topic Re: Mic Diagnostics tests fail in M Series

Mic Diagnostics tests fail

GenGaara — Mon, 09 Oct 2017 20:04:40 GMT

My microphone failed the diagnostic, my phone cannot hear me speaking AT ALL. Meaning I can't call people either. What do I do?

(For reference worked perfectly just over a week ago, haven't used it since or seriously damaged my phone since)

Xperia M5

Re: Mic Diagnostics tests fail

YoGem — Tue, 10 Oct 2017 14:13:24 GMT

@GenGaara in order to rule out an hardware issue, try to restart your phone in safe mode. Will your mic pass diagnostics? Can you call people and people can listen you?

Re: Mic Diagnostics tests fail

Christofer — Tue, 10 Oct 2017 14:44:11 GMT

Hi @GenGaara, I'm sorry to hear about this.

As @YoGem suggested you can also run the test in safe mode. However, if it still doesn't work it is pointing towards this being hardware related. You can also try a software repair using Xperia Companion but if this doesn't help you can contact your Local support for more information on how to proceed with getting your device sent to an authorised service center.

Let me know if you have any further questions about this.

Re: Mic Diagnostics tests fail

GenGaara — Tue, 10 Oct 2017 23:17:37 GMT

Tried diagnostic again in safe mode, still failed. People can't hear me during calls, voice recordings don't work, google assistant and voice search unresponisve. Nothing works with regards to the mic.

Re: Mic Diagnostics tests fail

Christofer — Wed, 11 Oct 2017 14:39:42 GMT

@GenGaara I'm sorry to hear that. In that case, please try a software repair, as suggested in my earlier post, and if this doesn't help you can contact your Local support team to have your device repaired.