topic Re: SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON. in C Series

SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON.

shahzar2012 — Tue, 12 Jul 2016 16:06:03 GMT

Hi, I am having a problem since couple of days. My sony xperia C5 ultra dual is not charging when cell is ON. When i turned cell fone OFF and plug in the charger its showing charging. I have reset my cell fone and try charging in safe mode also but in vain. is there any solution?

Waiting for your reply.

Thanks.

Re: SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON.

Uliwooly — Tue, 12 Jul 2016 16:19:02 GMT

@shahzar2012

Are you using Sony's wall charger and cable?

Re: SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON.

shahzar2012 — Tue, 12 Jul 2016 16:30:11 GMT

yes, i am using orignal sony charger with cable

Re: SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON.

Uliwooly — Tue, 12 Jul 2016 16:42:56 GMT

@shahzar2012

could you try different wall sockets? are you using the phone while charging?

Re: SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON.

shahzar2012 — Tue, 12 Jul 2016 16:44:48 GMT

yes i did it and change various wall socket and even when i plugin with laptop its not showing and i dont use fone while charging

Re: SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON.

Uliwooly — Tue, 12 Jul 2016 16:50:12 GMT

@shahzar2012

Could you test it in safe mode

I wonder if you have it set up to auto-back up apps and settings and/or auto update apps and/or auto backup photos/videos while charging.

Re: SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON.

shahzar2012 — Tue, 12 Jul 2016 17:33:32 GMT

i did it and fone is running in safe mode but problem still exist and fone not charging even not showing on laptop.

Re: SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON.

Uliwooly — Tue, 12 Jul 2016 17:53:46 GMT

@shahzar2012

Try a different cable

Re: SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON.

shahzar2012 — Tue, 12 Jul 2016 17:58:39 GMT

Yes i tried with diffrent cable but problem still there

Re: SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON.

Uliwooly — Tue, 12 Jul 2016 18:08:18 GMT

@shahzar2012

Repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON.

shahzar2012 — Tue, 12 Jul 2016 19:03:20 GMT

yes i tried but software itself not detecting the cell phone / model..

Re: SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON.

shahzar2012 — Fri, 15 Jul 2016 13:05:35 GMT

I installed this and tried also. This software didnt recognized fone.

Re: SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON.

Uliwooly — Sun, 17 Jul 2016 01:25:37 GMT

@shahzar2012

Time to contact your Local support

Re: SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON.

YoGem — Sun, 17 Jul 2016 17:55:35 GMT

In order for XC to recognize your phone, the display need to be unlocked and also be sure that the USB is not in storage mode.

Re: SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON.

Alias474 — Tue, 20 Jun 2017 00:15:00 GMT

My phone also same problem... While it is on not charging and battery also finish fast

Re: SONY XPERIA C5 ULTRA DUAL IS NOT CHARGING WHEN CELL IN ON.

Thu, 06 Jul 2017 21:04:23 GMT

@shahzar2012 wrote:
Hi, I am having a problem since couple of days. My sony xperia C5 ultra dual is not charging when cell is ON. When i turned cell fone OFF and plug in the charger its showing charging. I have reset my cell fone and try charging in safe mode also but in vain. is there any solution?
Waiting for your reply.
Thanks.

Bring to authorized service (i hope you have warranty?) to check where is problem, in can be damaged smartphone which you bought