https://community.sony.com.mk/t5/m-series/rebooting/m-p/3543883#M18257 <P>My M4 Aqua is a little over a year old and let's just say the experience so far wasn't great, at all. I have an insurance that grants me a new phone in case of any damage or problems and I've been meaning to use it but I don't see the point if the new M4 preforms the same.</P><P>The rebooting loop started a few days ago. It began with wifi and connectivity problems. At first the phone rebooted once and then worked fine for a while, now it's at a point where it reboots constantly, rarely gets over the white sony screen and just generally doesn't respond to anything. As far-fetched as it seems, I would like to mention that (when it still got to, let's say, 5 minutes of normal functioning) wifi, mobile data and position of the phone all had impact on how fast it would go back into rebooting.</P><P>I cannot preform a backup because the phone doesn't stay on long enough. Luckily I had most of my data on SD card, but I still want to retrieve my contacts and messages, does anyone know if it's possible to do so without the phone being on?</P><P>*Edit: someone on a similar thread recommended putting the phone into the freezer and surprisingly enough it works. I assume this is an overheating problem although I have no idea why it would occur so suddenly in so many devices. I attempted a backup with Xperia Companion multiple times but there was an error when it came to file 'Other'. The last time I chose to backup everything apart from Other and it went through. Could this be relevant to rebooting?*</P><P>To Sony: This has to be a joke. I cannot comprehend the fact that you are not acknowledging this problem and taking action or at least responsibility since there are at least a hundred people with the same issue on this forum alone and I can hardly imagine being it a user-caused one. Many have said it already and I'll say it again: I've always been a Sony enthusiast but this kind of problems and your attitude towards them is making me question the brand of my next mobile device.</P><P>Please excuse my rambling, hope none of you fall down the same rabbit hole!</P> Mon, 20 Mar 2017 10:56:48 GMT nez 2017-03-20T10:56:48Z https://community.sony.com.mk/t5/m-series/rebooting/m-p/3543883#M18257 <P>My M4 Aqua is a little over a year old and let's just say the experience so far wasn't great, at all. I have an insurance that grants me a new phone in case of any damage or problems and I've been meaning to use it but I don't see the point if the new M4 preforms the same.</P><P>The rebooting loop started a few days ago. It began with wifi and connectivity problems. At first the phone rebooted once and then worked fine for a while, now it's at a point where it reboots constantly, rarely gets over the white sony screen and just generally doesn't respond to anything. As far-fetched as it seems, I would like to mention that (when it still got to, let's say, 5 minutes of normal functioning) wifi, mobile data and position of the phone all had impact on how fast it would go back into rebooting.</P><P>I cannot preform a backup because the phone doesn't stay on long enough. Luckily I had most of my data on SD card, but I still want to retrieve my contacts and messages, does anyone know if it's possible to do so without the phone being on?</P><P>*Edit: someone on a similar thread recommended putting the phone into the freezer and surprisingly enough it works. I assume this is an overheating problem although I have no idea why it would occur so suddenly in so many devices. I attempted a backup with Xperia Companion multiple times but there was an error when it came to file 'Other'. The last time I chose to backup everything apart from Other and it went through. Could this be relevant to rebooting?*</P><P>To Sony: This has to be a joke. I cannot comprehend the fact that you are not acknowledging this problem and taking action or at least responsibility since there are at least a hundred people with the same issue on this forum alone and I can hardly imagine being it a user-caused one. Many have said it already and I'll say it again: I've always been a Sony enthusiast but this kind of problems and your attitude towards them is making me question the brand of my next mobile device.</P><P>Please excuse my rambling, hope none of you fall down the same rabbit hole!</P> Mon, 20 Mar 2017 10:56:48 GMT https://community.sony.com.mk/t5/m-series/rebooting/m-p/3543883#M18257 nez 2017-03-20T10:56:48Z