topic Re: screen broken in M Series

screen broken

tambo1 — Tue, 04 Apr 2017 07:31:45 GMT

my xperia m5 has fallen in a height of 30 cm and has broken the screen, is it covered by the guarantee?

Re: screen broken

Qatrium — Tue, 04 Apr 2017 07:54:30 GMT

Sorry to hear about your phone. You'll need to contact your Local support for more information about your warranty, this is a user-based forum, and moreover, warranty terms will differ between distributors and markets.

Re: screen broken

Jonas — Tue, 04 Apr 2017 10:17:51 GMT

Hi @tambo1, sorry to hear about your phone.

As @Quester wrote, this type of inquires are best raised with your Local support team since this may vary between markets and they are the experts on your specific market.

They will also help you arrange a repair and answer any questions about local service routines, consumer laws and so forth.

I hope that helps!

Re: screen broken

tambo1 — Tue, 04 Apr 2017 10:47:25 GMT

No one help me in my local support its imposible contact with them

Re: screen broken

Jonas — Tue, 04 Apr 2017 14:08:10 GMT

Sorry to hear that.

Which support are you trying to contact (country)?

Are they not replying to your emails or can't you get through to them if you call them or open up a chat?

They may not be able to answer your inquiry if it's covered by warranty or not before the phone has been examined at an authorized service centre, they should however be able to assist you with having your phone sent in to one of those.

Get back to me and I will see what I can do!

Re: screen broken

tambo1 — Tue, 04 Apr 2017 16:12:39 GMT

I give up.i I'll buy a new device.cause the price of the screen is about 130 EUR. A new device no as few resistant as this one.of course not a sony

Re: screen broken

--Lis-- — Tue, 09 May 2017 13:30:13 GMT

I had the same problem, and I think my phone has not the correct screen (it was supposed to be gorillaz glass, which needs more extreme situations to break). Did you figured out if the screen was made with the correct materials?

Re: screen broken

tambo1 — Tue, 09 May 2017 14:37:42 GMT

And what was the solution that they provided you?

Thanks

Re: screen broken

Jonas — Wed, 10 May 2017 13:11:24 GMT

Hi @--Lis--, sorry to hear about your phone.

According to the information that I have available, the front glass on the Xperia M5 is Gorilla glass.

To have your phone repaired, I'd recommend that you get in touch with your Local support team and they will assist you further!

@tambo99, I'm afraid that I don't quite understand your question, would you be so kind to elaborate?