topic Re: M4 Aqua won't start in M Series

M4 Aqua won't start

joroace1 — Sun, 16 Aug 2015 12:49:42 GMT

Got the phone just 10 days ago and I'm already facing a major problem with it. After shooting a 10 minutes long video I got a message the internal memory is full and the camera stopped recording. Everything was good except the phone working a little bit slower so I decided to restart it. And that killed it. The phone starts, displays the Sony logo, then the Android one, then a blue loading screen appears and that's all - it hungs every time I do it. I still don't have very important data stored in the internal memory so decided to do a hard reset. For my surprise the phone won't boot the recovery mode neither. This is the first phone I've ever seen that is unable to load the recovery mode. Anyway, let's assume I don't press the right key combination so please let me know if you are a 100% sure which keys should be pressed. Thanks!

Re: M4 Aqua won't start

Thommo — Sun, 16 Aug 2015 13:30:20 GMT

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

If that fails then I'm sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

Re: M4 Aqua won't start

joroace1 — Sun, 16 Aug 2015 17:15:08 GMT

Thanks, that worked!

When I downloaded the software and started it, the process was going very slowly and I thought it was going to take ages to complete. Anyway, 30 minutes later the phone was working again. I hope I won't have to go through this every time something goes wrong.

Thanks for your help, your solotuion saved me!

Re: M4 Aqua won't start

atscrase — Wed, 14 Oct 2015 18:51:14 GMT

I have the same problem but use the MAC bridge software. how do I do this with that software please? When I turn on the phone it hangs at the blue screen. If I try to link the phone to the software it does not recognise that the phone is there. Any ideas please?

Re: M4 Aqua won't start

Sylar1718 — Thu, 15 Oct 2015 23:41:11 GMT

Hi! i have the same problem, my m4 aqua starts and it appears a black screen and nothing work, when i try with pc companion it doesnt find any memory syste on the phone, any advice? thanks!

Re: M4 Aqua won't start

Fredrik_L — Thu, 22 Oct 2015 11:46:10 GMT

Hi atscrase!

Sorry to hear you have a problem with your phone.

Can you please send me you error logs so I can forward them to the development team.

Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Xperia" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM a shared dropbox link to me.

Best regards

Fredrik

Re: M4 Aqua won't start

Fredrik_L — Thu, 22 Oct 2015 11:49:31 GMT

Hi Sylar1718!

As I wrote to atscrase I need the error logs so I can send them to the development team.

Sorry for the inconvenience with you phone.

Best regards

Fredrik

Re: M4 Aqua won't start

fflush — Fri, 27 Nov 2015 19:50:41 GMT

Hi Fredrik_L

I had the same problem as Sylar1718 one month ago, appears a black screen and apparently nothing works. After I investigate and I see that the Xperia Theft Protection was enabled but the buttons of "Autenticate", "Activate Wi-fi" and "Emergency call" are not displayed. I made a system repair using PC Companion, after that, the buttons are displayed perfectly and me I authenticate.

Now happens again! There is a way that the buttons are displayed? I dont want to lose my information (again).

Thanks!

Re: M4 Aqua won't start

Tvaism — Sun, 24 Apr 2016 05:01:49 GMT

Im trying to connect my phone to pc companion but everytime it get's the blue screen and it doesn't work, how do i get it connected?

Re: M4 Aqua won't start

itsbricked — Wed, 27 Apr 2016 20:41:49 GMT

Hi, i did all this but got to the stage where you power on the device after reinstaling the software and it wont poweron, the led flashed red and at one piont i managed to make the sony logo apear but thats it. Does that mean it bricked or is there something im missing?

EDIT: i tried pluging it back in and haypresto, it powered back on, i got the charging screen showinf full power, i then turned it on and at the moment of writing it has reached the wavey screen.

Re: M4 Aqua won't start

itsbricked — Wed, 27 Apr 2016 20:46:38 GMT

in my case if i held the volume up button and the power button up it would restart and then after a VERY LONG wait it eventual reached the android os.

