topic Re: there is no items in your collection -album. and Walkman in E Series

there is no items in your collection -album. and Walkman

jkhichar — Sat, 17 Jan 2015 10:56:27 GMT

an error message is coming when opening album as there are no items in your collection. I have formated my phone twice and even repaired it. but still this problem is coming. I can see files of sd card in file commander but can not see any of the item stored in sd card while connect my phone to laptop using USB. my Walkman is also not showing any song. cleared catch from my apps, tried force stop and also deleted nomadia file. but still the problem is coming. please help

Re: there is no items in your collection -album. and Walkman

Thommo — Sat, 17 Jan 2015 11:46:11 GMT

Are the images you see on the sd card just the thumbnail images left behind and the same for audio files?

Re: there is no items in your collection -album. and Walkman

jkhichar — Sat, 17 Jan 2015 12:45:00 GMT

No.
Album is not showing nythng except an error message. I can open images by opening them from file commander. I can also play songs by clicking on a music file from sd card but Walkman shows 'no music'. I can play videos from MX Player without any problem.

Re: there is no items in your collection -album. and Walkman

_alexdon_ — Sat, 17 Jan 2015 12:57:47 GMT

Settings-apps-all-media storage,force stop and clear data.Restart.Tell the result.

Re: there is no items in your collection -album. and Walkman

jkhichar — Sat, 17 Jan 2015 13:25:15 GMT

Negative

Re: there is no items in your collection -album. and Walkman

_alexdon_ — Sat, 17 Jan 2015 13:33:49 GMT

Can you check if the same occurs in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

I suspect something blocking the media scan.

Re: there is no items in your collection -album. and Walkman

jkhichar — Sat, 17 Jan 2015 13:49:43 GMT

I have done this also. Result was negative

Re: there is no items in your collection -album. and Walkman

_alexdon_ — Sat, 17 Jan 2015 13:51:10 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: there is no items in your collection -album. and Walkman

jkhichar — Sat, 17 Jan 2015 14:03:42 GMT

I have done system repair in the morning. The problem is still occuring. Plz help

Re: there is no items in your collection -album. and Walkman

_alexdon_ — Sat, 17 Jan 2015 14:15:39 GMT

I think this is related to your microSD card. Can you try another?

Re: there is no items in your collection -album. and Walkman

jkhichar — Sat, 17 Jan 2015 14:54:55 GMT

When I installed another sd card then I was only able to use Walkman. Albus was not working

Re: there is no items in your collection -album. and Walkman

_alexdon_ — Sat, 17 Jan 2015 14:56:26 GMT

What class is the microSD?

Re: there is no items in your collection -album. and Walkman

jkhichar — Sat, 17 Jan 2015 15:06:47 GMT

Class4

Re: there is no items in your collection -album. and Walkman

_alexdon_ — Sat, 17 Jan 2015 15:09:57 GMT

Try with at least class 6 card.

Re: there is no items in your collection -album. and Walkman

jkhichar — Sat, 17 Jan 2015 15:12:12 GMT

The same card was working earlier. These all problems are coming after resat

Re: there is no items in your collection -album. and Walkman

_alexdon_ — Sat, 17 Jan 2015 15:16:47 GMT

In this case,try to reformat the card in FAT32.

Re: there is no items in your collection -album. and Walkman

jkhichar — Sun, 18 Jan 2015 15:21:31 GMT

Thanks

Re: there is no items in your collection -album. and Walkman

_alexdon_ — Sun, 18 Jan 2015 15:38:31 GMT

Keep us updated.

Re: there is no items in your collection -album. and Walkman

vennela — Mon, 09 Nov 2015 04:55:37 GMT

thanks for the support. it worked

@alexdon wrote:
Settings-apps-all-media storage,force stop and clear data.Restart.Tell the result.

Re: there is no items in your collection -album. and Walkman

JMZ — Tue, 16 Feb 2016 19:00:36 GMT

From a couple days ago I have had the same kind of problem with my Z5's Album app, where all my images and photos are not detected. When I receive an image from Whatsapp it also marks "THIS FILE DOESN´T EXIST ON YOUR SD" (the option for this app is set to AUTO SAVE IMAGES). When I use the Camera, it takes the picture but, when you try to see it, a "FAILED OPERATION" message is shown and the photo "disappears". However, if you browse in any other Gallery app (such as Piktures) or if you use a File Manager (File Commander/ES File Manager), ALL IMAGES ARE THERE in their respective folders!!!

I browsed the Play Store comments for the Album UPDATE and it seems I'm not the only one with this problem. The first time this happened I performed a full factory reset and there was no further problem, but last night I made exactly the same and it didn´t work out.

It just happened for the images, music is OK and my SD card is Class10. I´ve also tried thee Software Repair with PC Companion and just worked for a while. I also took the "Settings-apps-all-media storage,force stop and clear data.Restart" option and didn´t work out. Now it´s all down again =(

UPDATE:

In Safe Mode there was no problem. So What can I do to fix it in normal mode???