topic Re: Lost warranty after repair in M Series

Lost warranty after repair

PapaCreativo — Tue, 16 May 2017 12:58:39 GMT

I've had my phone for over a year.

I send two time to service, first time was problem with one mic, second time, doesnt work.

Sony "repairs" my phone, but, i lost my waranty and my phone still crash every time i try to turn on.

Thanks SONY, now more than ever i love my iPhone 4.

Re: Lost warranty after repair

Christofer — Tue, 16 May 2017 14:26:11 GMT

Hi @PapaCreativo, I'm very sorry to hear this.

Since this is service and warranty related I recommend that you contact your Local support team directly. They will be better equipped to assist you further with this.

Re: Lost warranty after repair

PapaCreativo — Tue, 16 May 2017 15:05:38 GMT

Hello Christofer, i´m living in Venezuela. The Local support does not recognize the warranty here.

I must send the phone 2 times to USA to check it by you support team.

Of course, the waranty expires and my phone doesnt work.

Re: Lost warranty after repair

Uliwooly — Tue, 16 May 2017 22:02:48 GMT

@Jampi

I'm sorry to hear about your situation but the warranty will only work in the USA if you bought it here in the USA, if the warranty has expired there's not much anyone can suggest here.

Re: Lost warranty after repair

PapaCreativo — Wed, 17 May 2017 11:40:03 GMT

The waranty expires with 2 visits to the your local service, and SONY didnt fix the problem, congratulations! This the best service of the world!

I´m insist, this Xperia M4 is a useless piece of... plastic and silice.

I will use my social networks, my time and my contacts to share the wonderful experiencie of the Xperia M4.

Thank you, i believed in yor brand.

Re: Lost warranty after repair

PapaCreativo — Wed, 17 May 2017 15:43:44 GMT

The waranty expires with 2 visits to the your local service, and SONY didnt fix the problem, congratulations! This the best service of the world!

I´m insist, this Xperia M4 is a useless piece of... plastic and silice.

I will use my social networks, my time and my contacts to share the wonderful experiencie of the Xperia M4.

Thank you, now i love my iPhone4!

Re: Lost warranty after repair

PapaCreativo — Wed, 17 May 2017 15:47:57 GMT

If I send the phone back, how much do they pay me?

I need to save some money to buy a new (not SONY), one

Re: Lost warranty after repair

Christofer — Thu, 18 May 2017 14:31:09 GMT

I understand how you feel and I'm very sorry that you still experience this after having sent in the device for repair. If your warranty have expired my recommendation would be to contact a local consumer adviser for further guidance.