topic Re: unfortunately settings has stopped working on Sony M5 Dual E5663 in M Series

unfortunately settings has stopped working on Sony M5 Dual E5663

Pra123- — Tue, 26 Jul 2016 11:02:49 GMT

Whenever I am trying to chnage my lock screen. I am getting error "setting has stopped working" and I am not able to change my screen lock.

I have updated my phone to Android 6.

Please help

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

Christofer — Tue, 26 Jul 2016 11:39:54 GMT

Hi @Pra123-,

Could you try rebooting into safe mode and see if you are able to change this setting then?

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

Pra123- — Tue, 26 Jul 2016 14:36:34 GMT

Thanks It's working Now and I am able to change my lock screen now.

Thanks a lot

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

Christofer — Tue, 26 Jul 2016 14:38:15 GMT

I'm glad to hear that, you're welcome.

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

Smurf2002 — Tue, 16 Aug 2016 08:48:56 GMT

I am also seeing this issue "settings has stopped" when try changing my lock pattern.

I've tried to boot into safe mode, yet the same error message appear when I try changing the lock patter again.

What to shall I do next ?

Thanks

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

Christofer — Tue, 16 Aug 2016 09:35:29 GMT

Hi @Smurf2002, sorry to hear that.

Try clearing data for the Settings app and see if that helps.

You can do this in Settings > Apps > [menu] > Show system > Settings > Storage > Clear storage.

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

Smurf2002 — Wed, 17 Aug 2016 05:30:04 GMT

Still the same even after clearing Settings data. Can't change lock screen pattern in both normal & safe mode.

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

Christofer — Wed, 17 Aug 2016 15:46:57 GMT

In that case I suggest that you make a backup with the help of Xperia Companion, then perform a factory data reset. This can be done in Settings > Backup & reset > Factory data reset.

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

jagadeesh- — Wed, 14 Sep 2016 15:03:41 GMT

i am facing this problem of unfortunately settings has stopped working when wanted to set screen lock

even though i run it in safe mode able to change it but when wanted to change once again its showing the same problem could you please help us providing update for this problem

please fix this issue providing the update

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

Pra123- — Wed, 14 Sep 2016 16:55:53 GMT

only solution is : Visit Service Center and ask them to repair the software. I also did the same because in safe mode i am getting the same issue.

@jagadeesh- wrote:
i am facing this problem of unfortunately settings has stopped working when wanted to set screen lock
even though i run it in safe mode able to change it but when wanted to change once again its showing the same problem could you please help us providing update for this problem
please fix this issue providing the update

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

Christofer — Thu, 15 Sep 2016 10:01:04 GMT

Hi @jagadeesh-,

Would it be possible for you to take a bug report of this? If so then I can forward it for investigation.

To do this:

Go to Settings > About phone > Build number, tap 7 times on the build number.
Go back and select Developer options then turn on "USB debugging".
Select Logger buffer size and change it to "4 M"
Restart your phone, then replicate this.
Go back to Settings > Developer options, select "Take bug report".

When the report is ready you will receive a notification. Tap the notification to share it. I suggest you upload it to Google Drive and then choose to share a public link to the upload and include the link in the PM.

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

jagadeesh- — Thu, 15 Sep 2016 14:37:33 GMT

Hi@Christofer

I have done this by following your suggessions please resolve my issue as soon as possible and fix this bug

Facing same issue again and again even after factory reset of device

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

Christofer — Fri, 16 Sep 2016 14:28:31 GMT

@jagadeesh- Thank you, I have downloaded the bug report and I've also removed the download links from your post. I will forward this for further investigation. I will update this topic as soon as I know more.

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

Christofer — Wed, 21 Sep 2016 14:53:15 GMT

@jagadeesh- When you performed the factory reset of your device, did you do this through the phone's Settings menu or with Xperia Companion? If you did it through Settings, could you also try a software repair using Xperia Companion?

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

jagadeesh- — Thu, 22 Sep 2016 05:53:00 GMT

Hi@Christofer

I have done my factory rest through my phone settings and the problem was not cleared then i have done repair through sony campanion and yet the issue was not resolved.

Atlast i took my phone to sony service center and explained about the problem even they dont have any idea about the problem and said to take backup of my phone and they updated software again saying that update will clear the issues it helped for 5 hrs and again the problem has arised that unfortunately settings has stopped when i want to change my screen lock

please resolve the bug as soon as possible

Thanking you

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

Christofer — Thu, 22 Sep 2016 07:17:41 GMT

@jagadeesh- I'm sorry to hear that the software repair did not help either, thank you for trying though. I will forward this additional feedback as well.

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

Anup007 — Fri, 07 Oct 2016 12:08:01 GMT

My mobile...is also same problem

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

Danodano — Sun, 09 Oct 2016 15:00:20 GMT

Interesting to note that the lock settings work just fine under guest mode account, although trying to change them under "admin" account generates the previously mentioned error in my phone also. SONY, PLEASE WAKE UP AND STOP DISRESPECTING YOUR CUSTOMERS!!!

Re: unfortunately settings has stopped working on Sony M5 Dual E5663

Christofer — Mon, 10 Oct 2016 13:16:00 GMT

Hi,

@Anup007 @Danodano

This is being investigated but I do not have any news to share at this moment, sorry to say. I will do what I can to push this forward and as soon as I have anything new to share I will post it here.

Can't apply password (lock) to the device

720 — Mon, 31 Oct 2016 13:05:25 GMT

When i go to settings>lock screen & security >screen lock, this message will appear 'Unfortunately, Settings has stoped'. Therefore i couldn't set password for the device. Does anybody know a solution to this? I am using build 30.2.B.1.21