topic Re: Microphone problems in M Series

Microphone problems

Yvonne301 — Sun, 08 Jan 2017 13:41:10 GMT

I have microphone problems. My mobile is 2, 5 years old and when I am calling the other participant (another person) can't hear me. I hope you understand my English since it isn't my mother tongue. Thanks for your help.

Re: Microphone problems

Uliwooly — Sun, 08 Jan 2017 18:56:51 GMT

@Yvonne301

Your phone it's two and a half years old and whenever you make a call the other person can't hear you?

Are you making regular calls or through an app?

Could you boot in >>> safe mode and check again ?

Re: Microphone problems

Yvonne301 — Sun, 08 Jan 2017 20:25:02 GMT

Kurt Cobain is definitely not my problem

@Yvonne301 wrote:
I have microphone problems. My mobile is 2, 5 years old and when I am calling the other participant (another person) can't hear me. I hope you understand my English since it isn't my mother tongue. Thanks for your help.

Re: Microphone problems

Yvonne301 — Sun, 08 Jan 2017 20:26:19 GMT

No, no apps ...

Re: Microphone problems

Jonas — Tue, 10 Jan 2017 08:48:26 GMT

Hi @Yvonne301,

I'm sorry to hear about that.

I can see that you have an Xperia M4 Aqua registered on your account, is that the phone you are experiencing that the microphone isn't working correctly in? Or do you have an Xperia Ion as well?

If your current phone is an Xperia M4 Aqua I would recommend that you test the microphone when you are outside of a call to see if it's working. You can do that in the inbuilt test in the phone which you can find in Settings > About phone > Diagnostics > Test > Microphone.

If the microphone is working in the test, I would recommend that you change the preferred network type in your phone and make a few calls to see if the counterpart is able to hear you. To change network type go to Settings > More > Mobile networks > Preferred network type > Only GSM.

Was there any change while the phone was rebooted in safe mode that @uliwooly recommended?

Let us know how it goes!

Re: Microphone problems

Yvonne301 — Tue, 10 Jan 2017 11:50:30 GMT

Dear Jonas,
thanks a lot for your help. I can't describe some settings since I am a non professional person.
I' ve checked it up and realized that I must switch on the speaker while I am calling sb up.
I made a mistake writing about the age of my smartphone. It is 'only' 1,5 yrs old.
I always liked Japanese 🏯 technology but another problem are apps taking too much capacity of the 'motherboard'.
Are there any tricks to enlarge its capacity? The external card doesn't help - it is practically ok for pics and unimportant rubbish. I have to decide between FB and Instagram or between Instagram and Googlebooks (I love reading them while traveling ;))))).
Thanks to Mr Cobain @uliwooly @ Jonas :)))

Can't hear anything during a call

Camiux — Wed, 11 Jan 2017 01:28:06 GMT

I can't hear anything during a call
But with audifonos

Re: No listening

Shen02 — Wed, 11 Jan 2017 02:41:48 GMT

Did you try in the safe mode by press power button after that tap and hold power off.

Re: No listening

MarlonUk1 — Wed, 11 Jan 2017 04:24:19 GMT

try @Shen02 suggestion, by booting to safe mode

when did the problem started? did you recently installed or upgraded apps?

how about running Xperia Diagnostics and test speakers

Re: No listening

Jonas — Wed, 11 Jan 2017 07:20:28 GMT

Hi @Camiux,

I'm sorry to hear about that.

I want to make sure that I understand your question correctly, when you are either making a call or receiving a call you can't hear anyone but if you connect a headset to your phone, you are able to hear the person you are having a phone call with?

If that is correct, please follow @Shen02 suggestion with trying the phone in safe mode, while the phone is rebooted to safe mode, try the ear speaker in the diagnostics test that @nolramlb recommended.

You can find the test in Settings > About phone > Diagnostics > Test > Ear speaker. Put the phone at your ear prior to starting the test.

Can you hear the sound being played?

Let us know how it went!

Re: Microphone problems

Camiux — Wed, 11 Jan 2017 11:32:24 GMT

I did and nothing
The problem was not solved

Re: Microphone problems

Jonas — Wed, 11 Jan 2017 12:41:40 GMT

Hello again!

