topic Re: c4 marshmallow problem in C Series

c4 marshmallow update problem (process com.andriod.phone has stopped)

Joker_Broker — Sun, 16 Oct 2016 15:21:47 GMT

i just updated my c4 right now to marshmallow and IT DOESNT WORK ...keeps telling me every 1 sec ( Unfortunately , the process com.android.phone has stopped. ) i keep pressing ok and the message keeps popping up every goddamn second please help fast i cant use anything at all

Re: c4 marshmallow problem

YoGem — Sun, 16 Oct 2016 16:12:01 GMT

Happened to me, it's frustrating but can be fixed. Keep pressing OK while you go in settings, apps, search for the app phone also between system apps, scroll quickly and identify the process. Tap on it and do a force stop, clear data and cache then reboot your phone.

It's a frustrating process that can accomplish a goal.

Re: c4 marshmallow problem

Joker_Broker — Mon, 17 Oct 2016 11:43:56 GMT

deleted data and still the same problem

Re: c4 marshmallow update problem (process com.andriod.phone has stopped)

SKC4 — Thu, 20 Oct 2016 16:03:09 GMT

I had the same problem. Finally I did a factory reset. Now there is no problem 😀

Re: c4 marshmallow problem

nihed — Tue, 25 Oct 2016 14:34:25 GMT

i didn't ffind the app phone between the apps od the system

Re: c4 marshmallow update problem (process com.andriod.phone has stopped)

nihed — Tue, 25 Oct 2016 14:36:07 GMT

how i can do the factory reset, please help me

Re: c4 marshmallow update problem (process com.andriod.phone has stopped)

Mahmoud007 — Thu, 27 Oct 2016 14:01:11 GMT

Hahaha i did the same factory reset

The process com.android.phone has stopped, started after updating my phone to Marshmallow

Ciel04 — Wed, 02 Nov 2016 14:57:47 GMT

I updated my Xperia C4 Dual for the Android 6.0, but now I can't use my phone because the message "The process com.android.phone stopped" appears all the time on the screen.

Re: The process com.android.phone has stopped, started after updating my phone to Marshmallow

Emir1 — Wed, 02 Nov 2016 16:01:50 GMT

Hi @Ciel04, I'm sorry to hear about your phone.

Are you able to enter safe mode in order to see if the same occurs there? Should the behaviour also occur in safe mode, then I recommend that you try performing a software repair using Xperia Companion.

Let me know if that helps!

latest update jamming phone with error message

josejosejose — Sun, 06 Nov 2016 23:24:41 GMT

Just got the latest update on C4, and now error message "process com.android.phone has stopped" won't go away, and whatever is wrong cant restart. Any suggestions?

Re: latest update jamming phone with error message

Jake-SonyXperia — Sun, 06 Nov 2016 23:26:55 GMT

Hi @josejosejose,

Welcome to the community,

Sorry to hear about this issue, it sounds like the install may not have installed correctly.

To help clear some data on your apps, try booting to Safe mode and see if the issue continues or not.

safe mode

Please let me know how it goes.

Re: latest update jamming phone with error message

josejosejose — Sun, 06 Nov 2016 23:29:18 GMT

Tricky, with the error message to be removed every 2 secs. But will try - this doesn't delete any personal stuff does it?

Re: latest update jamming phone with error message

Jake-SonyXperia — Sun, 06 Nov 2016 23:33:42 GMT

This does not delete personal data, it does, however, remove some cached data, such as login details for Facebook and apps the like. So you will need to log back into some applications.

The Safe mode boot can be done when the phone is powered of as well, this is documented in the link I supplied.

Good luck.

Re: latest update jamming phone with error message

josejosejose — Mon, 07 Nov 2016 04:52:01 GMT

I had to ring the 1300 number, the alert every second made it so difficult to do anything about the problem! Safe mode alone wasn't enough, had to go online to get repair done, which took a lot longer than the 10 minutes I was told. Yet to find out what I have lost, especially of messaging on apps etc.

Re: latest update jamming phone with error message

Jake-SonyXperia — Mon, 07 Nov 2016 22:36:35 GMT

Sorry to hear that, the software repair process is generally around 15 to 30 minutes, it really depends on your internet connection. You are able to perform a backup prior to the software repair, this is what Xperia Companion offers, however, it may not have been feasible given the state of the device.

Re: c4 marshmallow update problem (process com.andriod.phone has stopped)

WFuria — Wed, 16 Nov 2016 03:17:25 GMT

My C4 had the same issue when I upgraded.
After perform a factory reset, apparently started to work fine.
But when I connect with the car Bluetooth the phone can't keep the connection and lost connection. Then I have to manually connect again.
Happens frequently.
Can I downgrade to Android 5? It was much better than new marshmallow

Xperia C4 E5333 Android 6.0 "Unfortunately the Process com.android.phone has Stopped- Solved"

floflo61 — Tue, 25 Apr 2017 17:48:48 GMT

Hello,

I have done the android 6.0 update on my Xperia C4 and then I have continuously the message "Unfortunately the Process com.android.phone has Stopped- Solved", what can I do to solve this problem ?

Thanks for your answers

Re: c4 marshmallow update problem (process com.andriod.phone has stopped)

itsarvindhere — Sat, 15 Jul 2017 05:56:25 GMT

Well, there are some steps that you can try to fix this error. You can either Wipe Cache and Data of Phone app, Do the same for Sim TOOLKIT app, Wipe Cache Partition, Factory Reset or Change Battery Optimization settings to FIX Unfortunately the Process.com.android.phone Has Stopped Error