topic Re: Xperia M4 GPS Issue in M Series

Problems with GPS funkcion.

Vlado42 — Sun, 14 Jun 2015 05:14:13 GMT

Hi, XPERIA M4 AQUA to which I constantly fall out GPS signals. Setting up sites I manage, I tried several times to factory settings, I contacted the support but nothing has changed. Someone knows what to do? Perhaps it would help any updates. Thank you for your help.

Re: Problems with GPS funkcion.

Uliwooly — Sun, 14 Jun 2015 05:58:18 GMT

@Vlado42

Set it to high accuracy

settings > location > high accuracy

Re: Problems with GPS funkcion.

Uliwooly — Sun, 14 Jun 2015 06:01:54 GMT

@Vlado42

Few other things to try

boot on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

if that doesn't work then try reinstalling the latest software with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Problems with GPS funkcion.

Vlado42 — Sun, 14 Jun 2015 11:45:14 GMT

Thank you very much. 🙂

Re: Problems with GPS funkcion.

Uliwooly — Sun, 14 Jun 2015 16:25:31 GMT

@Vlado42

Anytime

GPS not working

Vlado42 — Tue, 14 Jul 2015 09:36:56 GMT

Hi, I need advice on my Xperia M4 Aqua not working GPS function. I point settings for high accuracy, even though I have a GPS signal is very weak or no. What about it? We know of any program to support GPS, or the chance that there will be an update to fix this error ?? I tried to restart, safe mode, return to the factory settings and still unchanged.. 😞

Re: Problems with GPS.

_alexdon_ — Wed, 15 Jul 2015 09:51:02 GMT

Try this app:

https://play.google.com/store/apps/details?id=com.chartcross.gpstest&hl=ro

Re: Problems with GPS.

Thommo — Wed, 15 Jul 2015 10:12:08 GMT

@Vlado42 Please stop creating multiple threads

Sony xperia M4 aqua - gps not working!

Meekaaeel — Wed, 12 Aug 2015 16:28:01 GMT

Please can somebody help me with this problem.
The phone is not even a month old, and ever since I bought it the gps does not work AT ALL.

The phone works perfectly fine in every other way accept for the gps.

It does not work at all when I use Google maps (or any other navigation apps). Why is this an issue for this phone? Some people say that it's a software problem, some say it's a hardware problem.

Can someone please point me in the right direction to fix this issue?? The only other option I have is to get a different smartphone.

HELP!!!

Re: Problems with GPS funkcion.

Meekaaeel — Mon, 17 Aug 2015 05:20:30 GMT

I've figured out that my problem was that I had a cover on my M4. The moment I took the cover off and restarted my navigation app (Google maps) it works perfectly fine.

It is then definitely a hardware issue. So if you have a cover try removing it when using any navigation app.

Re: Problems with GPS funkcion.

komilAD — Mon, 17 Aug 2015 06:07:53 GMT

@Meekaaeel wrote:
I've figured out that my problem was that I had a cover on my M4. The moment I took the cover off and restarted my navigation app (Google maps) it works perfectly fine.

It is then definitely a hardware issue. So if you have a cover try removing it when using any navigation app.

My Z1C doesn't have any cover and it still has problems with GPS since lollipop update. No matter how much possibilities I try it just doesn't work.

Xperia M4 GPS Issue

Lyopard — Mon, 21 Mar 2016 17:07:29 GMT

Hi everybody,

since the beginning of 2016 I own a Xperia M4 aqua, but I've got a big issue with GPS. It has a very weak signal, and it loose the track continously. I've read a lot about it on internet and it seems a normal issue with more or less all the M series.. but I cannot find a decisive solution!

Obviously I've tried to modify all the settings and to download a big variety of "gps-fix" apps.. Some of these, such as GPS Status, help a little bit.. but really not enough.

It would be very nice if Sony release a fixed update of the software..

Meanwhile... does someone has a solution?

Thanks

Re: Xperia M4 GPS Issue

Uliwooly — Mon, 21 Mar 2016 17:23:14 GMT

@Lyopard

You should contact your phone inspected by your Local support

Re: Problems with GPS funkcion.

DFPT — Fri, 01 Apr 2016 09:12:14 GMT

I also have problems with GPS. It's impossible to use Gmaps navigation or even endomondo when running! I bought a waterproof smartphone so that I could use it worry free when exercising, and now I can't even use it for that! The GPS does not lock the position, and if I move, it constantly falls out of signal, even in high precision. My old nokia NEVER failed on this regard, and even my girlfriend's old old samsung is able to navigate like a pro.

The phone works great besides this issue and the black video recording issue.

I am so disapointed. Could I get a refund from Sony? Or trade the smartphone in?

xperia m4 aqua dual e2333 gps problem

Re: Xperia M4 GPS Issue

DFPT — Sat, 07 May 2016 19:05:02 GMT

My Xperia M4 aqua also has this issues. I used the companion app to re-install the software before sending it to the warranty. However, the problem persists. Today I needed the GPS to work because I was in an unfamiliar city. I tested it on foot, and the GPS consistenly lost signal. As a result I got lost.

The phone is going for the second time to the warranty. At this point, if the issue remains I will ask for a refund, because this issue is absolutely unnaceptable.

Re: Xperia M4 GPS Issue

DFPT — Wed, 01 Jun 2016 22:07:41 GMT

Updating:

My xperia M4 Aqua went to warraty yet again. (3rd time) The description of the repair was only a factory reset (which I had already done at home). The GPS failed, yet again, once it was put to the test. I used the screen recording tool to show the repair company the issue. Hopefully, third time is the charm.

Re: Problems with GPS funkcion.

matlem — Tue, 07 Jun 2016 12:54:20 GMT

i have the same kind of problem with my sony XPERIA AQUA M4.
the GPS loose signal where i used it for running session.

the only solution i founded on the internet is to modified the gps.conf to set another ntp server setup.

it seems that de default ntp serveur is set to a japan server.

ok with that, but to do this, you have to root your mobile phone... 😞

i am very disappointed about that....

Re: Problems with GPS funkcion.

Gerrit74 — Wed, 08 Jun 2016 06:16:52 GMT

Hello,

is there anything I should do in order to get the GPS working?

I've got the latest software installed
did boot in failsafe-modus
restarted gps
installed gps-test
removed my cover (even though it's just some thin plastic)

Problem persists.

In gps-test, I can see that the module can actually sees a bunch of sattelites(between 15 and 22). So, it shouldn't be a hardware issue. However, it just doesn't get a fix on any sattelites - never!

I would rather not want to root the phone, I'm afraid that I'll lose my warranty.

Regards

Gerrit

Re: Problems with GPS funkcion.

matlem — Wed, 08 Jun 2016 15:02:38 GMT

is there anyone in SONY who read this forum ?

is ti possible to have an idea about when we will have a GPS That can be use ?

like Gerrit74 i prefer to not root my phone....

Re: Problems with GPS funkcion.

Gerrit74 — Fri, 10 Jun 2016 14:08:46 GMT

After a while someone from Support got back to me. They suggested to start in failsafe and if that would not work I should try repair via companion. Problem was ... Companion did not work. I had to uninstall it and then I had to install a fresh version of companion. And now I can add to my list that a

software-repair via companion

didn't work either.

As a Softwaredeveloper myself, I really wonder what is going on. It seems as if the Module itself is working - well at least the antenna is working, since another app from the store is displaying a number of sattelites with varying numbers (less if I go inside ...).

So, Sony, seems to me that it might be a software-problem and not a hardware-problem. Might be wrong though, but still ...