topic Re: Rear panel detached in M Series

Rear panel detached

yughy — Tue, 16 May 2017 21:52:24 GMT

Hi all,
i've got an M5 since the last september, and i've already took it to the support center 3 times. Twice to solve the camera focus problem and once, the last month, because the rear panel started to detach with out any reason.
Now, after a month, i've got the same problem with the rear panel... i'm very disappointed with this phone and the support now.
Some one else having the same issue?
What can i do, don't really want to sent it back to the repair centre... again.

Re: Rear panel detached

Uliwooly — Tue, 16 May 2017 21:54:54 GMT

@yughy

I'm sorry to hear about your issue but this is a user based forum, you should contact your Local support regarding all this issues.

Re: Rear panel detached

Jonas — Wed, 17 May 2017 06:28:25 GMT

Hi @yughy, I'm very sorry to hear about your phone.

As @uliwooly mentioned, this is a global forum and local service routines, warranty and consumer laws vary between markets,. I'm afraid that you will need to get in touch with your Local support team for further assistance with this.

Your local support team are very well informed on your market and will be able to provide you with much more detailed information on how, for example the consumer laws works in your market/region.

Feel free to keep us posted and I really do hope everything will work out in the best possible way.