topic Xperia M5 in M Series

Proximity sensor fault

Arulkumaran — Tue, 03 Jan 2017 18:23:47 GMT

It's full of manufacturing defects,
And sony will not make replacement,
I had bought a new sony Xperia m5 dual only one month before,
The proximity sensor doesn't work properly,
When I ask replacement they are telling that they will repair and give it to me,
Is it my fate to use a repaired phone where it has manufacturing fault.

Xperia M5

Uliwooly — Tue, 03 Jan 2017 19:14:44 GMT

@Arulkumaran

I'm sorry to hear about your issue, but are you saying that users should NOT buy the Xperia M5 because you have a defect with the proximity sensor and that Sony is going to repair it but you don't want it to be repaired?

Re: Proximity sensor fault

Arulkumaran — Wed, 04 Jan 2017 03:24:09 GMT

I want my mobile to be repaired when it has fault on my usage within warranty period and (warranty terms and conditions),
But it is fault on manufacturing,
I'm saying it is a manufacturing fault because when I opened the mobile phone from the box and made a call but the red light in the proximity sensor doesn't glow and also the screen doesn't turn on when I remove the mobile phone from my ear during the call.
If it is a manufacturing fault they must replace and not to repair.
They should repair it only when it is not a manufacturing fault.
I didn't bought a new mobile to be repaired,
I've bought a new mobile only to be used.

Re: Proximity sensor fault

Uliwooly — Wed, 04 Jan 2017 03:35:18 GMT

@Arulkumaran

1. Are you aware that this is a user based forum

2. If that happened when you first opened the box, why didn't you returned it to the store?

Re: Proximity sensor fault

Arulkumaran — Wed, 04 Jan 2017 03:55:20 GMT

I bought this mobile in online website with sealed and With bill okay,
I found that the proximity sensor problem after twenty days.
It is not necessary to deeply check and I also don't know about this on box opening time.

Re: Proximity sensor fault

Arulkumaran — Wed, 04 Jan 2017 04:04:27 GMT

I thought that this device proximity sensor works without a red light glowing when I opened the box,
But after twenty days I've called sony Xperia helpline number and asked them my screen doesn't turn on and Also I asked them whether the mobile has red light glowing during call or not glowing? They told it will glow,then only i confirmed the fault

Re: Proximity sensor fault

ppgsk17 — Wed, 04 Jan 2017 06:05:47 GMT

What do you mean by Red LED light?

AFAIK proximity sensor works when some object come closer to the phnes surface (covering proximity sensor).

You can check the sensor's working in service test menu *#*#7378423#*#*

You can also use Diagnostics app by Sony for this.

Re: Proximity sensor fault

Uliwooly — Wed, 04 Jan 2017 06:13:37 GMT

@Arulkumaran

Again, this is a user based forum, you said

@Arulkumaran wrote:
...when I opened the mobile phone from the box and made a call but the red light in the proximity sensor doesn't glow and also the screen doesn't turn on when I remove the mobile phone from my ear during the call...

But now you are saying

@Arulkumaran wrote:
...But after twenty days I've called sony Xperia helpline number and asked them my screen doesn't turn on and Also I asked them whether the mobile has red light glowing during call or not glowing? They told it will glow,then only i confirmed the fault

Which mean that the phone was working out of the box and then the phone started having issues, I'm still confused about which issue your phone is having but follow @ppgsk17 suggestion and also test the phone in >>> safe mode and repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Proximity sensor fault

Ajith5 — Wed, 04 Jan 2017 08:24:13 GMT

Dear @Arulkumaran

The red light you mentioned is notification light and there will be no such light visible when proximity sensor works. As said earlier you check it in diagnostics and if you encounter problems while calling, test in safe mode, if not resolved, perform software repair

Re: Proximity sensor fault

Arulkumaran — Wed, 04 Jan 2017 09:45:21 GMT

@uliwooly
Do you know English?
Do you know about mobile phone?

