https://community.sony.com.mk/t5/m-series/my-sony-stays-in-the-logo/m-p/3629087#M20987 <P>my sony stays in the logo....</P> Wed, 13 Feb 2019 02:36:24 GMT ines3 2019-02-13T02:36:24Z https://community.sony.com.mk/t5/m-series/my-sony-stays-in-the-logo/m-p/3629087#M20987 <P>my sony stays in the logo....</P> Wed, 13 Feb 2019 02:36:24 GMT https://community.sony.com.mk/t5/m-series/my-sony-stays-in-the-logo/m-p/3629087#M20987 ines3 2019-02-13T02:36:24Z https://community.sony.com.mk/t5/m-series/my-sony-stays-in-the-logo/m-p/3629088#M20988 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1233324">@ines3</A>, sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />Do I understand correctly that when you are starting up the device, it gets stuck at the Sony logo? If that is the case, try removing your SIM and SD card(s) and start the device up with neither of them mounted and see if that helps.<BR /><BR />If you still aren't able to fully boot it up, try performing a <A href="https://community.sony.co.uk/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057" target="_blank">software repair using Xperia Companion</A>, but note that this process will delete all data stored on the internal storage of the device and without being able to boot up the device, the program can't create a backup.<BR /><BR />Let me know how it went!</P> Thu, 28 Feb 2019 09:15:01 GMT https://community.sony.com.mk/t5/m-series/my-sony-stays-in-the-logo/m-p/3629088#M20988 Jonas 2019-02-28T09:15:01Z