topic Re: Xperia m5 Charging Cannot Full Problem in M Series

Xperia m5 Charging Cannot Full Problem

dynex — Thu, 08 Dec 2016 07:03:24 GMT

Dear All,

I just hold my xperia m5 dual since beginning november.

Every time i charge, it can charge quickly but once reach 91% it takes hours to 100% even 2 hours, so totally takes 4-5 hours, i already use original charger either 850 mA or 1500 mA.

I had bring my phone to the service center, but that still happen.

Does anyone have the same issue with me?

Re: Xperia m5 Charging Cannot Full Problem

Jonas — Thu, 08 Dec 2016 08:26:44 GMT

Hi @dynex, I'm sorry to hear about your phone.

When your phone was at an authorized service centre, did they change any parts in phone? If they didn't change any parts could you please try and charge your phone with another original charger? If you can borrow one from a colleague, family member or friend that also have a Xperia phone.

Does this always happen when you charge your phone, that the last 9-10% takes 2 hours?

I'd recommend that you charge your phone while it's rebooted in safe mode to see if you experience the same behaviour.

Let me know how it went!

Re: Xperia m5 Charging Cannot Full Problem

Ajith5 — Thu, 08 Dec 2016 10:36:14 GMT

Mine is completely opposite, the last charge (90 to 100%) is completed within 3 to 10 mins.

Re: Xperia m5 Charging Cannot Full Problem

dynex — Fri, 09 Dec 2016 07:42:41 GMT

They change these parts:

Adhesive WR Back panel

Adhesive WR Speaker Holder

Paenel Deco Top Gold.

This is what written on the receipt.

Yes I buy the original charger also 1,5 A, almost the same with the default charger 850 mA.

Once reach around 90%, charging getting very slow. But sometimes is OK.

If you said I try charge in Boot Mode, once is OK, then what to do? I have always to charge in boot safe mode??

Re: Xperia m5 Charging Cannot Full Problem

Jonas — Fri, 09 Dec 2016 14:41:52 GMT

Hello again!

If you can charge the phone without any troubles from 90% to 100% in safe mode, one of your installed application is the cause of the charging slowing down.

Make sure all your applications are up to date.

Let me know how it works in safe mode!

Re: Xperia m5 Charging Cannot Full Problem

dynex — Sat, 10 Dec 2016 11:41:54 GMT

I already try in safe mode. It is very slow starting 87%, you need almost 3 hours from it just to reach 100%.
But it is able to reach 87% from 0 for 90 minutes.
Is this normal??

Re: Xperia m5 Charging Cannot Full Problem

dynex — Sat, 10 Dec 2016 11:44:10 GMT

I already bring to service center previously, i dont want to bring it again

Re: Xperia m5 Charging Cannot Full Problem

dynex — Sat, 10 Dec 2016 11:46:20 GMT

Even when i power off the phone still same problem happen.
I heard that in Marshmallow it has new feature soft charging, is this feature applied on xperia m5? If yes how to switch it off? Is it because of this?

Re: Xperia m5 Charging Cannot Full Problem

Jonas — Mon, 12 Dec 2016 12:56:19 GMT

Hello again!

I think you are referring to the feature called charging optimization, this feature is not support by the Xperia M5.

Normal charging time for an Xperia M5 from 0 to 100% is 4 hours and 10 minutes.

If you have tried another charger I'm afraid it sounds like it's related to hardware rather than software and the phone will have to be sent to an authorized service centre, so please get in touch with your Local support and they will be able to assist you further.

I understand that it's not fun to send your phone again in such a short time and I am very sorry for the inconvenience.

Re: Xperia m5 Charging Cannot Full Problem

dynex — Wed, 14 Dec 2016 04:47:14 GMT

Now i understand, if you said it take 4 hours, yes i need 4 hours to charge full.

This is too long consider the battery life around 8-10 hours for active usage

Re: Xperia m5 Charging Cannot Full Problem

Jonas — Wed, 14 Dec 2016 11:31:53 GMT

I can forward this as user feedback if you like.

Get back to me if you want me to do that.

Re: Xperia m5 Charging Cannot Full Problem

dynex — Fri, 16 Dec 2016 07:59:02 GMT

yes please feedback on that.

But anyway, I really do not understand today i charge from 0 to 100 takes almost 5 hours!!

What is the problem??

Re: Xperia m5 Charging Cannot Full Problem

Jonas — Fri, 16 Dec 2016 15:24:45 GMT

I'm afraid Xperia M5 does not support quick charging so you will not be able to use a quick charger to charge your faster.

I will forward your feedback!

Have a great weekend!

Re: Xperia m5 Charging Cannot Full Problem

dynex — Thu, 22 Dec 2016 05:10:29 GMT

Oke. Please forward my feedback. To 90% can be done around 2 hours, but from 90 to 100 almost 2 hour as well, so total 4 hours. Just slow on the 90% part

Re: Xperia m5 Charging Cannot Full Problem

Jonas — Thu, 22 Dec 2016 14:43:06 GMT

No problem!

Let me know if there is anything else I can assist you with and merry Christmas!

Re: Xperia m5 Charging Cannot Full Problem

dynex — Wed, 28 Dec 2016 10:38:12 GMT

Actually it is the same, you stuck in 90% for almost 1 hour suddenly goes to 100%

Re: Xperia m5 Charging Cannot Full Problem

Jonas — Mon, 02 Jan 2017 15:49:19 GMT

Hello again!

I'm sorry for the late reply, I have been out of office due to vacation.

If the charging time from 0% to 100% is around 4 hours and 10 minutes when the phone is turned off there is nothing wrong with your phone and i'ts charging in a normal time according to the specification.

If you think there is something wrong with your phone I would recommend getting in contact with your Local support team so they can assist you with having your phone sent in to an authorized service centre.

Re: Xperia m5 Charging Cannot Full Problem

Zain92 — Wed, 15 Mar 2017 00:42:21 GMT

Yeah i have same problem..
And really i don't like my phone for this... I'm sorry man but this very bad.

Re: Xperia m5 Charging Cannot Full Problem

Jonas — Thu, 16 Mar 2017 14:21:22 GMT

Hi @Zain92, I'm sorry to hear about your phone.

Do you experience the same behaviour that the phone doesn't charge to full, or that the last percentages takes longer time?

Have you tried charging the phone while it's turned off or when it's rebooted in safe mode?

If you haven't done that I'd recommend that you start with that and get back to me with how it went!

Re: Xperia m5 Charging Cannot Full Problem

Zain92 — Thu, 16 Mar 2017 15:43:00 GMT

Both of this problems.. My phone never fully charged.. And very slow. It took more than 5 hours to reach 85% 😞
I had tried the safe mode and when the phone turned off.. And nothing good happened