@Camiux,

If the ear speaker test failed while the phone was rebooted in safe mode I would recommend that you perform a software repair using Xperia Companion to rule out that this is caused by the software in your phone. Do note that this will delete all data that is stored on your internal storage so I'd recommend that you backup using Xperia Companion.

@Yvonne301,

When you are using the speaker function during calls the phone is using the second microphone and not the main microphone, so in your case the troubles sounds like they may be related to main microphone.

I would recommend that you start with rebooting your phone in safe mode and either run the diagnostics test for the microphone or that you place a few calls and that you aren't using the speaker function on your phone.

There is a few action you can take to free up space in your phone.

First of all, go to Settings > Storage, how much memory is being used by cached data? This is temporary data for all applications in your phone and in most cases have no impact on the app itself since the data can be downloaded again. If you are OK with deleting this data, tap on "Cached data" and tap on OK.

If you aren't using all the apps in your phone and they can't be uninstalled you can instead uninstall updates for them, this will downgrade the app back to factory settings which is smaller in size than the fully updated app. Go to Settings > Apps and check in the list here if you can find app(s) that you aren't using > tap on one of them > 3 dots > Uninstall updates.

If you have set the Google Play store to automatically update your apps you will have to turn that option off OR search for the app you uninstalled updates for the Google Play store > 3 dots in the top right corner > uncheck the box next to "Auto-update". To turn off the option that apps should be updated automatically, open up Google Play store > 3 lines in the top left corner > Settings > Auto-update apps > Do not auto-update apps.

Let me know how it goes!

Re: Microphone problems

Yvonne301 — Fri, 13 Jan 2017 07:18:53 GMT

I will try it soon hoping that I will succeed. If not, I will ask you again unless you have any objections. Thanks for helping me..... I ' m going to 'digest' technical support,....:))))))

Re: Microphone problems

Jonas — Fri, 13 Jan 2017 13:50:39 GMT

Hello again!

I will gladly assist you further in case you aren't able to resolve this on your own!

I wish you the best of luck and have a great weekend!

Re: Microphone problems

Yvonne301 — Fri, 13 Jan 2017 17:21:36 GMT

Hello again and have a nice weekend! That' s the nicest support I have ever seen. 👋 from Germany

Earpiece issues

Izzani77 — Thu, 19 Jan 2017 19:49:31 GMT

Hey everyone.

Here's another problem from my M4 Aqua. I can't hear any calls. I just can use loudspeaker or headphones.

Re: Earpiece issues

Jonas — Fri, 20 Jan 2017 13:50:04 GMT

Hi @Izzani77,

I'm sorry to hear that.

I just want to make sure that I understand you correctly, when you make or receive a call you can't hear the counterpart, however if you have a headset connected or use the loud speaker you are able to hear the other person you having the call with, is that correct?

If that is the case, I'd recommend that you test the ear speaker in your phone, this is the speaker that you hear the voice of the counterpart when a call is active and loud speaker is not activated or a headset is plugged in.

You can test the ear speaker in the inbuilt diagnostics test in the phone which you will find in Settings > About phone > Diagnostics > Test > Ear speaker, put the phone at your ear and listen, can you hear the tone being played?

Let me know how it went!

Re: Microphone problems

Elvis4 — Tue, 24 Jan 2017 17:11:11 GMT

Sir i do have the same problem on my sony set that while making calls i can'hear it clear meant to say that the voice r blurred

Re: Microphone problems

Jonas — Wed, 25 Jan 2017 14:02:22 GMT

Hi @Elvis4,

I'm sorry to hear about that.

Does this occur in every call that you make or receive? If it does, please try the ear speaker in your phone in the. You can do so in the inbuilt diagnostics test in the phone which you can find in Settings > About phone > Diagnostics > Test > Ear speaker.

If you have the possiblity to connect a headset to your phone and make a call, is the counterparts voice blurred when using headset as well?

Let me know how it goes.

Re:no sound when calling without speaker Welcome to the Forum, please introduce yourselves!

oureli — Mon, 13 Mar 2017 19:19:19 GMT

Hi,I cannot hear people talking on my sony experia aqua unless I switch to speakers.I tried safe mode to no avail and am getting niggled . Is anyone familiar with this problem or do I send it for repair?

grateful for any clues.Thanks for reading,

oureli