https://community.sony.com.mk/t5/m-series/3rd-repair-in-7-weeks/m-p/3535648#M17933 <P>Sony don't seem to care, or perhaps they know the m4 aqua is so defective it'll cost them thousands to put them all right.</P><P>Safe to say you are not alone.&nbsp; I have experienced the Sony aftercare and it is frankly shocking.</P> Wed, 22 Mar 2017 10:30:18 GMT jonnyfwhite 2017-03-22T10:30:18Z https://community.sony.com.mk/t5/m-series/3rd-repair-in-7-weeks/m-p/3535647#M17932 <P>I am basically posting to vent my anger at SONY. I unfortunately own an M4 Aqua.</P><P>It was fine for a couple of months until the first time it <EM>overheated</EM> and shut down. Yes I know it cannot overheat as it has a shutdown process that kicks in to prevent damage. I do not know of any other phone that does this. So, basically, it overheats!</P><P>Ever since the first shutdown it has constantly done this, pretty much every day since. I have rebuilt it numerous times via both Xperia Companion and SONY PC Companion. None had any effect. I never sent my phone in to the repair centre as looking at the responses on this forum, very few customers have had their issues resolved after a repair.</P><P>Eventually after much frustration and many, many wasted hours, I decide to send it in for repair.</P><P>That was this January for the overheating problem. I had issues logging the repair on the website only to be told that they were having issues with the website. The phone was away for 10 days.</P><P>When I got it back, everything was fine for 3 days, then the shutdowns returned. Only this time it was not 1-2 times per day, it steadily increased to every few minutes and I mean eventually I could not even get past the initial setup after a restore without it shutting down!</P><P>So 2 weeks ago I sent it back for repair, again with problems logging the repair online. Again, when I got it back last week, it was fine for 5 days, today it will no longer charge. Again I could not log my repair and <EM>still haven’t </EM>due to website <EM>issues</EM>!</P><P>This will be my 3rd repair in 7 weeks. All of the internal parts have been replaced – twice. I have completely lost all confidence in SONY and have absolutely no faith that my next repair will be any more effective.</P><P>Do any of the SONY hierarchy read this forum? Surely they can see from the amount of disgruntled customers that this phone is <EM>not fit for </EM>purpose!! I see the phone is still on sale, WHY??</P> Wed, 08 Mar 2017 20:31:46 GMT https://community.sony.com.mk/t5/m-series/3rd-repair-in-7-weeks/m-p/3535647#M17932 shaft65 2017-03-08T20:31:46Z https://community.sony.com.mk/t5/m-series/3rd-repair-in-7-weeks/m-p/3535648#M17933 <P>Sony don't seem to care, or perhaps they know the m4 aqua is so defective it'll cost them thousands to put them all right.</P><P>Safe to say you are not alone.&nbsp; I have experienced the Sony aftercare and it is frankly shocking.</P> Wed, 22 Mar 2017 10:30:18 GMT https://community.sony.com.mk/t5/m-series/3rd-repair-in-7-weeks/m-p/3535648#M17933 jonnyfwhite 2017-03-22T10:30:18Z