topic Re: Sony Xperia Aqua in M Series

No sound at all in M2 Aqua

HippyChic — Wed, 05 Aug 2015 17:58:15 GMT

I've only had this phone for 3 weeks and now have no sound at all on anything, utube, music, ringtone.etc.
I have checked settings, Restarted it, done system reboot in safe mode etc. It does not work with headphones either....any ideas please?! Cheers

Topic edited by Rickard

Re: Sony Xperia Aqua

HippyChic — Wed, 05 Aug 2015 18:18:52 GMT

Just realised it was after an update... 😕

Re: Sony Xperia Aqua

Uliwooly — Wed, 05 Aug 2015 21:22:32 GMT

@HippyChic

Contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: Sony Xperia Aqua

xavinux — Wed, 05 Aug 2015 22:49:02 GMT

Hi @HippyChic

I suggest you to first run a backup of the device information like this:

http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

Try performing a system repair using PC Companion:

http://support.sonymobile.com/gb/tools/pc-companion/

This will factory reset your phone and erase all data. You might need tocharge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP.

I hope can be useful.

I'm at disposal for any question.

Best Regards,

Re: Sony Xperia Aqua

LolaMo — Mon, 04 Mar 2019 13:18:02 GMT

My phone doesn't have any sound such as ringtones, alarm, vibrate etc. It was totally silent. But if i am using a earphones it was loud and clear. It's been 1 week and i don't what to do please someone help....