topic Re: Power Button Problem in M Series

Power Button Problem

Santhosh143 — Sat, 28 Oct 2017 21:11:19 GMT

My Mobile Battery is swelling out and the back panel is coming out, power button doesn't work, Automatically restarts if battery is drained and put into charge.. Tell me what can be done now and how much it'll cost me

Re: Power Button Problem

Uliwooly — Sat, 28 Oct 2017 21:27:56 GMT

@Santhosh143

STOP charging the phone, STOP using the phone, contact your Local support ASAP

Re: Power Button Problem

gregoryopera — Sat, 28 Oct 2017 21:55:44 GMT

@uliwooly wrote:
@Santhosh143
STOP charging the phone, STOP using the phone, contact your Local support ASAP

@uliwooly is spot-on, @Santhosh143 STOP USING YOUR MOBILE DEVICE IMMEDIATELY AND DISCONNECT IT FROM EXTERNAL POWER (THE CHARGER)!

A "swelling battery" is a very good sign that the battery is faulty and in some cases, could catch fire or explode!

Contact your local Sony Customer Care Team as per @uliwooly's instructions above, and they will further advise you as to how to repair this mobile device - if the case is swelling though, it is probably beyond repair and as we indicated above, unsafe to to continue using this mobile device.