topic Re: Marshmallow issues in C Series

Marshmallow issues

YoGem — Wed, 21 Sep 2016 01:14:24 GMT

For who read my previous thread about the sudden death of the C5 will be interested to know that to fix various issues I ended up doing a software repair which, of course and sadly, installed marshmallow.

After two subsequential software repairs the device runs pretty well however two issues are not going away and driving me crazy.

Spare the question about safe mode because I did check in safe mode...

Here are the issues: bad wifi and Bluetooth. It disconnect every now and them if there is any Internet or Bluetooth activity.

If wifi dies, Bluetooth is the next to die, if Bluetooth dies same happen to the wifi.

This time is not related to 5ghz and 2.5ghz band, it's a probable buffer overflow becasue the way present itself is a typical bottleneck and then crash of the stacks.

So, I don't know. What's the opinion of the pros? I believe that it's software, not hardware... But you, what do you think?

Re: Marshmallow issues

CameronT — Wed, 21 Sep 2016 01:47:01 GMT

@YoGem,

I am confident that you've done all the regular troubleshooting, so I am not sure if there's anything else I can suggest to resolve this. It may be a a pre-existing issue that was exasperated by the update to the drivers and such, could be something else entirely. I think all I can say is, contact your Local support.

Re: Marshmallow issues

YoGem — Wed, 21 Sep 2016 02:10:27 GMT

I will and let you know how it goes

Re: Marshmallow issues

CameronT — Wed, 21 Sep 2016 02:18:03 GMT

Please do, thank you

Re: Marshmallow issues

YoGem — Thu, 22 Sep 2016 23:40:50 GMT

CameronT I have news for you, I haven't contacted Sony MX yet but I noticed the following:

The phone run even smoother if there is no sim card, so I won't lie I am not using the C5 as my daily ride however Rickard asked me to capture a log of when the issue happens so what I did is that without Sim I went in my car, connected the C5 to the stereo via Bluetooth, streamed with Spotify while connected to my home WiFi, and Bluetooth also connected to Moto360 and SWR10 - all went fine and smooth, wait... Not only smooth... But even smoother than before!!!

So today at the office, I was having the C5 with me and tried with 6 different Sim cards, no matter what carrier or Sim card the issue occur.

Now that I am home I am going to try again the C5 with Sim card, do again the experiment and collecting the bug report to send it to Rickard!!!

Recap: with Sim card, wifi and Bluetooth generally die, without sim it work perfectly and smoothly.

Re: Marshmallow issues

CameronT — Fri, 23 Sep 2016 00:03:54 GMT

@YoGem,

SIM issue eh? Interesting. I'm lost as to what is causing it. I'd love to hear what Rickard finds out. If you come across a solution do let me know

Re: Marshmallow issues

YoGem — Tue, 27 Sep 2016 02:10:47 GMT

Update: didn't have the time to do testing as I am using my Z3c and the Robin (I've been a backer on Kickstarter) but I am not giving up about the C5, I'll put the sim card back probably during the weekend and do tests with Bluetooth and WiFi, capture a bug report and send it to Rickard.

Re: Marshmallow issues

GuidoBico — Tue, 27 Sep 2016 15:26:08 GMT

Hello, i'm facing the same problem with WiFi and BT working together, one disconnect the other. Taking off the sims the problem solve itself. In the specific my Sony sbh80 won't be able to stay connected. Too bad...

Re: Marshmallow issues

pirrom — Tue, 27 Sep 2016 17:07:39 GMT

My C5 doesn't want to recognize the SD card after updating to Marshmallow

Re: Marshmallow issues

Edyluc — Wed, 28 Sep 2016 02:12:01 GMT

I have the same problems!! Help please

Re: Marshmallow issues

GuidoBico — Wed, 28 Sep 2016 05:44:13 GMT

Also noticed that leaving the phone in charge all night long it stops at 88%...Things begin to be many!

