topic Re: M4 Aqua stuttering/lag issues in M Series

M4 Aqua stuttering/lag issues

Ivan1212 — Wed, 12 Aug 2015 12:51:15 GMT

Hello there!I bought this phone yesterday and when I updated it then started stuttering issues and sometimes unresponsive apps. I noticed that after the update my only game on the phone which is Subway Surf started stuttering and lagging almost the whole time.So my question is how do I fix these issues. I've tried downloading Sony pc companion on my pc but when I download it pops error and cant open it tried Internet Explorer browser but it happened the same what should I do please help!

Re: M4 Aqua stuttering/lag issues

Thommo — Wed, 12 Aug 2015 12:57:37 GMT

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Xperia M4 Aqua Dual Stuttering ,Lag issue

Calvim_NRY — Sat, 12 Sep 2015 04:38:40 GMT

Hi,I bought my M4 Aqua Dual since 4 days,and when I updated it then started stuttering issues and sometimes unresponsive apps(when playing game like clash of clan ,scroliing Facebook,Instagram )but when browsing google chrome dont have any issue.

I've tried using Sony PC COMAPNION to rapair and reset ,but still same,its really dissapointed . SONY pls tell me how can i fix it ! Million thanks!!

Re: M4 Aqua stuttering/lag issues

cp9 — Thu, 01 Oct 2015 14:16:24 GMT

Bought M4 Aqua, and it lags in most games and sometimes even in other apps. Cant tell if the issues started after the update or not, since ive updated it instantly. I've tried repair using PC Companion, reseting to default settings 4 times,made sure i was having enought ram, and its around 1 GB of free ram, most of the time, made sure i'm having enough space on the device, pluging and unpluging MicroSD card (i've heard it helps on some phones), but nothing helped. I really hope there is something i can do about this issue.

[Sony Xperia M4 Aqua] Incredible laggy phone...

THT2 — Mon, 05 Oct 2015 15:55:23 GMT

So i got the phone few months ago and i though it was laggy with the first firmware, but the newer the updates were the phone was getting laggier and laggier AF. Even subway surf can't be played properly, it seems that at some point the fps is perfect stable 60fps and then it starts lagging, stutering and its simply unplayable. Games like real boxing get lower graphics than phones like z1 compact for example... The phone is even slower than E4G which is 2 times cheaper! Sony SHOULD provide us better firmware with better perfomance for this phone, because currently its one of the most useless phones on the market, SHAME really.

Re: [Sony Xperia M4 Aqua] Incredible laggy phone...

xavinux — Mon, 05 Oct 2015 16:09:06 GMT

Hi @THT2

Can you please post the software build number of your device? To find your device’s current software version got to Settings -> About phone -> Build number / version. Keep us updated.

Re: [Sony Xperia M4 Aqua] Incredible laggy phone...

Uliwooly — Mon, 05 Oct 2015 16:50:08 GMT

@THT2

Just to be certain, it only lags while playing games?

Re: [Sony Xperia M4 Aqua] Incredible laggy phone...

THT2 — Sat, 10 Oct 2015 02:53:41 GMT

i forgot to mention, i pretty much tried everything... factory resets, using the pc companion as well, i've tested another M4 aqua just to be sure, they're all laggy lol.
@uliwooly i can feel some lag in the animations, but im unsure on that one, but im 110% certain on the games, i can make a video if you wish.

build number:
26.1.A.2.147

Re: M4 Aqua stuttering/lag issues

Michal120 — Sun, 11 Oct 2015 08:09:45 GMT

I have the same problem.The phone lags even form simple applications such as Angry birds 2. I tried to fix it it with the help of the program from the sony but it did not help.Should i give the fon for warranty?

PS. Sorry for my english I come from Polish

Re: M4 Aqua stuttering/lag issues

THT2 — Fri, 23 Oct 2015 01:06:14 GMT

Perfomance has improved a bit in the latest update(.167) however it is still laggy in gaming. Also it took me 3 hours to charge the device to 60%(via usb cable)... camera takes A LOT OF time to focus close-up(macro) shots. Theres still many issues with the phone.

Re: M4 Aqua stuttering/lag issues

angry-sonyer — Tue, 23 Feb 2016 19:17:29 GMT

Well... it's February 2016
Bought my phone two weeks ago and i'm terribly disappointed. The in-game (heavy app) stuttering compares to my experience with the Sony Ericsson Live with Walkman, but with that phone that is to be expected it only had a 1ghz processor.
I think this is just poor optimization in the software and i can't believe they haven't really fixed it yet.

The only suggestions to fix the performance that i've found are by rooting your phone and moding it. Which is crazy to think that that's the only way to really do it

so my question is does anyone know what the supposed new update to Android Marshmallow will bring? in terms of performance
or better yet has anyone got any answers from sony concerning this problem? (meaning are they looking in to fixing it or are they just gonna leave it unsolved)

My phone:
Sony xperia M4 aqua
Model: E2303
Build: 26.1.A.2.167
Android: 5.0 Lolipop

Re: M4 Aqua stuttering/lag issues

Claudiu1 — Sat, 10 Dec 2016 14:17:26 GMT

I have the same problem. My phone is lagging even when I am typing. I cant believe that. I had a Sony Xperia m2 and the gaming was acceptable and superior in performance. They have to solve this problem because I thought and I still think that Sony is an awesome brand. If they will not solve this problem I will never buy an another product from they.

