topic Touch not working in C Series

Touch not working

Chintu1 — Tue, 20 Jun 2017 04:13:26 GMT

My. Touch isn't. Working properly

Re: Touch

Chintu1 — Tue, 20 Jun 2017 04:14:22 GMT

It is automatically pressing

Re: Touch

Qatrium — Tue, 20 Jun 2017 04:15:47 GMT

@Chintu1

Would you give us more information about your phone model and android version?

Re: Touch

Chintu1 — Tue, 20 Jun 2017 07:09:16 GMT

Xperia C5 ultra dual

Re: Touch not working

Emil — Tue, 20 Jun 2017 07:10:57 GMT

Hi @Chintu1,

I'm sorry to hear this. As @Quester said, to be able to assist you we would need some more information, like what model Xperia and Android version are you using? You can see this under: Settings > About phone > Model number/Android -version.

Also if you could elaborate about your touch not functioning properly, for how long has it been like this, are there any cracks in your display?

If you get back to us with some more information the community will do it's best to assist you.

Re: Touch

Emil — Tue, 20 Jun 2017 07:28:20 GMT

Thanks for the information @Chintu1.

I recommend that you test you touch in diagnostics, to do so, go to: Settings > About phone > Diagnostics > Test > Touchscreen. How does the touch work here?

I also recommend that you try to reboot your device to safe mode to see if this behavior is caused by one of you downloaded apps as these will be temporarily disabled in this mode

You can also try an temporarily remove any screen protector you may have on your device to rule out that it may be the cause of this behavior.

Let us know how it goes.

Re: Touch not working

Thu, 06 Jul 2017 20:58:39 GMT

@Chintu1 wrote:
My. Touch isn't. Working properly

Read here