topic Phone keeps restarting in M Series

Phone keeps restarting

fazz — Wed, 14 Jun 2017 03:47:07 GMT

my phonekeeps restarting. updated all the apps, safe mode, software repair. no luck. pissing me right off. also had issues with wifi not being reliable only on my device. now i cant even load up the phone. comes up with sony logo but then restarts again

Re: Phone keeps restarting

Qatrium — Wed, 14 Jun 2017 05:57:08 GMT

Hello @fazz

I'd suggest that you perform the software repair using Xperia Companion again. This will do a clean installation of the latest firmware and will also wipe your internal memory. But this time spend a couple of days testing it without installing apps, or if you are restoring apps try to restart your phone into the safe mode to disable any 3rd party apps. We need to make sure if one of your apps is causing some instability.

Follow the steps given in blue links, and keep us updated.

Re: Phone keeps restarting

fazz — Wed, 14 Jun 2017 22:23:29 GMT

done it three times. the motherboard gets very hot as well. still gets caught in a loop. ive seen other people with identical issues, restarting loop, hot and wifi issues. apparently its harware issue. absolutely fuming. i work very hard and buying a new phone will consume all my cash. and repairs on sony cost a lot more than apple.

Re: Phone keeps restarting

MarlonUk1 — Thu, 15 Jun 2017 04:06:36 GMT

@fazz: try to charge device for 1-2 hours. ignore bootloops.

do not turn on device immediately proceed with software repair using Xperia Companion, just follow the instuctions , your device doesn;t need to be powered on to perform repair

Re: Phone keeps restarting

kristuks666 — Sun, 30 Jul 2017 09:22:15 GMT

repair with sony companion did not help, did it twice. any ideas guys?