https://community.sony.com.mk/t5/l-series/remove-screenlock-when-my-phone-is-dead/m-p/3620960#M6193 <P>Dead ? Elaborate</P> Wed, 05 Sep 2018 06:21:18 GMT Uliwooly 2018-09-05T06:21:18Z https://community.sony.com.mk/t5/l-series/remove-screenlock-when-my-phone-is-dead/m-p/3620959#M6192 <P>I am.returning.my.phone and have been asked to remove the screenlock but my phone is dead&nbsp;</P> Wed, 05 Sep 2018 04:20:02 GMT https://community.sony.com.mk/t5/l-series/remove-screenlock-when-my-phone-is-dead/m-p/3620959#M6192 Corsaboy 2018-09-05T04:20:02Z https://community.sony.com.mk/t5/l-series/remove-screenlock-when-my-phone-is-dead/m-p/3620960#M6193 <P>Dead ? Elaborate</P> Wed, 05 Sep 2018 06:21:18 GMT https://community.sony.com.mk/t5/l-series/remove-screenlock-when-my-phone-is-dead/m-p/3620960#M6193 Uliwooly 2018-09-05T06:21:18Z https://community.sony.com.mk/t5/l-series/remove-screenlock-when-my-phone-is-dead/m-p/3620961#M6194 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1186817">@Corsaboy</A>, welcome to our forum!<BR /><BR />Have you tried charging the device for 3-4 hours? If it does not indicate that it's charging, you can try and hold the power button and volume up button pressed for 10 seconds.<BR /><BR />If you are not able to power it on in any way, you could try and perform a <A href="https://community.sony.co.uk/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057" target="_self">software repair using Xperia Companion</A>. This will delete all data stored on the device, including the screen lock. Keep in mind that if you had a Google account added to the device, you'll need to use these credentials&nbsp;to log back into the device after the reset.<BR /><BR />Keep us posted!</P> Wed, 05 Sep 2018 13:59:58 GMT https://community.sony.com.mk/t5/l-series/remove-screenlock-when-my-phone-is-dead/m-p/3620961#M6194 Jonas 2018-09-05T13:59:58Z