Re: Marshmallow issues

archipelago1 — Wed, 28 Sep 2016 23:56:21 GMT

Hello, I'm going to add some C5 E5563 L issues on this list that happen to mine after the update

- Memory leak will happen after sometime, i dont know what actually triggered it, but if u open lots of app, things will be lagging a lot, keyboard respond very slow. Restarting the device will fix the problem, never had this happened in old L

- Bluetooth (BT) device is often not auto-connecting. when i leave the BT range with my earset (plantr***cs) then i came back, it doesnt autoconnect to C5. And also when i dont use the earset or any BT device, C5 "throwing" icon will appear randomly. never had this happened in old L

- Now I can not find where to change different call ringtone for each sim. Since i use the dual sim version, i want different ringtone for each sim calls. L have this feature, i can not find this feature on M.

- When you connect device to PC as MTP mode, and trying to backup copy from memory card to PC sometimes it will disconnect. never had this happened in L

i really hope they will fix those problems in next update. thanks

Re: Marshmallow issues

YoGem — Thu, 29 Sep 2016 02:48:33 GMT

That of Throw happens also to me and there is no way to get rid of it until you force stop it or reboot the device. That's why I think it's software and not hardware related. It still seems to be a buffer overflow to me.

Meanwhile both Sony MX and Sony US are not answering my emails so I don't know what to 🤔 think...

Oh @CameronT (and I still can't mention people here)... Is someone collecting this list of feedbacks?

Re: Marshmallow issues

Ceddoux5 — Sat, 01 Oct 2016 06:43:07 GMT

I was wondering why the update to Marshmallow is not available on my C5 till date. I checked in About Phone > Software Update and also in Xperia Companion, but they all say "your device is up to date", whereas the Sony website officially says that Marshmallow has been released for the C5.
Sony took a long time to release MM for this device, and yet users are having issues?

- If the update ever happen to be available, do you recommend me updating to MM OR stay with L 5.1 ??

I was excited for the MM update since some users said that it is so much better than before.

Re: Marshmallow issues

YoGem — Mon, 03 Oct 2016 04:31:03 GMT

If you use lot of Bluetooth like I do (two smart devices, streaming on a Bluetooth car stereo and office hifi) I may advise you not to, because apparently the issue exists and it's highly frustrating.

I am trying capture logs to send them as a feedback, hopefully Sony will acknowledge the issue and provide a bug fix.

Re: Marshmallow issues

Nirai6 — Mon, 03 Oct 2016 13:58:47 GMT

I think marshmallow camera is not as good as in Lollipop. The images are not as sharp as it was before. While using autoflash it doesn't focus at all. Lots of details are lost in the image. Has anyone had the same feeling about the camera or my phone need a software repair?

Where is the support staff????

GuidoBico — Fri, 07 Oct 2016 06:05:57 GMT

Hello,

every C5 user is facing different problems with new MM update, but nobody from the Staff has written a single word about a future update that can solve the long list of issues.

We are the ones that struggle all day long with this phone, no BT, no WiFi, no charging, draining battery, etc...

This was a phone, now is a piece of nothing.

Please support this post hoping to get answers from Sony.

Re: Marshmallow issues

Ceddoux5 — Wed, 12 Oct 2016 09:09:00 GMT

The weird thing is that I am STILL WAITING for the MM update !!!! :@

Re: Marshmallow issues

YoGem — Mon, 24 Oct 2016 00:36:35 GMT

Latest software update and maintenance update fixed the issue for me.

I need to say thank you to CameronT and Rickard as well to the Xperia Support team in Mexico as they leaded me to find the right solution.

The solution was quite simple. If you received Marshmallow via XC and a software repair doesn't fix several issues, remove the sim card and the SD. Reboot the phone and perform a software reset.

After the software reset proceed with the setup of the device, connect to WiFi and allow it download and install software updates from What's New. One of them will be a maintenance update with no information whatsoever.

Turn off the phone, put back the sim and the SD card. Turn on the phone. Enjoy your C5 fully functional and issues free.

Re: Marshmallow issues

nnmka — Thu, 27 Oct 2016 12:35:45 GMT

I have a Sony Xperia C5 Ultra Dual firmware 29.2.B.0.129 and also have problems with BlueTooth and Wi-Fi. They can not work together, BT and W-Fi turned off all the time. Sony SmartWatch 3 My watch now lie on the shelf, I can not use them, because Bluetooth is turned off all the time. Sony Support could not help me. Friends same telephone firmware and also have a problem in BT
How to solve this problem?