topic Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync in Other/General

Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

david-simons — Wed, 25 Apr 2012 18:08:55 GMT

Update June 5th 2012: I ended up using Enhanced Email (http://enhancedemail.net/viewforum.php?f=34), which actually is much nicer than the stock email client, and works like a charm with my Exchange and IMAP servers, and nicely integrates into the Android Calendar and Contacts. For $9.99, in Google or Amazon store, I recommend this as a satisfactory solution!

Update June 1st 2012: This issue is NOT resolved. Upgrading to 4.0.4 did not solve this issue (for me).

Update May 5th 2012: This issue is NOT resolved, and still bugging multiple clients. A "Repair phone" (ie. reinstall ICS via Sony PC Companion) action did NOT resolve this issue!

Happily upgraded my Sony-Ericsson Arc S to Android 4.0.3 yesterday.

But:

When using the stock email/calendar/contacts client 4.0.1 to connect to my corporate Exchange account (Office 365), I get stuck after a succesful account set-up, during sychonization. Exchange Services is vesion 4.1.

The email client hangs on "Waiting for sync / Syncing" endlessly, despite all my attempts

Symptoms:

- Account set-up correctly, as the Exchange server reports a succesful phone connection, but no succesful sync completion

- Another account, with IMAP, works flawlessly

- Using RoadSync 3rd party client also works flawlessly

- Accepted security policy from Exchange server

- Enabled auto-synchronization for the Corporate account, for Calendar, Contacts, and Email. "Sync now" gives _no_ error.

Welcome any help! (just don't tell me to reset my phone)

David

Message was edited by: david-simons

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

david-simons — Thu, 26 Apr 2012 01:42:25 GMT

I think I've traced this down to an error in the ActiveSync Provisioning Protocol session, when the client (Android) is retrieving the server security Policy settings.

- The device information is communicated properly

- There is Partial success (at least the PIN was enabled) in applying the security policy

- But before the FolderHierachy can be started to sychronize email:

- The provisioning phase erroneously ends by the server saying "Status 5 - The client is acknowledging the wrong policy key"...

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Johan — Thu, 26 Apr 2012 13:04:22 GMT

Thank you for great feedback and info, I'm investigating this and so our my developer colleagues. I hope that I can back to you soon with information on what is causing this problem.

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

david-simons — Thu, 26 Apr 2012 14:16:01 GMT

Appreciate this being picked up!

I think the current Exchange client does not implement all required Exchange security policies, and therefore is denied access to the email folders, contacts, and calendar data.

Certainly appreciated if this can be addressed, since I do not want to fall back to using 3rd party clients

Thank you!

For the technical team, here's the Exchange server log (anonymized):

-----------------
Log Entry: 0
-----------------

RequestTime :
04/26/2012 02:06:24

ServerName :
011-DB3MMR1-007

AssemblyVersion :
14.01.0355.003

Identifier :
77B444B5

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=FolderSync&User=&DeviceId=&DeviceType=Android HTTP/1.1
Connection: Keep-Alive
Content-Length: 13
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host:
User-Agent: Android/4.0.3-EAS-1.3
MS-ASProtocolVersion: 14.1
X-MS-PolicyKey: 0

RequestBody :

0

AccessState :
Blocked

AccessStateReason :
Policy

ResponseHeader :
HTTP/1.1 200 OK
MS-Server-ActiveSync: 14.1

ResponseBody :

144

ResponseTime :
04/26/2012 02:06:24

-----------------
Log Entry: 1
-----------------

RequestTime :
04/26/2012 02:06:44

ServerName :
011-DB3MMR1-007

AssemblyVersion :
14.01.0355.003

Identifier :
341ACBDD

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Provision&User=&DeviceId=&DeviceType=Android HTTP/1.1
Connection: Keep-Alive
Content-Length: 100
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host:
User-Agent: Android/4.0.3-EAS-1.3
MS-ASProtocolVersion: 14.1
X-MS-PolicyKey: 0

RequestBody :

