https://community.sony.com.mk/t5/c-series/black-screen-but-the-top-bar-and-back-buttons-are-visble/m-p/3537816#M6045 <P>Hi <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1024960">@Alexene</A> and welcome to the community.</P><P>I'm sorry to hear this. I recommend that you temporarily remove any SD and SIM card from your device to see if they may be the cause of this behavior.</P><P>I would also recommend that you reboot your device to <A href="https://community.sony.co.uk/t5/c-sonymobile/safe+mode/pd-p/safe_mode" class="lia-product-mention" data-product="187-1">safe mode</A> to see if this behavior is caused by one of your downloaded apps as these will be temporarily disabled in this mode.</P><P>If you are still experiencing the same behavior I'd recommend that you perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A> to rule out that anything software related is causing this behavior.</P><P>Let me know how it goes.</P> Tue, 20 Jun 2017 09:22:53 GMT Emil 2017-06-20T09:22:53Z https://community.sony.com.mk/t5/c-series/black-screen-but-the-top-bar-and-back-buttons-are-visble/m-p/3537815#M6044 <P>Hi I've been experiencing this for almost 2 days already I've tried to reset, format same thing that I did with my memory card. I also noticed &nbsp;it took time to open pressing the power button won't work sometimes.&nbsp;</P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Screenshot_2017-06-16-08-49-24.png" style="width: 562px;"><IMG src="https://community.sony.co.uk/legacyfs/online/38262i082B9022F9CB8974/image-size/large?v=1.0&amp;px=999" title="Screenshot_2017-06-16-08-49-24.png" alt="Screenshot_2017-06-16-08-49-24.png" /></SPAN></P> Fri, 16 Jun 2017 01:21:41 GMT https://community.sony.com.mk/t5/c-series/black-screen-but-the-top-bar-and-back-buttons-are-visble/m-p/3537815#M6044 Alexene 2017-06-16T01:21:41Z https://community.sony.com.mk/t5/c-series/black-screen-but-the-top-bar-and-back-buttons-are-visble/m-p/3537816#M6045 <P>Hi <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1024960">@Alexene</A> and welcome to the community.</P><P>I'm sorry to hear this. I recommend that you temporarily remove any SD and SIM card from your device to see if they may be the cause of this behavior.</P><P>I would also recommend that you reboot your device to <A href="https://community.sony.co.uk/t5/c-sonymobile/safe+mode/pd-p/safe_mode" class="lia-product-mention" data-product="187-1">safe mode</A> to see if this behavior is caused by one of your downloaded apps as these will be temporarily disabled in this mode.</P><P>If you are still experiencing the same behavior I'd recommend that you perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A> to rule out that anything software related is causing this behavior.</P><P>Let me know how it goes.</P> Tue, 20 Jun 2017 09:22:53 GMT https://community.sony.com.mk/t5/c-series/black-screen-but-the-top-bar-and-back-buttons-are-visble/m-p/3537816#M6045 Emil 2017-06-20T09:22:53Z