https://community.sony.com.mk/t5/e-series/how-to-unblock-the-xperia-e5-software/m-p/3586774#M3783 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1109060">@Cecilia-31</A>, welcome to our forum!<BR /><BR />Your question has been translated to English as this is an English only forum.<BR /><BR />I'm not quite sure that I understand exactly what you are asking, could you please elaborate a bit?<BR /><BR />If you can't unlock the device or boot the device up, try and perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>.<BR /><BR />This will delete all data stored on the internal storage of the device and If you can't unlock it or start it, you will not be able to create a backup.<BR /><BR />I hope that helps and I'm sorry if I misunderstood your question!</P> Fri, 05 Jan 2018 09:25:54 GMT Jonas 2018-01-05T09:25:54Z https://community.sony.com.mk/t5/e-series/how-to-unblock-the-xperia-e5-software/m-p/3586773#M3782 <P>How to unblock the Xperia E5 software</P><P><EM>GT</EM></P> Sun, 31 Dec 2017 17:12:46 GMT https://community.sony.com.mk/t5/e-series/how-to-unblock-the-xperia-e5-software/m-p/3586773#M3782 Cecilia-31 2017-12-31T17:12:46Z https://community.sony.com.mk/t5/e-series/how-to-unblock-the-xperia-e5-software/m-p/3586774#M3783 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1109060">@Cecilia-31</A>, welcome to our forum!<BR /><BR />Your question has been translated to English as this is an English only forum.<BR /><BR />I'm not quite sure that I understand exactly what you are asking, could you please elaborate a bit?<BR /><BR />If you can't unlock the device or boot the device up, try and perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>.<BR /><BR />This will delete all data stored on the internal storage of the device and If you can't unlock it or start it, you will not be able to create a backup.<BR /><BR />I hope that helps and I'm sorry if I misunderstood your question!</P> Fri, 05 Jan 2018 09:25:54 GMT https://community.sony.com.mk/t5/e-series/how-to-unblock-the-xperia-e5-software/m-p/3586774#M3783 Jonas 2018-01-05T09:25:54Z