topic Re: SD card faulty - won't allow data transfer. in M Series

SD card faulty - won't allow data transfer.

seren9 — Sun, 23 Apr 2017 16:51:40 GMT

SD card faulty - won't allow data transfer.

Re: SD card faulty - won't allow data transfer.

Jonas — Tue, 25 Apr 2017 08:55:36 GMT

Hi @seren9, sorry to hear about that.

Do you receive any error messages when you are trying to transfer data to your SD card? Are you transfer the data in Settings > Storage > Transfer data to SD card, moving the data using a File commander or a computer?

If you can't transfer any data to the SD card using any of the 3 options. I would recommend that you try and format your SD card or if you have another SD card that you can mount in the phone and see if you are able to transfer data to that SD card.

If your M4 Aqua has Android 6.0 installed you can format the card by following the instructions below.

Find and tap Settings > Storage > SD Card > tap the menu button (three vertical dots) > Settings > Format.

In Android 5, you can format the SD card by going to Settings > Storage > Erase SD card.

Let me know it went!

Re: SD card faulty - won't allow data transfer.

Fdh — Mon, 01 May 2017 02:59:01 GMT

I can transfer all but apps, it says it couldnt do it and if I go to the app and try to move it to sd card, a message says that there is no space and I have 25gb free in the sd card

Re: SD card faulty - won't allow data transfer.

Jonas — Tue, 02 May 2017 14:00:06 GMT

Hi @Fdh, sorry to hear about that.

Does this occur with all applications that you are trying to move to your SD card (those that have support for being transferred to an SD card) or does it only occur with certain applications?

If it occurs with all applications, I would like you to create a bug report for me, so I can forward it internally.

To do that, Go to Settings > About phone > Build number, tap 7 times on the build number. 2. Go back and select Developer options then turn on "USB debugging". 3. Select Logger buffer size and change it to "4 M" 4. Restart your phone, then replicate the issue 5. Go back to Settings > Developer options, select "Take bug report" followed "Interactive bug report". When the report is ready you will receive a notification. Tap the notification to share it. I suggest you upload it to Google Drive and then choose to share a public link to the upload and include the link in the PM.

I will also need your IMEI number in the same PM, which you can find in Settings > About phone > Status > IMEI information, starts with 35.

Thanks in advance!

Re: SD card faulty - won't allow data transfer.

CParzM4 — Sat, 06 May 2017 21:32:43 GMT

I am having the same problem now since upgrading to Build #26.3.A.1.33 & Android version #6.0.1

Re: SD card faulty - won't allow data transfer.

Jonas — Mon, 08 May 2017 14:28:06 GMT

Hi @CParzM4, sorry to hear about this.

Would you be so kind to provide me with a bug report? You can find all the information that you need in the post just above yours!

Thanks in advance!

Re: SD card faulty - won't allow data transfer.

monsterfighter1 — Sun, 14 May 2017 06:21:52 GMT

https://drive.google.com/file/d/0B1bN4Xkd-n2MSS1EWTNpRGVaV28/view?usp=drivesdk

I got the same issue. If I try to move an app to the SD Card, it stops with 50% and nothing happens. In the notification bar, there's the message that it still transfers the app but nothing happens.Link with the bugreport above (I didn't cancel the transfer as I made the report)

Re: SD card faulty - won't allow data transfer.

Jonas — Tue, 16 May 2017 09:16:00 GMT

Hi @monsterfighter13, sorry to hear about this.

When you move the application to your SD card, is there any error message about there being no available space on the SD card or does the transfer just stop at 50%?

If you can also send me a PM with your IMEI number that would be great, I will need that to forward your bug report!

You can find the IMEI number in Settings > About phone > Status, starts with 35 and is 15 digits long.

Thanks in advance!

Re: SD card faulty - won't allow data transfer.

monsterfighter1 — Fri, 19 May 2017 12:56:03 GMT

It stops at speacial percentage, dependent on how many apps I try to transfer.

It doesn't show any error message. Maybe it's because the app has no rights to access the SD Card? In the new Android Version the user agrees in a new window for any rights, but in the app which transfers the apps the window doesn't appear. This is just what I think, maybe it's somwthing different.

Re: SD card faulty - won't allow data transfer.

CParzM4 — Fri, 19 May 2017 22:04:47 GMT

This might be an extreme step to take, but I solved my problem by running the software repair option in the Sony Companion software on my computer. Make sure you backup your data before doing this. My Android interface looks completely different since running this tool and my SD is now accepting the exported app data.

Re: SD card faulty - won't allow data transfer.

Jonas — Mon, 22 May 2017 13:17:21 GMT

Hello again!

@monsterfighter13, Are you able to give the permission for "Storage" if you go to Settings > Apps > Permissions? If this permission is not granted, try granting it and move the application(s) again to your SD card.

@CParzM4, I'm sorry to hear that you had to reset your phone, however I'm glad to hear that it's working now again so you can move applications to your SD card again! Thanks for sharing this solution with me!

Keep me posted!

Re: SD card faulty - won't allow data transfer.

monsterfighter1 — Sun, 04 Jun 2017 15:27:20 GMT

It is possible to turn it on, but the apps still don't get on the SD Card.

Re: SD card faulty - won't allow data transfer.

Julieeee1 — Sun, 04 Jun 2017 18:28:27 GMT

its on but wont transfer anything, i cant download any apps, miss candy crush lol

Re: SD card faulty - won't allow data transfer.

Jonas — Thu, 08 Jun 2017 12:24:53 GMT

@monsterfighter13, thanks for the update!

In this case, I'd that you try performing a software repair using Xperia Companion and see if you are able to transfer applications to your SD card after the repair has been completed.

Since data will be deleted from your internal storage when performing the software repair, remember to backup using Xperia Companion your data!

@Julieeee1, welcome to our forum and I'm sorry to hear about this.

Are you not able to transfer media to your SD card either, or is it just applications that you can't transfer to your SD card?

Do note that all applications can't be transferred to an SD card and it is up to the developer(s) of the application(s) to add support for this.

If you want to free up some space on the internal storage in your phone so you can install the game you want to download and play, please have a look at the guide that my colleague Emir wrote on the link below.

/t5/FAQ/Free-up-storage-in-your-device-Guide-for-Android-Nougat-amp/m-p/1212614#M33

Keep me posted!