topic Xperia M4 Aqua Update Problems in M Series

Xperia M4 Aqua Update Problems

Dave851 — Sat, 27 May 2017 21:04:23 GMT

Hi,

Im hoping someone can help me.

I tried to update my xperia m4 aqua to the latest version using the xperia companion app on the pc. I connected it up and it got so far before it said it failed.

Since then the phone won't boot up. I've tried using the phone repair option through xperia companion as well but not having any luck, as it also keeps failing.

The phone now wont boot up and has a white background with sony in black writing.

It did managed to boot once but it seems that wifi and mobile network signal are not working....

Hoping someone might have a magical fix up their sleeve!

Cheers,

Dave

Re: Xperia M4 Aqua Update Problems

MarlonUk1 — Sat, 27 May 2017 22:02:10 GMT

first charge your device using the wallmount adapter for 1-2 hours

then perform the software repair again one more time..

Re: Xperia M4 Aqua Update Problems

jc29 — Mon, 19 Jun 2017 00:04:31 GMT

i have the same problem ,
tried charging it for 2 hours and then repair it again with pc companion
but it only tells me software repair error

please help

Re: Xperia M4 Aqua Update Problems

Uliwooly — Mon, 19 Jun 2017 00:06:40 GMT

@jc29

Could you try a different computer? Make sure to install Xperia Companion

Re: Xperia M4 Aqua Update Problems

jc29 — Mon, 19 Jun 2017 00:12:52 GMT

i tried but it gives me this message

Re: Xperia M4 Aqua Update Problems

Uliwooly — Mon, 19 Jun 2017 00:18:26 GMT

@jc29

have you unlocked the bootloader or rooted your device?

Re: Xperia M4 Aqua Update Problems

jc29 — Mon, 19 Jun 2017 00:23:49 GMT

nope, i don't know how to do that , i just updated it's software yesterday morning,
says it need to update first before i can upgrade it to marshmallow, but after the update it gave an update failed message

Re: Xperia M4 Aqua Update Problems

Uliwooly — Mon, 19 Jun 2017 00:29:30 GMT

@jc29

perhaps the servers are down at the moment

Re: Xperia M4 Aqua Update Problems

jc29 — Mon, 19 Jun 2017 00:45:19 GMT

thanks for the help though bro.
it always reboots showing the sony logo on a white background. i try to repair it via pc companion , after i connect it while holding the volume down button it always fails , giving me the software repair failed message (pictured in my previous reply)

Re: Xperia M4 Aqua Update Problems

Uliwooly — Mon, 19 Jun 2017 00:46:56 GMT

@jc29

You might want to contact your Local support to get it inspected.

Re: Xperia M4 Aqua Update Problems

9980 — Sun, 14 Jan 2018 08:03:57 GMT

My phone update & starting problem

Re: Xperia M4 Aqua Update Problems

Ehab2 — Mon, 15 Jan 2018 00:56:51 GMT

Dear: this message come on only if you couldn't connect your device in correct way.

1_ you must Shur your phone is turned of by pressing power puton and volume down in same time until filling 3 vibration. Or press small puton behind memory card for 5 second:Recommended.

2_ be shur your cable unplugged from device and computer.

3_ start reabear option with unplugged device.

4_ companion asking to connect with volume down holding.

5_companion discover device.

6_ now it should go on installing new software.

Dear friend companion is solving your device whatever the problem. Be shur of that.

Good luck

Re: Xperia M4 Aqua Update Problems: Hint for Windows 10

DrBode — Mon, 10 Sep 2018 20:39:03 GMT

I had always problems to update my Xperia M4 with windows 10 and it did not work (I tried it x times with different sony software versions)

Now it works and I can tell you what is the difference

a.) I have the latest windows 10 installed with all service packs and patches

b.) 2 weeks ago I tried it again and installed the latest updated of the sony companion software

c.) My laptop has USB 3.0 interfaces (only)

d.) I created a new back-up with sony software

e.) I put my phone in airplane mode to avoid any update of apps during the whole process

f.) My phone had 2 GB internal memory free, SD card and applications move to SD card (normal SD card mode so that it can be accessed by computer, not the special format which is available for Android 6.0)

One of the difference that I noticed is that the why you turn off and turn and connect the phone to the laptop is slightly different from the past. I followed the instruction 100%. from the sony software.

The final start-up of the phone is very slow since it optimizes all applications (in may case 93, so may take 30 minutes).

After all the update I reconnected the network. The phone requested to update google play service but this did not work at the beginning. Some apps (all from sony) were starting their update and this screwed it up. In few words the update of google play service was starting but than it was hanging and it was just 36MB.

So I updated these apps from sony, stopped the update of google play service, went to google play store and stopped all other apps to get updated. The update of the sony apps were quite slow (I think 1 hour).

Then I restarted my phone and started the google play service update (phone asks until it is done) This time it went without any problem and fast. Later on I updated all other apps.

The complete update procedure took me 3 hours (time from starting to load the update to the phone). The biggest waste of time was to figure out why the google play update was hanging and not progressing.

I assume that installing sony updates and google play service at the same time creates the issue.

I checked internet and so on to figure out what could be done. On my own I had the idea to stop google play service update and do the other updates first since some of the updates were not from google play service and it worked out. These apps I am talking about are directly from Sony (support etc) nothing else.

I hope this will give all others a clue who struggle with the update procedure.