topic software update in C Series

Error after upgrading to marshmallow

fijou — Fri, 21 Oct 2016 01:00:32 GMT

Hi. I just upgraded my xperia c5 ultra to android 6.0 and now I am getting an error message "unfortunately, the process com.android.phone has stopped". It is also Not detecting my son card. Please advise what to do. Many thanks.

Re: Error after upgrading to marshmallow

Jake-SonyXperia — Fri, 21 Oct 2016 01:08:47 GMT

Hi @fijou,

Welcome to the community,

I am really sorry to hear about this. In this case, you may need to run a software repair, as it seems that the update may not have installed correctly. However before doing that I suggest backing up the handset using Xperia Companion, see the instructions below.

backup using Xperia Companion

software repair using Xperia Companion

Let me know how you get on.

Re: Error after upgrading to marshmallow

elaine18 — Sun, 23 Oct 2016 07:17:34 GMT

Hi Im Elaine from UAE.

Im having the same problem with the above story. After it was updated to marshmallow its not woking well, always "android process stop" "sd card accidentally remove".

What should I do with this? thank you

Re: Error after upgrading to marshmallow

elaine18 — Sun, 23 Oct 2016 10:45:10 GMT

Hi I already did what you said on the instruction. But still now after restoring all my apps and data still coming "SD card unexpected remove".

This is not good. How I can finish this matter?

Re: Error after upgrading to marshmallow

Jake-SonyXperia — Sun, 23 Oct 2016 23:30:21 GMT

@Ellaine,

Sorry to hear that, it may be a good idea to backup your SD card to a computer and then format it, this will wipe all the data and may resolve the issues you have with it.

Let me know how you get on.

Re: Error after upgrading to marshmallow

RodrigoMG — Wed, 26 Oct 2016 01:25:23 GMT

Hi,

I realized the upgraded to marshmallow and now I have shutdowns, the phone can´t stay ON for more of 15 or 20 minutes, I have already realized the software repair with Xperia Companion but the phone continues with the shutdowns, inclusive I restore the device to factory settings, but follow with the issue.

What else I can do?

Regards!!

Re: Error after upgrading to marshmallow

RodrigoMG — Thu, 27 Oct 2016 04:06:10 GMT

Any comment about this?

software update

feisty — Wed, 02 Nov 2016 01:45:43 GMT

i already updated my sony c5 ultra xperia. but whenever i open it there is this thing keep showing on mu phone says 'unfortunately the process com.android.phone has stopped. now i cant use my phone.

Re: software update

CameronT — Wed, 02 Nov 2016 02:25:01 GMT

Hi @feisty,

Welcome to the community. I am sorry to hear about the issues you're having after you updated.

It sound like the update may not have installed itself correctly. Just to confirm, could you please test your phone in safe mode and see if the same issue persists?

Re: Error after upgrading to marshmallow

C5533 — Wed, 08 Feb 2017 10:50:54 GMT

Jio apps Not coming