   LT18a
   Android 4.0.3
   Android/4.0.3-EAS-1.3

   MS-EAS-Provisioning-WBXML

AccessState :
Allowed

AccessStateReason :
Global

ResponseHeader :
HTTP/1.1 200 OK
MS-Server-ActiveSync: 14.1

ResponseBody :

1

1

   MS-EAS-Provisioning-WBXML
   1
   2325609562

ResponseTime :
04/26/2012 02:06:44

-----------------
Log Entry: 2
-----------------

RequestTime :
04/26/2012 02:06:45

ServerName :
011-DB3MMR1-007

AssemblyVersion :
14.01.0355.003

Identifier :
102AA6C7

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Provision&User=&DeviceId=&DeviceType=Android HTTP/1.1
Connection: Keep-Alive
Content-Length: 60
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host:
User-Agent: Android/4.0.3-EAS-1.3
MS-ASProtocolVersion: 14.1
X-MS-PolicyKey: 0

RequestBody :

   MS-EAS-Provisioning-WBXML
   2325609562
   2

AccessState :
Allowed

AccessStateReason :
Global

ResponseHeader :
HTTP/1.1 200 OK
MS-Server-ActiveSync: 14.1

ResponseBody :

1

   MS-EAS-Provisioning-WBXML
   1
   123379956

ResponseTime :
04/26/2012 02:06:45

-----------------
Log Entry: 3
-----------------

RequestTime :
04/26/2012 02:06:45

ServerName :
011-DB3MMR1-007

AssemblyVersion :
14.01.0355.003

Identifier :
504828A4

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Provision&User=&DeviceId=&DeviceType=Android HTTP/1.1
Connection: Keep-Alive
Content-Length: 59
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host:
User-Agent: Android/4.0.3-EAS-1.3
MS-ASProtocolVersion: 14.1
X-MS-PolicyKey: 0

RequestBody :

   MS-EAS-Provisioning-WBXML
   123379956
   1

AccessState :
Allowed

AccessStateReason :
Global

ResponseHeader :
HTTP/1.1 200 OK
MS-Server-ActiveSync: 14.1

ResponseBody :

1

MS-EAS-Provisioning-WBXML
5

ResponseTime :
04/26/2012 02:06:45

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Fri, 27 Apr 2012 11:18:10 GMT

I seem to have the same problem. The strange thing is that it worked before the upgrade and after the upgrade to 4.0.3.But after a factory reset after the upgrade, it is not working any more.

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Anshu — Sat, 28 Apr 2012 08:09:32 GMT

I seem to have the same problem. The strange thing is that it worked before and after the upgrade to 4.0.3.

But after a factory reset after the upgrade, it is not working any more and giving "waiting for sync".

Tried reset many times but didn't helped.

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Anshu — Sat, 28 Apr 2012 08:10:59 GMT

I am also having the same problem. The strange thing is that it worked before and after the upgrade to 4.0.3.

But after a factory reset after the upgrade, it is not working any more and giving "waiting for sync".

Tried reset many times but didn't helped.

Details of the software are:-

Android Version:- 4.0.3

Kernel Version:- 2.6.32.9-perf

Build No.:- 4.1.A.0.562

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

david-simons — Sat, 28 Apr 2012 15:05:54 GMT

Update: turns out the Partial implementation of the Security Policy is NOT the issue, since I now do get access, but still cannot synchorize ("Waiting for synchronization"):

Device OS:	Android 4.0.3
Device language:	Not Available
User agent:	Android/4.0.3-EAS-1.3
Access state:	Access Granted
Access set by:	Global Permissions
Policy applied:	ActiveSync Policy - Partially applied
Policy updated:	28-Apr-12 07:58
ActiveSync version:	14.1

So, I think we're down to a flaw in the EAS (Exchange Active Sync) client on the Sony Arc S (Android 4.0.3) with Exchange 2010

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Rock33 — Tue, 01 May 2012 16:30:39 GMT

I'm having the exact same problem on my Xperia Ray.

