topic Re: Xperia m4 not turning on or charging in M Series

Xperia m4 not turning on or charging

Boughtandsold — Thu, 18 May 2017 16:21:03 GMT

My xperia m4 just stopped working. It will not turn on or charge. Can anyone help please

Re: Xperia m4 not turning on or charging

Jonas — Fri, 19 May 2017 13:36:58 GMT

Hi @Boughtandsold, welcome to our forum!

I'm sorry to hear about your phone.

I'd recommend that you start with holding both the power button and volume up pressed for 10 seconds, you should now receive 3 vibrations. Try turning the phone on again with the power button.

If there is no change, try forcing a shut down of the phone using the small OFF button that is located near your SD card. Using the tip of a pen or a similar object, press the OFF button. If you can't power on the phone when using the OFF button, press and hold it down for 2 minutes and ignore all vibrations > charge the phone for 3-4 hours.

Let me know if that helps!

Re: Xperia m4 not turning on or charging

Boughtandsold — Fri, 19 May 2017 15:21:37 GMT

Thanks for that. Phone working fine now. The power on and volume button together did the trick

Re: Xperia m4 not turning on or charging

Jonas — Mon, 22 May 2017 15:21:04 GMT

You're welcome!

Let me know if there is anything else I may assist you with and have a great day!

Re: Xperia m4 not turning on or charging

Hajime — Tue, 23 May 2017 14:02:53 GMT

I am in the same condition.
I tried it but it does not turn on.

Re: Xperia m4 not turning on or charging

Jonas — Fri, 26 May 2017 11:36:31 GMT

Hi @Hajime, sorry to hear about your phone.

There was no change when you used the small OFF-button as well?

If that is the case, connect your phone to a wall socket and charge it for 3-4 hours using the charger that was included together with your phone.

You can also try removing the SIM and/or SD cards from your phone and see if you are able to power it on.

If you still aren't able to power on your phone, try perform a software repair using Xperia Companion. Do note that this will delete all data stored on the internal storage of your phone and since the phone can't be powered on, a backup won't be possible to create.

Let me know how it went!

Re: Xperia m4 not turning on or charging

SabK — Mon, 29 May 2017 13:56:05 GMT

Hi, i have the same problem. My phone suddenly is not turning on anymore. I tried all your Suggestion. Since i started charging 2 hours ago, the "Sony" screen is permanently on, but nothing else.

What more can I try?

Re: Xperia m4 not turning on or charging

Uliwooly — Mon, 29 May 2017 15:32:28 GMT

@SabK

That's a hardware issue and you will have to contact your Local support to get it inspected.

Re: Xperia m4 not turning on or charging

Jonas — Wed, 31 May 2017 12:42:37 GMT

Hi @SabK, sorry to hear about this.

If there is no change after performing a software repair using Xperia Companion, follow the recommendation from @uliwooly and get in touch with your Local support team!

Keep us posted!

Xperia m4 not turning on or charging

gofaadil — Wed, 13 Sep 2017 11:16:31 GMT

I did the same as per mentioned in the answer here /t5/Xperia-M4-Aqua/Xperia-m4-not-turning-on-or-charging/m-p/1224520#M11586

but the thing is xperia companion failed to repair my device may be the phone is not charged upto 80%. If i tried charging it it's not charging instead keep looping sony logo and turn off. I don't feel like it's charging. My phone is dead now anyone can help me?

Re: Xperia m4 not turning on or charging

Daniel94 — Thu, 14 Sep 2017 17:36:38 GMT

Hi, I Used my phone to take a few pictures under water. It worked alright. However, I noticed a software upgrade prompting out of nowhere. Still the phone worked normal after drying. Few minutes later it got turned off. (Or I assume so, as it's screen went black) I;ve been trying to turn it back on: but the Sony logo appears and then the purple wave logo appears, then switched off again. This loop has been continuing if I plug the device to charge.

I tries the long press on power button, tried switching off using the hidden 'off' switch, tried power and volume up. Nothing worked exept once when the phone actually got switched on and messeges got delivered. But the device got switched off on its own.

Please help with this issue. The phone is One and a half years old and was working perfectly.

regards,
Daniel

Re: Xperia m4 not turning on or charging

gofaadil — Thu, 14 Sep 2017 17:44:23 GMT

is it still working?? Try repairing the device via xperia companion. Follow the steps carefully, inmy case I had to install the os by taking it to a service centre since it's not booting

Re: Xperia m4 not turning on or charging

Daniel94 — Fri, 15 Sep 2017 03:28:22 GMT

I tried to connect it to the PC in order to perform a software repair; but the device wouldn't connect. It keeps on showing the Sony logo on loop. Any other suggestions on how to connect to the PC?

Re: Xperia m4 not turning on or charging

Jonas — Tue, 26 Sep 2017 09:53:57 GMT

Hi @Daniel94, sorry for the late reply. I have been out of office.

When performing the software repair, the phone will need to be powered off during the whole process and not connected to your computer at the start of the repair procedure.

You can either try and press the volume up and power button for 10 seconds to turn the device off, or use the tip of a pen to press and hold the OFF button found in the SD card slot.

If you still aren't able to perform the software repair, please get in touch with your Local support team so they can arrange a repair for you.

@cliXspy, sorry to hear about this.

Was the service centre able to resolve this for you?

Keep me posted!

Re: Xperia m4 not turning on or charging

TinaCro — Mon, 02 Oct 2017 21:49:32 GMT

Translation via Google Translate:

Hi ... I have a problem, the device was on the charger, it went out and did not turn on again, the lamp was lit red and the titer was connected to the charger ... Before the battery was turned off it was at 13-14% ...

~~Hi... Imam problem, uređaj je bio na punjaču, ugasio se i ne da se više upaliti, lampica svijetli crveno i titra dok je spojen na punjač... Prije nego se ugasio baterija je bila na 13-14%...~~

Re: Xperia m4 not turning on or charging

Jonas — Thu, 05 Oct 2017 10:54:16 GMT

Hi @TinaCro, sorry to hear about this.

Your question has been translated to English since this an English only forum. Please post any replies/feedback in English. If you need to use a translator service, please do so!

If the device is not turning on or is not charging, try holding down the power button and the volume up button at the same time for 10 seconds until you get a few vibrations. Try powering on / charging your phone again.

Let me know if that helps!

Re: Xperia m4 not turning on or charging

TinaCro — Sat, 07 Oct 2017 13:51:32 GMT

Nothing helped and since I still have guarantee on my device I take it to service... And this is not my first visit to service... From first day I have issues with it... 😞

Re: Xperia m4 not turning on or charging

Jonas — Wed, 11 Oct 2017 14:39:46 GMT

Hi again @TinaCro, I understand that it is frustrating having to send in / take the phone to an authorized service centre, however in this case, it is needed.

I hope that everything will work out in the end!

Re: Xperia m4 not turning on or charging

olecram — Thu, 19 Oct 2017 20:22:04 GMT

My phone just died! Its not the first time, but in the other times pressing the button Off or pressing for 10 seconds the volume up and the power button worked. This time nothing is working . Please help. Thanks

Re: Xperia m4 not turning on or charging

José02 — Sat, 21 Oct 2017 03:39:24 GMT

Hi. My Cellphone doesn't turn on. When I press the power botton, it shows the "Sony" Logo, then the cell turns off, 3 segunds later is shows "Sony" logo again, for the same time, but it turns off again, and that process is repeated indefinitely, until I turn off the cell with the "Off" button showed near the Micro Sd Card space. I tried to press Power button and volume up button at the same time, but there's no change. Please, help:(