topic Re: SIM1 gets disable - please help in M Series

SIM1 gets disable - please help

Trialbyfire — Tue, 16 Feb 2016 20:52:14 GMT

For several weeks I have been facing a very annoying issue with my M4 dual sim. At least once a day the device looses SIM1 connection, the icon disappears, no way to enable it again unless restarted. This would not be bad enough but if left all incoming calls are redirected to the 2nd SIM and charges occur as I am on roaming with the latter one. Mobile data SIM preference is also automatically changed to the 2nd SIM. I have done factory resets, no success. It drives me crazy, never thought Sony can make such a bad device (not mentioning here the stupid misselection of the SIM you want to use on car Bluetooth system)

Re: SIM1 gets disable - please help

FrontierGate — Tue, 16 Feb 2016 22:42:17 GMT

Just happened suddenly? Did you update firmware or drop your phone to the ground or anything?

Re: SIM1 gets disable - please help

Uliwooly — Tue, 16 Feb 2016 22:45:43 GMT

@Trialbyfire

The problem might be a faulty/old SIM card, what if you get a new SIM card?

Re: SIM1 gets disable - please help

Trialbyfire — Wed, 17 Feb 2016 06:26:58 GMT

There is no pending update, at least I have done all required updates and permanently inquiring for software updates hoping there would be one fix out there. I did not drop the phone down and the SIM are new as I had to move to nano while migrating to M4.

Re: SIM1 gets disable - please help

Uliwooly — Wed, 17 Feb 2016 21:49:07 GMT

@Trialbyfire

You could contact your Local support to get the phone inspected.

Re: SIM1 gets disable - please help

Trialbyfire — Wed, 24 Feb 2016 20:47:26 GMT

Well, I swapped the Sim cards between each other in the slots. It has been 2 days since after having several factory resets and looks promising and stable so far. While the Sim disable issue might be fixed I started facing another one with Wi-Fi connection which cannot be enabled unless the phone is restarted. It is a full of bugs phone, I do not think I will ever buy a Sony smartphone again. Sorry, no time for local support.

Re: SIM1 gets disable - please help

Trialbyfire — Thu, 25 Feb 2016 14:30:14 GMT

It seems SIM1 disable problem is still there, it started again today. Now I know it is not the SIM card but the phone, either the slot or Android bug. Anyway as no one experienced this problem I do not expect any solution coming from this forum but having the phone inspected. One thing is clear Sony is a big disappointmen!

Re: SIM1 gets disable - please help

Uliwooly — Thu, 25 Feb 2016 21:31:51 GMT

@Trialbyfire

Contact your Local support to get it inspected.

Re: SIM1 gets disable - please help

AnandPR — Tue, 01 Mar 2016 11:45:20 GMT

Hi!

I am facing the same problem here on M4 Aqua. SIM1 which has a new nano sim gets disabled automatically and I have to restart the phone to get it working. Today it happened while I was on a call and this is absolutely frustrating. I am not sure if this has to do with another SIM lying in SIM2, which is disabled by default. Since its a roaming SIM (SIM2), I only enable it on need basis.

Any ideas / thoughts what could be done?

Regards,

Anand.

Re: SIM1 gets disable - please help

Trialbyfire — Tue, 01 Mar 2016 15:28:51 GMT

I swapped the Sim cards and it was the same. After being OK for a couple of days, the problem came back. And it did not come alone Wi-Fi and Bluetooth connections were going off. Unless restarting they would not get enable again. Then 2 days ago the phone restarted by itself while playing a video and connected to Wi-Fi. It lasted several minutes to restart. Yesterday ant today was stable. I do not know if it is a hardware or software problem. Try to reset it to factory settings, make sure you remove any call forward settings to avoid any artificial costs with roaming and since Sim 2 is remaining move the one you frequently use in slot 2. Last we should probably make an official complaint to Sony.

Re: SIM1 gets disable - please help

Uliwooly — Wed, 02 Mar 2016 06:33:43 GMT

@Trialbyfire

Contact your Local support

Re: SIM1 gets disable - please help

Trialbyfire — Wed, 02 Mar 2016 20:53:12 GMT

It's been 3 days the phone behaves surprisingly well. No more SIM disable or Wi-Fi missconnection. Maybe the last time restart which took a bit longer than usual after a video play crash had a positive impact. To be monitored. Too good to be true!

Re: SIM1 gets disable - please help

Uliwooly — Wed, 02 Mar 2016 21:09:44 GMT

@Trialbyfire

great news, keep us updated

Re: SIM1 gets disable - please help

Trialbyfire — Mon, 07 Mar 2016 19:54:09 GMT

1 week since the phone behaves amazingly well, no more restart needed and the only time I did it was because of Facebook. I remarked there was no more Android Upgrading start up message. What is frustrating is that I have no clue what was the issue or what good happened meanwhile. To be continued!

Re: SIM1 gets disable - please help

Trialbyfire — Thu, 10 Mar 2016 20:09:49 GMT

The Wi-Fi and Bluetooth connection problems came back since yesterday. No way to enable them unless restarting the phone device. Not related to a recent software update that happened this morning either. Anybody having a clue?

Re: SIM1 gets disable - please help

ijan — Tue, 05 Apr 2016 04:45:04 GMT

Same problem here, but with single sim m4. Both me and my wife on two separate m4's have it!

We both have to reset on daily basis because of freezing sim and WiFi. The WiFi icon adds an exclamation mark, and the 3g reception bars turns into an empty triangle.

Turning plane mode on and off doesn't help. Changing to GSM or 3g doesn't help, the phone then even says to turn off airplane mode, which isnt activated at all.

Only a restart fixes the problem.

Very annoying..

Re: SIM1 gets disable - please help

dominique_r — Fri, 08 Apr 2016 11:55:21 GMT

Hi,

same situation for me. sometimes the sim vanishes once a week but since yesterday, it often happens after 10mn of uptime.

I don't understant if it is a hardware of software problem and cannot reproduce it...

But it's very very annoyoing !!!

Re: SIM1 gets disable - please help

Trialbyfire — Fri, 08 Apr 2016 14:01:58 GMT

Hi guys, I think it is a hardware problem, in my case it migrated to Wi-Fi and Bluetooth which were not possible to re-enable them unless restarted. Then the situation got worse when a the phone was not rebooting until the battery was almost drained. When enabling Wi-Fi again in the next sequence phone was restarting all over again. Sent a note to Sony to use an international guarantee, no reply, so I need to wait until I get back to my home country to send it for repair. Meanwhile I bought a Lumia 950 and all my frustrations and disappointments disappeared. Never buy a Sony smartphone again!

Re: SIM1 gets disable - please help

Raffy63 — Tue, 18 Apr 2017 16:34:48 GMT

I have the same issue with an M5 dual. SIM1 disappear (always SIM1 even if I swap the two nano sim).

Sometime a reboot is not enough, I have to remove the SIMs and put them again

I have the last version (Android 6.1, build 30.3.B.1.21)

Please help!

Re: SIM1 gets disable - please help

Trialbyfire — Tue, 18 Apr 2017 18:07:22 GMT

It's a phone full of bugs, I moved away from Xperia, Sony never replied nor apologized. I did not even bother to send it back to Service shop. I am a Sony fan but never buy a Sony smartphone again.