topic Re: Screen turns white/vertical lines in M Series

Screen turns white/vertical lines

razzald — Thu, 26 Mar 2015 16:52:29 GMT

So I left my phone on charge overnight, and when I picked it up in the morning there were weird white lines on the screen. These lines disappear when I lock the screen/turn the screen off, but after turning it back on and using it to say, text, the lines come back until the entire screen is lighter in colour (apart from around the edges). Again, turning the screen on and off gets rid of them but they come back. I havent dropped my phone recently either, I've only had it for about a mont. Thanks in advance for any help!

Re: Screen turns white/vertical lines

Uliwooly — Thu, 26 Mar 2015 16:54:07 GMT

It wouldn't hurt to repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Screen turns white/vertical lines

razzald — Thu, 26 Mar 2015 21:47:20 GMT

That hasn't worked, though I'm a bit confused as to what to be repairing :S aha

It looks like a problem with the pixels in the screen...

Re: Screen turns white/vertical lines

_alexdon_ — Thu, 26 Mar 2015 21:55:51 GMT

If you say you don't understand what repair to perform.

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Screen turns white/vertical lines

Phy — Thu, 26 Mar 2015 22:14:52 GMT

contact Sony Xperia Support as that maybe a hardware issue.
http://support.sonymobile.com/global-en/contactUs/

Re: Screen turns white/vertical lines

razzald — Sun, 29 Mar 2015 14:12:29 GMT

Yeah, repairing hasn't worked unfortunately I will just contact my service provider and go through them! Thank you for the help however~

Re: Screen turns white/vertical lines

Uliwooly — Mon, 30 Mar 2015 21:11:43 GMT

Anytime

Re: Screen turns white/vertical lines

martpl — Mon, 26 Oct 2015 00:55:52 GMT

Hey. Have you resolved this issue? I have exactly the same symptoms. Does smartfone need a screen replacement?

Re: Screen turns white/vertical lines

squrrel — Mon, 26 Oct 2015 12:16:14 GMT

Hello
Try this: https://www.ifixit.com/Guide/Sony+Xperia+Phone+-+Service+-+Test+Menu/24223

after dialing let service test, display
and if you have a bug here please contact your service sony

Re: Screen turns white/vertical lines

martpl — Thu, 29 Oct 2015 20:47:37 GMT

Thanks. I will contact service. I posted video on youtube with this issue.

https://youtu.be/O2kBUXdGJtk

Forgot to mention my device is Xperia Z3.

Re: Screen turns white/vertical lines

sonyUser1983 — Mon, 09 Nov 2015 06:33:09 GMT

Hello Guys,

Did Sony replace your Xperia Z3? My Xperia Z3 is in the same situation now. I can barely use it for sending SMS and voice calls but viewing images is a pain. I wanted to return to Sony but I wonder if they gave you a temporary replacement unit while your phone is being repaired.

Thank you and best regards!

Re: Screen turns white/vertical lines

razzald — Wed, 25 Nov 2015 15:01:48 GMT

Hi! (I'm the OP, I had to use a diff account to sign in so idk if it'll appear as me haha~)

In the end my phone screen went completely black and refused to show up so I took it to my nearest Virgin store and they helped me send it away! It was replaced free under warranty since I'd only had it since February

Re: Screen turns white/vertical lines

Shajanie — Wed, 30 Dec 2015 03:58:33 GMT

I would like to ask if there's any chance to get rid the color yellow single vertical line from the left side (facing user) of my sony xperia m4 aqua using factory data reset???or do i have to contact the service center for lcd replacement??

Please advise...

Re: Screen turns white/vertical lines

Talvin — Wed, 29 Jun 2016 07:16:22 GMT

Didn't work for me

Re: Screen turns white/vertical lines

Lyssa — Sun, 10 Sep 2017 03:31:40 GMT

Did u have any luck with this issue? I have the same problem and tried to do the Xperia companion repair already with no luck. What's my next step??

Re: Screen turns white/vertical lines

-hellosony — Wed, 06 Dec 2017 03:00:25 GMT

Hello sir

I have an problem with my sony t2 ultra with vertical white lines after overnight charging so what the procedure to fix problems or can i change the display

please tell me sir

Re: Screen turns white/vertical lines

James37 — Thu, 21 Dec 2017 10:31:18 GMT

Turn it off fully and then turn it on again