- 4/30 AM: Exchange Active Sync was working fine.

- 4/30 PM: Upgraded to ICS - Exchange Active Sync no longer worked. Kept getting security errors

- 5/1 AM: Deleted Exchange account - reloaded the Exchange account. Account verified on Exchange server - no emails or contacts showing on mobile device

I found this link on Office365. Not sure if it is related or not.

http://blogs.technet.com/b/exchange/archive/2012/02/07/cross-site-redirection-exchange-activesync-clients-in-office-365.aspx

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

david-simons — Tue, 01 May 2012 23:31:40 GMT

Thanks for weighing in. However, I don't think the cross-site-redirection is the problem, and none of the suggested solutions in that thread solved the issue for me...

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Wed, 02 May 2012 07:38:20 GMT

I had similar issue, seems it was working when i upgraded to ICS, but after I did a reset (as I had a rebooting issue) I can not set up a exchange account.

Tried following and it seems to be working (at lease for me).

Create a PIN first.

Set up a account (Please do manual set up, if you do automatic set up it won't work)

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Rock33 — Wed, 02 May 2012 11:02:52 GMT

Johan, can you give us an update on what you heard from the developers. Not being able to sync with work email is an urgant issue.

Thanks in advance.

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Thu, 03 May 2012 06:48:59 GMT

Any news on this urgent issue, our whole office will start upgrading shortly...

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Sat, 05 May 2012 03:10:18 GMT

Whyr is this question assumed answered ? I went though all the posts and didnt find any solution?

Has any patch been released or explicit instructions have been provided ?

I am having same problem accessing jy corporate email which was flawlessly working before ICS update. Even though I tried re-creating a new account, it hangs "waiting for sync"

First sync:	5/3/2012 7:47 PM
Last successful sync:	Not Available
Folders synced:	0
Device name:	Not Available
Device model:	MT11i
Phone number:	Not Available
Mobile network:	Not Available
Device type:	Android
Device ID:	xxxxxxxxxxxxxxxxxxxxxx
Device IMEI:	Not Available
Device OS:	Android 4.0.3
Device language:	Not Available
User agent:	Android/4.0.3-EAS-1.3
Access state:	Access Granted
Access set by:	Global Permissions
Policy applied:	Active Sync Policy - Partially applied
Policy updated:	5/5/2012 8:11 AM
ActiveSync version:	14.1

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Sat, 05 May 2012 03:12:50 GMT

Whyr is this defect "assumed answered" ? I went though all the posts and didnt find any solution?

Has any patch been released or explicit instructions have been provided ?

I am having same problem accessing jy corporate email which was flawlessly working before ICS update. Even though I tried re-creating a new account, it hangs "waiting for sync"

First sync:	5/3/2012 7:47 PM
Last successful sync:	Not Available
Folders synced:	0
Device name:	Not Available
Device model:	MT11i
Phone number:	Not Available
Mobile network:	Not Available
Device type:	Android
Device ID:	xxxxxxxxxxxxxxxxxxx
Device IMEI:	Not Available
Device OS:	Android 4.0.3
Device language:	Not Available
User agent:	Android/4.0.3-EAS-1.3
Access state:	Access Granted
Access set by:	Global Permissions
Policy applied:	Active Sync Policy - Partially applied
Policy updated:	5/5/2012 8:11 AM
ActiveSync version:	14.1

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Rock33 — Sat, 05 May 2012 23:39:58 GMT

Yes, will someone from Sony Mobile give some sort of update??

My phone book & email is managed by the exchange server. Now I have a phone that has no phone book and no email.

This is a serious issue. Can you give us some update of what to expect?

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Johan — Mon, 07 May 2012 12:01:47 GMT

I'm back.

Our ICS update uses the Android ICS vanilla client for Exchange sync, which means that it supports the following security policies.

