead

Re: Can we purchase international warranty from SE ?

Wed, 29 Feb 2012 18:15:27 GMT

we get domestic warranty i guess.. international warranty is like you can repair anywhere in the world if i am not wrong ... also the descpt says the product is unused

anyways i dont trust ebay .. its always better to buy directly from a shop or flipkart ..

Neo has not been officially launched in india so i dont think so u should consider it ..by just seeing the lower price tag

Re: Can we purchase international warranty from SE ?

Sam — Thu, 01 Mar 2012 05:47:57 GMT

Just to clarify, there is no international warranty on our products. The reason for this is that if we were ot offer it every repair agent would need to carry parts for all handsets including ones that have not been released on the market in the region that they operate on the off chance that one may come in for repair. There are a lot of other variables such as different versions of firmware for each network in each country and different legal requirements for each country as far as what a warrantable condition would be not to mention different lengths of the warranty itself in other countries.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Can we purchase international warranty from SE ?

Uliwooly — Thu, 01 Mar 2012 05:51:46 GMT

based on what you said above, what if for example "Xperia Arc" its not available in country X, but it is in country Y, why can't the user ship it to country Y to get it repaired?

now the software shouldn't be an issue, there's always flashtool

Re: Can we purchase international warranty from SE ?

Sam — Thu, 01 Mar 2012 05:59:12 GMT

Yes you could ship it back to the country you purchased it from, but that’s not an international warranty. International warranty implies that you can buy it anywhere and get it repaired anywhere.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Can we purchase international warranty from SE ?

Uliwooly — Thu, 01 Mar 2012 06:17:59 GMT

Indeed, how come Sony doesn't have something like that ?

Re: Can we purchase international warranty from SE ?

Sam — Thu, 01 Mar 2012 06:24:40 GMT

A whole lot of reasons, most of them are covered in my previous post.

Re: Can we purchase international warranty from SE ?

Uliwooly — Thu, 01 Mar 2012 06:27:22 GMT

but aren't the new Xperias be world wide available?

Re: Can we purchase international warranty from SE ?

Thu, 01 Mar 2012 06:30:25 GMT

Will XPERIA P available india ?

And about it's release date ?

Price ?

Re: Can we purchase international warranty from SE ?

Sam — Thu, 01 Mar 2012 06:33:29 GMT

That is dependent on network acceptance, whilst we may release the phone we do not perform a retail function everywhere and some regions have a limited number of networks which sell our phones and may choose not to take it on. It is this kind of thing that would make an international warranty a logistical nightmare.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Can we purchase international warranty from SE ?

Uliwooly — Thu, 01 Mar 2012 06:47:59 GMT

I thought if it wasn't picked up by a network sony will release it SIM free, like here in the US. few questions

when will Sony release the official price for UPSIon?

will the notification bar on UPS can it be turned off? an example if I'm looking at pictures or videos it will try to match the background, can it be turned off?

what is at the bottom bellow the clear notification bar? are there any components or just aesthetic?

Re: Can we purchase international warranty from SE ?

gareebnavas — Tue, 14 Aug 2012 17:42:00 GMT

Is transfer of warranty possible with sony? Some companies provide this facility to transfer the warranty completely from one country to another if the product is already released in the later country.Eg: Dell provide this facility for the laptops by filling out a form. Is it possible with sony? And if not, consider this thing in future pls..

Re: Can we purchase international warranty from SE ?

Uliwooly — Tue, 21 Aug 2012 00:15:25 GMT

that's a great question

Re: Can we purchase international warranty from SE ?

marcusasdrubal — Tue, 21 Aug 2012 16:31:43 GMT

Hum...I believe that Sony should have international warranty for their phones, tablets and notebooks.

Apple and Dell have it. My brother bought his Macbook in France, and we live Brazil, he has to fix his keyboard, the assistance fixed it without any cost. I Have a Dell from USA, a Dell Studio Xps, got problems in LED panel, a smal dead pixel, They changed it for a new one without any cost.

Why Sony doesn't do the same? It would improve the fidelity with the customers. Doing that will gain more fans.

I love Sony as the best Android phones, but sometimes I confess, I would like to change to Apple, at least they offer a great support.

Re: Can we purchase international warranty from SE ?

mutharushabh — Sat, 28 Dec 2013 13:15:38 GMT

Dear Sir,

If I buy a preowned Sony Xperia Ultra Z which still has 9 months of warranty left on it, will I get to claim warranty as a second owner for the balance nine months?

Re: Can we purchase international warranty from SE ?

mutharushabh — Sat, 28 Dec 2013 13:22:59 GMT

Moreover,

He is giving me a bill, but the retailers name is not on Sony's authorized list.