topic Re: Cannot install Entrust Identity Guard in M Series

Cannot install Entrust Identity Guard

Tlaloque66 — Thu, 18 May 2017 19:59:49 GMT

I have tried the recommendations but still cannot install Entrust Identity Guard. Should I reset the phone? It stopped working this morning so I uninstalled it and now it won't let me reinstall.

Re: Cannot install Entrust Identity Guard

ChloeS — Fri, 19 May 2017 01:47:58 GMT

Hi @Tlaloque66,

Welcome to the community!

Sorry to hear you're having issues with this. Are you getting an error message when trying to install the app?

If so could you let me know what error you get

Re: Cannot install Entrust Identity Guard

Tlaloque66 — Mon, 05 Jun 2017 15:18:05 GMT

I re-installed the system and then it worked. Now the messenger system isn't working; it just stops ("Mensajería se ha detenido"). Really a bad, bad product this Xperia "smartphone"

Re: Cannot install Entrust Identity Guard

ChloeS — Tue, 06 Jun 2017 00:04:08 GMT

Hi @Tlaloque66,

Sorry to hear there is an issue with messaging now

Can you go to settings > apps > messaging > storage > clear data

Once you have cleared the data can you restart the device and see if you are now able to access the messaging app? Don't worry, this won't delete any messages you have.

Let me know

Re: Cannot install Entrust Identity Guard

Tlaloque66 — Tue, 06 Jun 2017 20:31:16 GMT

Yes!, I did what you suggested and it worked, thank you.