PROVISION_DEVICE_PASSWORD_ENABLED Yes

PROVISION_MIN_DEVICE_PASSWORD_LENGTH Yes

PROVISION_ALPHA_DEVICE_PASSWORD_ENABLED Yes

PROVISION_MAX_INACTIVITY_TIME_DEVICE_LOCK Yes

PROVISION_MAX_DEVICE_PASSWORD_FAILED_ATTEMPTS Yes

PROVISION_DEVICE_PASSWORD_EXPIRATION Yes

PROVISION_DEVICE_PASSWORD_HISTORY Yes

PROVISION_ALLOW_CAMERA Yes

PROVISION_ALLOW_SIMPLE_DEVICE_PASSWORD No

PROVISION_ATTACHMENTS_ENABLED Yes

PROVISION_REQUIRE_DEVICE_ENCRYPTION Yes

PROVISION_REQUIRE_MANUAL_SYNC_WHEN_ROAMING Yes

PROVISION_MAX_ATTACHMENT_SIZE Yes

PROVISION_MIN_DEVICE_PASSWORD_COMPLEX_CHARS Yes

PROVISION_REMOTE_WIPE Yes

PROVISION_ALLOW_STORAGE_CARD No

PROVISION_ALLOW_UNSIGNED_APPLICATIONS No

PROVISION_ALLOW_UNSIGNED_INSTALLATION_PACKAGES No

PROVISION_ALLOW_WIFI No

PROVISION_ALLOW_TEXT_MESSAGING No

PROVISION_ALLOW_POP_IMAP_EMAIL No

PROVISION_ALLOW_IRDA No

PROVISION_ALLOW_HTML_EMAIL No

PROVISION_ALLOW_BROWSER No

PROVISION_ALLOW_CONSUMER_EMAIL No

PROVISION_ALLOW_INTERNET_SHARING No

PROVISION_ALLOW_BLUETOOTH No

PROVISION_PASSWORD_RECOVERY_ENABLED No

PROVISION_DEVICE_ENCRYPTION_ENABLED No

PROVISION_REQUIRE_SIGNED_SMIME_MESSAGES No

PROVISION_REQUIRE_ENCRYPTED_SMIME_MESSAGES No

PROVISION_REQUIRE_SIGNED_SMIME_ALGORITHM No

PROVISION_REQUIRE_ENCRYPTION_SMIME_ALGORITHM No

PROVISION_ALLOW_DESKTOP_SYNC No

PROVISION_ALLOW_SMIME_ENCRYPTION_NEGOTIATION No

PROVISION_ALLOW_SMIME_SOFT_CERTS No

PROVISION_ALLOW_REMOTE_DESKTOP No

PROVISION_UNAPPROVED_IN_ROM_APPLICATION_LIST No

PROVISION_APPROVED_APPLICATION_LIST No

PROVISION_MAX_CALENDAR_AGE_FILTER No

PROVISION_MAX_EMAIL_AGE_FILTER No

PROVISION_MAX_EMAIL_HTML_BODY_TRUNCATION_SIZE No

PROVISION_MAX_EMAIL_BODY_TRUNCATION_SIZE No

I suggest that you check what policies that are set on your server and if any policies that are not listed as supported is set that most likely the reason why you get this problem. That is at least my theory, since I'm not able to re-produce the problem using supported policies.

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Rock33 — Mon, 07 May 2012 19:50:50 GMT

Johan,

Is it possible this is just an issue with Office 365 (as opposed to a traditional Exchange setup)? That is one comminality betwen David Simmons and myself.

The security settings for Office365 are very simple. I've got the most basic (and default) settings for security, so I'm not trying to force it in some strange mode.

Thoughts?

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Johan — Tue, 08 May 2012 14:25:22 GMT

It seems that I might not have been clear enough about this problem. My last post about the security policies is a theory of mine which perhaps could get your sync working, but this is still being looked at by our developers and no definitive solution has been identified yet unfortunately.

I promise that I'll get back to you as soon as I have more information about this.

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Rock33 — Tue, 08 May 2012 14:26:31 GMT

Thanks for the update!