topic Re: Android 6 problem with Xperia C4 dual in C Series

SD card gets removed after Android 6 update

M_Fekry — Tue, 20 Sep 2016 03:11:36 GMT

I had xperia C4 dual nearly a year ago and i looked forward using it with android 6.

todoy my dream has been achieved and finally updated my mobile to the latest sofware version (android 6).

However, there is a problem has ocured directly after updates had finished.

my moblie ejecting my 64 GB sanDisk SD card unexpectedly every time i turned it on. althought the same SD card was working well since i bought it two months ago with the old software before updating.

Could you please help me to solve this problem ?

The messege appeared on mobile device display is:

Sandisk sd card unexpectedly removed

Unmount SanDisk SD card before removing to avoiding data loss

Re: Android 6 problem with Xperia C4 dual

CameronT — Tue, 20 Sep 2016 03:45:12 GMT

Hi @M_Fekry,

I'm sorry you're having problems with your C4.

Do you happen to have any other SD cards that you can test this with?

Re: Android 6 problem with Xperia C4 dual

M_Fekry — Tue, 20 Sep 2016 05:05:19 GMT

Thank you for your kind consideration.

I think the problem is solved now and i am waiting if there is any problem arise.

it solved by removing the SD card while the C4 is turn off after that turn on the phone and activating ultra STAMINA mode for 5 min then deactivation it (required phone restart) then insert the SD card while the phone is turned off.

I am waiting for more that 90 min and the problem seams to be solved.

i will try to used another 8GB SD card and tell you if the problem repeated again

again thank you for your fast response

Re: Android 6 problem with Xperia C4 dual

CameronT — Tue, 20 Sep 2016 05:12:41 GMT

@M_Fekry

OK that's great to hear. Please do let us know if the issue persists.

Re: Android 6 problem with Xperia C4 dual

M_Fekry — Tue, 20 Sep 2016 08:50:44 GMT

i am sorry to tell you that the issue still persists. The mobile freezes then restart with SD card removed.

So. i had to turn it off and turn it on to get SD card mounted. This issue repeated three times in 15 min.

Can i downgrade my mobile to the previous android version?

Re: Android 6 problem with Xperia C4 dual

heap11 — Tue, 20 Sep 2016 19:48:52 GMT

Did you try reformatting the card and see if that works. If you need to you can back up any data from the card on a computer or another SD card. It might have something to do with Marshmallow using a different type of storage system for external cards than Lollipop did.

Re: Android 6 problem with Xperia C4 dual

CameronT — Wed, 21 Sep 2016 04:07:59 GMT

@M_Fekry,

Please do try @heap11's suggestion. If that does not work, contact your Local support team.

Re: Android 6 problem with Xperia C4 dual

M_Fekry — Wed, 21 Sep 2016 06:39:44 GMT

I tried it and the phone seems to be fine with the same 64GB SD card

Re: Android 6 problem with Xperia C4 dual

CameronT — Thu, 22 Sep 2016 00:18:49 GMT

@M_Fekry,

Did @heap11's suggestion resolve the issue?

Re: Android 6 problem with Xperia C4 dual

M_Fekry — Fri, 23 Sep 2016 01:00:50 GMT

Yes,it did.

The C4 has not ejected the 64 GB SD card again since formating it.

Thank you for consideration.

Re: SD card gets removed after Android 6 update

PramudyaDW — Mon, 19 Dec 2016 01:28:11 GMT

Hi @M_Fekry hmm must formatting card, right?

SD card gets removed after Android 6 update

Sarashosho — Wed, 31 May 2017 21:02:28 GMT

C4 android

Re: SD card gets removed after Android 6 update

Uliwooly — Wed, 31 May 2017 22:28:36 GMT

@Sarashosho

are you saying that after the last update your phone doesn't recognize the SD card?

Re: Android 6 problem with Xperia C4 dual

josef2311 — Sun, 24 Sep 2017 17:34:05 GMT

i had the same problem but it didnot work by formating