topic Re: lock screen in M Series

lock screen

Anggia — Fri, 10 Mar 2017 10:44:12 GMT

Why it not work when i set in setting. Suddenly stop working when i want to set it

Re: lock screen

Jonas — Fri, 10 Mar 2017 11:07:29 GMT

Hi @Anggia, welcome to our community!

I'm not quite sure what you mean. Do you set a screen lock (PIN/Pattern or password) and after a while it it's no longer needed to unlock your phone?

I would appreciate if you could elaborate a bit on the behaviour and I will do my best to assist you!

Re: lock screen

Anggia — Fri, 10 Mar 2017 20:21:00 GMT

Dear jonas,

I try to set pattern in lock screen, and before it done, there is information appear in m5 screen, tell that setting suddenly stop. Can i send the picture so you can more understand my problem. If yes where i can attach the picture. Sorry so many question, because this my first time to ask

Thanks in advance

Re: lock screen

Jonas — Tue, 14 Mar 2017 10:27:19 GMT

Hi again!

I'm sorry for the late reply, Monday was a day off for me!

Oh, I see. Is it the application "Settings" that stops when trying to set the pattern screen lock in your phone?

You can upload a screen shot if you press reply > click on "Photos" which is located in the top row, next to "Insert/edit link".

If you get an error message saying that Settings has stopped. Go to Settings > Apps > 3 dots > Show system > scroll down and find Settings > Storage > Clear data.

Try setting a pattern screen lock again after doing this.

Let me know how it goes!

Re: lock screen

Adelinaa — Thu, 25 May 2017 04:39:56 GMT

Hello, I have same issue and the above mentioned procedure didn't solve the problem. I can't use Android Pay without setting up the screen lock. What should I do ?

Re: lock screen

Jonas — Fri, 26 May 2017 15:42:17 GMT

Hi @Adelinaa, sorry to hear about that.

Have you tried to reset the Settings application that I advised @Anggia to try? If you haven't done that, I'd recommend that you try that at first and see if you are able to set a screen lock on your phone.

If there is no change, try rebooting your phone in safe mode and see if you can set a screen lock when third party applications aren't loaded.

Feel free to let me know how it went!

Re: lock screen

Adelinaa — Fri, 26 May 2017 15:50:59 GMT

Hello, I have tried to reset the Settings, but it didn't work. Could you please advise how to enter Safe mode on M5, cause the instruction on the hyperlink is not valid for Xperia M5.

Re: lock screen

Uliwooly — Mon, 29 May 2017 04:40:52 GMT

@Adelinaa

What happens when you follow the steps to boot in safe mode ?

Re: lock screen

Jonas — Mon, 29 May 2017 13:49:58 GMT

Hi again!

That is strange, those instructions should work on all our devices that are still being supported.

Make sure that you press the power button once so you see the menu for shutdown and restart on your screen, tap and hold on "Shut down" until you see a small new window > tap on OK.

Let know how that works out!