Xperia M4 Aqua

Tvaism — Thu, 28 Apr 2016 19:44:57 GMT

Hi. I have had my M4 aqua for half a year, not long ago it started to turn off, even if it had full power. A week ago it turned off all the time and the Wi-Fi stopped working. And when it shut and i tried to turn it on, it wouldn't. I went to the Xperia logo and it went like that till the battery ran out. Now i tried to turn it on again later and now a blue screen comes up. I read that i should connect it to Pc Companion but i can't run on my phone to connect it and reset it. What to do??

Spoiler

Re: Xperia M4 Aqua

Uliwooly — Thu, 28 Apr 2016 20:07:46 GMT

@Tvaism

Did you checked the suggestions on your previous post?

http://talk.sonymobile.com/t5/Xperia-M4-Aqua/M4-Aqua-won-t-start/td-p/1025996/page/2

Re: M4 Aqua won't start

Ans2 — Wed, 13 Jul 2016 06:12:42 GMT

Hi. Yesterday my M4 Aqua vinbrated as if i got a mesaagge and just shut down. It won't start when i push the start button or the power up button. When i put it on charge it first displayed no light. Later on it displayed the red charging light so i went to sleep. This morning, there is no light and the phone still does not want to start. What should i do? Do you think that it could be the battery that got too warm as we are on the beach every day?

Re: M4 Aqua won't start

ConstantFixerof — Thu, 08 Sep 2016 07:17:37 GMT

Ok, so i have an M4 aqua as well as a host of other sony phones. I restarted my M4 when it was running slowly.My M4 Aqua then began so loop on a restart cycle, as well as displaying a few alarming colour changed in the led indicator for battery level. I eventually (after trying 1000 different fixes) tried to cool my phone down as a last resort. I placed my phone in the fridge for 15 minutes. It started then after i took it out of the fridge it started looping again. So i placed it back in, turned of the wi-fi, turned down the screen brightness, removed the sim, removed the SD card and turned of mobile data and bluetooth inorder to slow down the rater the processor would heat up. After i did that i filled a plastic bag with ice and water and tied it very tightly . I placed my phone on this bag, plugged it into the computer and the phone was cool enough that i was able to perform a system save on the phones data onto my pc. I doubt the phone will be ok, but at the very least i was able to record and transfer all the applicable data from one phone to the other and save important information. Hope this helps

Re: M4 Aqua won't start

hahaha47328929 — Sat, 10 Sep 2016 12:57:29 GMT

You have to download xperia companion not sony bridge

Re: M4 Aqua won't start

giovanni2 — Mon, 12 Sep 2016 20:00:15 GMT

hi my xperia aqua was working perfectly until one day while playing Pokemon Go my phone went to a blue screen and turned off. I turned it back on again and the same thing happened this time an annoying noise came with it. So I left it alone and the next day turned it on and it worked but while on youtube the same thing happened again. Afterwards everything I tryed did't work. Please help!!!!

Re: M4 Aqua won't start

BLUESCREENERROR — Mon, 31 Oct 2016 03:52:42 GMT

Hi all,

I am using sony m4 aqua , now i facing the main issues

1) Phone start up blue screen error.

2) Ram show only 883MB error.

my phone warrenty 1 year complete,last 6.0 Marshmallow update complete ,i facing this issues.

Now 2 types main troubleshooting complete, but no improve my prhone.

1)full hardware reset but phone not re-solved problem.

2)i am using sony flashtool 6.0 Marshmallow os ,full re-installed but no slove my issues.

Now iam 3 main troubleshooting ready process.

1)6.0 Marshmallow downgrade to lollipop.

This troubleshooting sucessfull or not i don't know, plz help any one this process write or not......?????

Re: M4 Aqua won't start

TanyaVelychko — Mon, 31 Oct 2016 13:56:35 GMT

Hi. I have a similar problem here. My phone worked just fine and now it won't turn on. The red light also appeared. I've tried to restart with power button + volume up, forced restart with the "off" button next to memory card slot. I charged the phone almost 1 hour. My PC does't detect it, so I can't use Software repair. I understand this is not good at all. But maybe there's something else I could do?

Re: M4 Aqua won't start

JackoSmyth — Sat, 25 Feb 2017 13:59:57 GMT

How long was the wait?

Spoiler

Ive waited for 3 hours and it didn't start