topic Unfortunately camera has stopped in M Series

Unfortunately camera has stopped

bearlover — Thu, 06 Nov 2014 03:06:09 GMT

Can anyone help?

camera has completely stopped working. I have reset phone to factory default etc to no avail. Does anyone have a solution or process ihave to follow in order to get it working again?

many thanks

Re: Unfortunately camera has stopped

Uliwooly — Thu, 06 Nov 2014 03:14:28 GMT

Remove the SD card, settings, all, camera, clear data, restart your phone, check again

Re: Unfortunately camera has stopped

Uliwooly — Thu, 06 Nov 2014 03:14:56 GMT

You can also Boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Unfortunately camera has stopped

bearlover — Thu, 06 Nov 2014 13:23:16 GMT

Hi uliwooly
Many thanks for posts. I have tried safe mode but no success. I have also tried the following :
Settings >apps >all >camera
From this point I have 4 options
Camera
Camera common
Camera extension
Cameras
I am able to clear data in the camera common and cameras options but not the main camera or camera extension.
I keep deleting the data and have done in both safe and normal mode still without success. I have tried updating and keep trying to do repair and restore and even reset to factory settings. Hope you can help as it's very frustrating.
Many thanks again for all your help
Andy

Re: Unfortunately camera has stopped

Uliwooly — Thu, 06 Nov 2014 17:08:02 GMT

That's quite odd, were are you saving your pictures?

Re: Unfortunately camera has stopped

bearlover — Mon, 08 Dec 2014 19:08:09 GMT

Hi there,

Sincere apologies for the long dealy in replying - work is taking its toll.

Pictures and videos were previously being saved in the album folder. When phone is connected to the laptop - i can locate them via the path

internal storage > DCIM folder > 100ANDRO folder

There is nothing in any of the camera, pictures, album, movies, videos folders which i expected there to be.

I have seen today there are other posts relating to same problem being dealt with by Alexdon (i think). Iam going to go and have a look see if there is anything different i can try. I am guessing though that you will have covered pretty much all, but we can always try.

if you have any more options to try, i am your willing guinea pig as its very frustrating - i enjoy taking outdoor pics especially this time of year in the UK with all the frost etc.

Something else i have just thought is the flash stopped working at the same time.

Sincere thanks for your help and really appreciate it

Regards

Andy

Re: Unfortunately camera has stopped

will824 — Tue, 01 Dec 2015 01:10:01 GMT

I have exactly the same problem in my Xperia E2033 (E4G) phone and also the flash stopped working and then I realized the camera was not working anymore.

Has anyone found a solution for this issue?.

I recall updating the Xperia phone to the latest firmware just before the camera and flash stopped working but I am not sure if this was the issue. Not a good idea to perform Sony updates it seems....

Re: Unfortunately camera has stopped

Filmmaker — Tue, 19 Jan 2016 06:58:29 GMT

I am facing the same problem since more then a month now. I have called service centre gave the phone to them but they also are not able to provide a proper solution.

It would be very nice if someone can suggest me a proper solution.

I have tried rebooting, factory reset. Clear cache, disable camera app and restart and software update too.

Re: Unfortunately camera has stopped

Heyjay — Fri, 12 Feb 2016 01:52:26 GMT

I have the same problem for my Xperia C5 Ultra, 2 months after I purchased the unit. I also did factory reset, reinstalled software, hoping that it was just a software issue.

The reseller checked my unit and they found out that the problem is in the rear camera module. Now they are asking me to pay 4,500php (100USD) to replace the camera module.

Very disappointing, Sony.

Re: Unfortunately camera has stopped

Rustanda_jr — Fri, 26 Feb 2016 12:58:12 GMT

Probably the only one solution for this case is just replacing the camera module, I've already did that action today and it's work.

Re: Unfortunately camera has stopped

lensventura — Sun, 28 Feb 2016 14:13:52 GMT

Did you find a solution to that problem?

Re: Unfortunately camera has stopped

Iamredd — Tue, 09 Aug 2016 05:46:22 GMT

I have the same issue in my sony xperia c5 utra,nothing happen,i tried to resolve the issue by basic troubleshooting on the videos that i watched.. My front cam is not working. Stating that i have opened another camera in other apps. Its all regrets and disappointed because i choose this brand/phone over others.
The front cam is the only highlight of this model. I gues the best thing to do is to replace the camera module and you have to pay. So disappointed

Re: Unfortunately camera has stopped

Kinkon — Fri, 19 Aug 2016 09:08:54 GMT

I havedone this
Settings >apps >all >camera
From this point I have 4 options
Camera
Camera common
Camera extension
Cameras
And I have cleared all the data. But the problem is, I can only use my rear camera. But the front camera still not working.

Re: Unfortunately camera has stopped

sonym5user — Fri, 26 Aug 2016 07:22:22 GMT

i'm also experiencing the same problem. I've tried to reboot, to factory reset and clear cache and data yet my camera still stops in working. I bought my sony m5 dual just 2 months ago and hearing issues like this is so very frustration, i choose sony over iphone because its cheaper yet it offers the best camera phones + it is water resistant but because of this issue i'm starting tto hate Sony.

Re: Unfortunately camera has stopped

JeffCox85 — Sat, 22 Oct 2016 16:58:37 GMT

I have contacted Sony. This issue has been happening with devices for almost four years without a recall on the faulty hardware. I have advised Sony I will be filing a complaint with the Ministry of Consumer Affairs.

Re: Unfortunately camera has stopped

35522 — Sun, 29 Jan 2017 19:55:34 GMT

i need help with this aswell

Re: Unfortunately camera has stopped

babaashu — Wed, 10 May 2017 02:18:35 GMT

on/off switch hold but not safe mode using soluton

how to safemode d2302

Re: Unfortunately camera has stopped

Uliwooly — Wed, 10 May 2017 02:44:49 GMT

@babaashu

this is how >>> safe mode

Re: Unfortunately camera has stopped

Anub1 — Sun, 04 Jun 2017 16:35:11 GMT

I am facing the same problem please help me.

Re: Unfortunately camera has stopped

Bern03 — Wed, 07 Jun 2017 17:10:18 GMT

I'm so grateful for this. I don't have to send my phone to the company. Thank you very much for the suggestion! It really worked out for my problem.

I was very frustrated bcs i tried everything but they were all in vain. I rebooted my phone on safe mode as you suggested and i can open my camera now!