Re: M4 Aqua stuttering/lag issues

martinmer — Sun, 18 Dec 2016 17:07:25 GMT

I experienced similar problems with my Xperia M4 Aqua, which appear to have started after the last update. Namely:

High latency between a screen press and acknowledgement (for all activity from unlock and through all applications; e.g. approx two secs for keyboard to be displyed when tapping a data entry field).
Applications opening slowly (e.g. approx 5 seconds to open email app to ready state, approx 6 secs to open google browser).
Camera takes 27 seconds, from select, to display image from lens.
Reduced Wifi Signal strength.

The Xperia Companion App advises "Your device is up to date"

I have used Xperia Companion to Perform a "Software repair", but the same problems are exhibited after the lengthy "repair" process advises it has completed successfully.

Phone details:

Model: E2303
Android version: 6.0.1 (Marshmallow)
Build Number: 26.3.A.1.33
1.3 GB free of 4.0GB

Are similar problems occurring for all M4 Aqua users, who have taken this update?

If yes - Do Sony have any advice on work in the pipeline to resolve it?
If no - Any tips on what else I might try to get the phone back into a reasonable operational state?

Re: M4 Aqua stuttering/lag issues

Shen02 — Sun, 18 Dec 2016 17:16:00 GMT

@MartinM

Try factory reset after update but before your reset please clear or delete cache data from storage.

Re: M4 Aqua stuttering/lag issues

Shen02 — Mon, 19 Dec 2016 08:23:33 GMT

@Hu581

You can make SD card as internal storage by enabling adoptable storage manually.
Next time you will not running out of storage space.

Re: M4 Aqua stuttering/lag issues

martinmer — Mon, 19 Dec 2016 13:50:48 GMT

Thanks for your rapid response.

Following your advice I have tried:

1. Clear or delete cache data from storage.
Settings -> Storage -> Cache, "Clear cached data?" -> Choose "OK"
(cache storage now states 1.67 MB)

2. Factory reset.
Settings -> Backup & Reset -> Factory data reset -> Choose "OK", enter PIN, press "Erase Everything",

phone enters "Power Off", then restarts, after approx 6 minutes, welcome screen is displayed;
Already notice lag (approx 3 seconds) to pop-up keyboard for entering network password.
Skipped restore backup step. Allowed pre-installed apps to refresh / update, having disabled any that are surpluss to my requirements.

Shut down phone and restarted.

* Internal Storage now reports 4.76 GB used of 8.00 GB

Unfortunately the phone, whilst performance slightly better , is still very sluggish:

* Open Camera (rear camera image diaplyed) - approx 22 secs.

* Open Google Chrome browser (with full wifi signal) - approx 9 secs.

* Show keyboard in Google Chrome browser (when clicking on the search field) - approx 6 secs.

Can you advise what sort of performance you get from your M4 Aqua, for these actions?

Is there something I have missed in the process you advised?

Re: M4 Aqua stuttering/lag issues

Shen02 — Thu, 22 Dec 2016 11:05:47 GMT

@MartinM

After update firmware or Android os the user must do factory reset.

Try safe mode
power button > hold power off > reboot to safe mode

Re: M4 Aqua stuttering/lag issues

martinmer — Thu, 22 Dec 2016 17:31:54 GMT

The phone had the following settings prior to doing the reset:
Android version: 6.0.1 (Marshmallow)
Build Number: 26.3.A.1.33

Xperia Companion reports "Phone is Up to date".

I have performed a factory reset, as per point 2 (in my prior post).
Device does NOT revert to an earlier software version of Android (as expected).

I rebooted in SAFE mode and tried out a few actions:
* Open Camera (rear camera image diaplyed) - approx 6 secs.
* Open Google Chrome browser (with full wifi signal) - approx 3 secs.
* Show keyboard in Google Chrome browser (when clicking on the search field) - approx 1 sec.

So in SAFE mode performance seems reasonable.
The only apps disabled are the "Sony Clock" and the "Google app".
I'm guessing its not the clock so I disabled the "Google app" and restarted the phone in standard mode.

Sorted - Disabling "Google App" has provided reasonable performance for other apps.
Thanks for your assistance.

Re: M4 Aqua stuttering/lag issues

Shen02 — Fri, 23 Dec 2016 08:56:09 GMT

that's look Marshmallow have bug so we hope Sony will make new firmware update to fix Marshmallow problem.

Re: M4 Aqua stuttering/lag issues

the_geek1 — Wed, 17 Oct 2018 19:36:15 GMT

I have tried google camera application(V 2.7.010).Only HDR mode doesn't work on M4 aqua, but there will be no shutter lag. Photos and video are good. You can download this apk from apkmirror.com and just search 'Google Camera 2.7.010'.

It's not hardware issue, it's only because of sony's bad software.