topic Re: Xperia C4 Won't Charge when turned On in C Series

Xperia C4 Won't Charge when turned On

Cahya2 — Tue, 22 Aug 2017 02:27:07 GMT

Guys I have problem with my phone it can't charge when the phone on and it makes my phone is not detected when I connect to PC / laptop anyone help me

Re: Xperia C4 Won't Charge when turned On

Uliwooly — Tue, 22 Aug 2017 02:34:25 GMT

@Cahya2

could you try a different a cable and/or wall charger?

Re: Xperia C4 Won't Charge when turned On

Cahya2 — Tue, 22 Aug 2017 02:36:34 GMT

I am using original Sony charger, and when I used another charger it same I can't charge my phone when on

Re: Xperia C4 Won't Charge when turned On

Uliwooly — Tue, 22 Aug 2017 02:37:31 GMT

@Cahya2

in that case, you will have to contact your Local support to get your device inspected/repaired.

Re: Xperia C4 Won't Charge when turned On

Cahya2 — Tue, 22 Aug 2017 02:43:26 GMT

Do you have another advice? It's not helpful please

Re: Xperia C4 Won't Charge when turned On

Uliwooly — Tue, 22 Aug 2017 04:02:31 GMT

@Cahya2

you could repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Xperia C4 Won't Charge when turned On

Cahya2 — Tue, 22 Aug 2017 08:09:36 GMT

Do you think it's software problem or hardware problem?

Re: Xperia C4 Won't Charge when turned On

Qatrium — Tue, 22 Aug 2017 08:26:23 GMT

@Cahya2

As @uliwooly suggested, perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup. If the problem is not cleared by this, then it's most probably a hardware issue.

Follow the steps given in blue links, and keep us updated.