topic Re: how to complain to sony, keep sending phone for repair in M Series

how to complain to sony, keep sending phone for repair

harvz — Sat, 18 Mar 2017 20:37:19 GMT

Hi i have sent my phone back 3 times already and twice for the same reason in the last few months.

My phone just loses signal and wont connect to mobile network

do i just keep sending my phone back for repair? i have tried factory reset, new sim card, software repair and the problem just keeps happening.

In one case they sent me my phone back and it didnt work straight away.

how do i complain and get something sorted?

Im waiting for lg g6 or s8 and im planning on never buying anything sony!! worst mistake ever

Re: how to complain to sony, keep sending phone for repair

jonnyfwhite — Wed, 22 Mar 2017 10:25:02 GMT

I think the solution is to not buy Sony ever again. They really don't care. I sent my phone for repair and they just tried to blag their way out of repairing it under warranty, saying that the fault wasn't covered by the warranty, even though they couldn't actually find the fault. Saying that though, they couldn't find my phone when I asked for photographic evidence, instead they sent me pics of someone elses phone which wasn't even the same colour!

Complete waste of time and money.

Re: how to complain to sony, keep sending phone for repair

aqua-m4 — Fri, 24 Mar 2017 22:48:46 GMT

I am having the exact same problem with my phone, surely if they camnot fix it you can go to trading standards and will be forced to refund the cost of the phone or replace for new. Did you do this?