topic Re: Headset not Supported in M Series

Headset not Supported

jomz — Thu, 02 Oct 2014 04:48:04 GMT

Please help me with this. I'm using the original headset of my phone then all of a sudden it said "Headset not supported. Please use another headset of visit sony mobile support"

Re: Headset not Supported

Sam — Thu, 02 Oct 2014 05:17:08 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Please try this as a first step:

Main Menu > Settings > Apps > Smartconnect > Clear Data.

Re: Headset not Supported

jomz — Thu, 02 Oct 2014 05:31:00 GMT

It didn't work sir.

Re: Headset not Supported

jomz — Thu, 02 Oct 2014 05:31:49 GMT

What's the next step?

Re: Headset not Supported

Sam — Thu, 02 Oct 2014 05:43:18 GMT

In this case pelase try another headset if possible; if not please try running a firmware repair:

Please note that performing these steps will delete all user data except for your media files (photos, music and video).

If your handset is able to be powered on and unlocked you can follow the below steps to back-up your personal data prior to running the repair.

Backing up your handset

To back up your phone using PC Companion
1. Go to Support to install PC Companion on a Windows computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.

Exactly what contents will be backed up may differ depending on phone model.
You can view detailed information about this as you follow the steps in the Backup & Restore wizard.

Running the software repair

Before you start you have to download the PC Companion software and install it on your PC.

Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Please ensure your phone is powered off and not connected to the PC when you begin this process. You are not required to connect the phone until after step 10.

1. Install and open PC Companion then select Support Zone.

2. Phone Software Update.

3. Start.

4. Repair Phone

5. Continue

6. Accept data removal

7. Next

8. Wait for prepare

9. Select Phone

10. Follow the connection steps

Re: Headset not Supported

jomz — Thu, 02 Oct 2014 06:01:58 GMT

Is there simplier way than this?

Re: Headset not Supported

Sam — Thu, 02 Oct 2014 06:25:49 GMT

Not to run a fimrware repair sorry, however it is not as complicated as it looks.

Re: Headset not Supported

jomz — Thu, 02 Oct 2014 18:20:45 GMT

I tried turning off my phone and switching it on again then my headset works fine again.

Headset not Supported

sonym2 — Fri, 07 Nov 2014 10:53:35 GMT

I purchased my Sony M2 Black in October and after a few times using the headset it stops working and says that the 'Headset is not suppported' i have tried other headphones and other suggestions including clearing cache and data but this does not work. It only works temporarily when i do a complete factory reset.

Do you have any suggestions

Thanks

Re: Headset not Supported

torenfje — Mon, 27 Apr 2015 18:38:50 GMT

It take only basic gadget skills to figure out that sony make this more difficult than nessesarly. There are standard spesifications to follow to make a headset, and no reason for this to change during the last 30 years. The only new standard (as far as I know) is the 4-poled mini jack supporting a mic, and the button function for answering calls.
If sony should claim this is for protecting the phone, the phone could easilly run a test when the handsfree is pluged in (99% of all handsfree should pass a test like that).
My second Sony in a row with unbelivable errors, Good bye Sony, I'll find another brand! (to bad)

Re: Headset not Supported

jess2 — Sat, 16 May 2015 09:44:51 GMT

Hi I'm using M2 white.I purchase it last March 1,2015. My problem is I cannot use my headset. Even it's original. It's says that your headset is not supported or you can go Sony mobile supports. That's why I log in hope you can help me...

Re: Headset not Supported

Florence18 — Sat, 24 Oct 2015 04:36:56 GMT

I didn't plug any headset but "headset is not supported" pop ups. I tried to clear data and cache, force stop, and restart but it pop ups again. It's weird because i didn't plug any headset. Is there any explanation about this?

Re: Headset not Supported

Kiran1777 — Mon, 02 Nov 2015 21:32:10 GMT

Still I'm facing the same problem headset not supported visitfor every 4sec, I'm using z1,Sony please help.

Re: Headset not Supported

Mohamedibra18 — Tue, 08 Dec 2015 01:28:13 GMT

I was using samsung headset with my Xperia and it was working well but suddenly i received a msg "not supported "

Re: Headset not Supported

MaxLC — Fri, 26 Feb 2016 08:00:19 GMT

Hi,

I have a Xperia Z1 Compact.

A couple of weeks back it came back from the service center where my power button got replaced. Of course it got a check up and an update to the latest softare (14.6.A.0.368)

A couple of days after it was back, I started getting constant notifications from Smartconnect that a headset was being connected (as in... it seemed to thing I was plugging a headset every second for minutes)

Every so often the cycle was interrupted by a system notification (or at least that's what it looks like) telling me the headset was not supported.

I did clear the data of Smartconnect, I reset it to factory settings, I re-updated it, up to three times, nothing seemed to help...

So I ended up disabling Smartconnect, and the Smartconnect notifications have stopped. But the system notifications keep on occuring, especially when I am using some kind of media (a YouTube film gets interrupted everyother second, the camera as well, and most interesting, I have a Sony bluetooth headset SBH20, that works like a charm, but that also gets disconnected upon apparition of the notification, since those notifications seem to overrule everything)

Since the problem occurred just after the phone's software was reset, is it likely that resetting it again will help?

Re: Headset not Supported

Dinky — Mon, 29 Feb 2016 13:18:10 GMT

This notification is seriously frustrating me!!!

I have done everything that I can find online to fix this issue but it continues to taunt me every single minute.

All basic features on the phone take 5x the time it should take. Due to the notification popping up every 30 seconds!!!

Surely there is something that will fix my phone!!!

Sony z1

Re: Headset not Supported

MaxLC — Tue, 01 Mar 2016 12:03:40 GMT

Yesterday evening I have reset my Z1 Compact to factory setting. Less than two hours after that, there it went again, Smartconnect seems to think I have nothing better to do than plugging, and unpluggung, and replugging, etc... a headset, faster that it takes to read it...

Today I have been in touch with the Chat Support of Sony NL about that issue.

I seems that in Safe Mode, the Notification does not appear (though it comes in waves, so I might just have been lucky)

that would point to that problem being caused by an app. Thing is, I wouldn't know which one! I really do not have that many apps, and most of them come from rather known developpers...
I mean, facebook, twitter, pinterest, the official apps of my banks, of the national train company... I have very little apps that are not "official" apps of from a worldwide know developper...

Is there any know issue/link with a specific app?

Re: Headset not Supported

Myhead — Sun, 13 Nov 2016 15:55:28 GMT

Mine also

Re: Headset not Supported

CoreFTW — Thu, 24 Nov 2016 21:33:21 GMT

Mate I've done both methods and my headset still doesn't work on The phone please help

Re: Headset not Supported

Aakash11 — Mon, 30 Jan 2017 16:48:15 GMT

Please help me with this. I'm using the original headset of my phone & other headset then all of a sudden it said "Headset not supported. Please use another headset of visit sony mobile support"