Re: Proximity sensor fault

Arulkumaran — Wed, 04 Jan 2017 09:49:52 GMT

Dear @Ajith5
The Sony Xperia technical team also said that other than notification light,
all the Xperia phones with proximity sensor glow during call okay,
You go and learn about proximity sensor and come here...

Re: Proximity sensor fault

Pra123- — Wed, 04 Jan 2017 10:03:41 GMT

I have also faced this problem and I submitted my device to Sony Service Center and they repaired the software and after that proximity sensor started working, It's just a software issue, Don't worry that much ask them to repair only software

Bad experience with Sony XA dual and Sony customer care

krishnagupta — Sat, 11 Feb 2017 17:11:30 GMT

FROM DATE OF PURCHASING I AM FACING FRONT CAMERA & BACK CAMERA WHILE USING . I USED THIS PHONE ONLY 4 MONTH . I SUBMITTED MY SET WITH CARE CENTERE AFTER ALL MY BUSY SCHEDULE BUT SONY COMPANY IS VERY THIEF DURING REPAIR MY MOBILE NOT GIVE ME INITIALLY.

MOST INTERESTING IS MANIER TIMES CUSTOMER EXECUTIVE DIVERTED MY SUBJECT AND IGNORE MY REQUEST.

IN FEATURE NO GARUNTEE OF THIS PHONE . SO MY LAST REQUEST IS TO REPLACE MY XPERIA XA DUAL

ALREADY I WEASTED MY 1 MONTH. ABOVE MATTER IS TIME TAKING AND DONT KNOW HOW MUTCH TIME REQUIRED.BECAUSE NO VALUE OF CUSTMER IN SERVICE CENTER AND CARE CENTER.

NOTE-SONY MOBILE OR OTHER PRODUCT IS VERY BAD DONT USE ANY BODY THIS TYPE OF PRODUCT BECAUSE

I HAVE EXPERIENCE OF SONY PRODUCT AND FINALLY I CAN SAY DONT USE OF THIS TYPE OF PRODUCT

Re: Bad experience with Sony XA dual and Sony customer care

Uliwooly — Sat, 11 Feb 2017 17:22:35 GMT

@krishnagupta

I'm sorry to hear about your experience but I don't quite understand the problem, keep in mind that this is a user based forum and there's no need to scream.

Re: Bad experience with Sony XA dual and Sony customer care

Arulkumaran — Sat, 11 Feb 2017 19:10:01 GMT

I've also had proximity sensor problem in Xperia M5 dual.
I've confirmed this problem in sony helpline number.
I've visited the service centre on the second day and asked for replacement in 7 days replacement policy in India.
I've told them this phone has manufacturer fault in proximity sensor.
They told me that is not a problem,It is default in the phone and so we can replace only when a phone has a manufacturer fault.
After one month once again visited and told that I'm having very disappointed with that proximity sensor problem.
After one month they are telling it is a fault and told we will repair it and give it to you.
I've spoke to cheif executive in helpline number.
He is telling me that he will repair and give it to me.
MY QUESTION:
WHY SHOULD I USE A FAULT PHONE REPAIRED?
WHEN I'VE VISITED THE SERVICE CENTRE SECOND DAY?
I ALSO HAVE A WITNESS FOR THE SECONDDAY VISIT...
SONY IS A CHEAT

Re: Proximity sensor fault

Arulkumaran — Wed, 15 Feb 2017 15:25:33 GMT

I've told that after twenty days i found the exact hardware problem of proximity sensor.
But I had the issue from the second day.
One more thing to say:
I've visited Authorised service centre on the second day and asked them for replacement in seven days replacement policy.
Service centre only told that is not a fault.so we can't replace.
But after twenty days I've still facing issue from second day and then contacted helpline number and asked whether it is a fault or not.
They told me to visit service centre.
I one second visited service centre and told them I've confirmed this is a fault.
Then they sent my device to head office.
They also confirmed there is a hardware fault.
I've called helpline number and asked about repair status.
Theu confirmed the hardware fault.