topic Lost waterproof. in M Series

Lost waterproof.

Pratheep — Sun, 18 Jun 2017 18:41:48 GMT

Hi All,

I've been usin gmy Sony M5 for past 1 and haf year and I've used my phone underwater to take pics.

Recenly had an issue with my display, got it changed from the authorized service center via Extended warranty program.

Accidetaly my phone took a bath, where a glass of water spilled over it. Nothing really happened then, after 2 days, my display started acting weird, and the touch stopped working (eventhough the display works). Now the service center claim that there was water leake in my phone and the warranty is not covered because of it.

I am having a feel that the service guys have not sealed my phone properly and that was the reason it did not protect me from just water spill.

Can anyone help me, what do I do here? I am really worried here.

Re: Lost waterproof.

Uliwooly — Sun, 18 Jun 2017 18:46:58 GMT

@Prathip1202

I'm sorry to hear about your issue but this is a global user based forum, its better that you stay in contact with your Local support, also, keep in mind that maybe if you dropped the phone or there were physical damages on the phone, the phone won't be waterproof.

Re: Lost waterproof.

Pratheep — Sun, 18 Jun 2017 19:30:08 GMT

@uliwooly,

Thank you for your reply, but there is no physical damage in my phone and I've never dropped m phone even for once.

I am here trying to find the reason why my phone suddenly lost the waterproof ability with just a glass of water spill over my phone?

Re: Lost waterproof.

Uliwooly — Sun, 18 Jun 2017 19:39:35 GMT

@Prathip1202

no one can answer that question, just speculate

Re: Lost waterproof.

Pratheep — Mon, 19 Jun 2017 14:52:02 GMT

Just speculate???

Is there any option to find the Root Cause of this problem?

Please dont tell me water spill was the cause for this issue.

Re: Lost waterproof.

Uliwooly — Mon, 19 Jun 2017 16:45:36 GMT

@Prathip1202

Contact your Local support, they should be able to give you more info.