topic Re: Bluetooth Problem in C Series

Bluetooth headset doesn't work in downloaded apps

Stegadon — Tue, 02 Feb 2016 08:25:49 GMT

Just Bought a C5 Xperia and got update 5.1 lolipop, 2 days ago bought MBH20 to go with my C5, Using it its on phone calls is fine, but when I use it on Whatsup voice call it stop working, BBM voice call, Line same problem, I do not know it is the Bluetooth incompebility or something, I tried on my friends Sony Z3, it just works fine with voice call on whats up.

Did repairing the Software, but no help, I do not know whats wrong with it, anybody has the same problem? or any setting should I know about?

Topic edited by Rickard

Re: Bluetooth Problem

MarlonUk1 — Tue, 02 Feb 2016 12:54:14 GMT

are those 3rd party apps updated to the latest versions? also try to delete app data settings> apps> all apps> clear data.

also try to re connect /re -pair your bluetooth to the accesory./

Re: Bluetooth Problem

Stegadon — Tue, 02 Feb 2016 14:52:05 GMT

No its files from Sony itself. Tried reinstall update frimware from Sony. Still has the same problem. Maybe my hads are not for Sony phone always has problem wherever I buy Sony phone....hmmm

Re: Bluetooth Problem

Stegadon — Tue, 02 Feb 2016 14:54:47 GMT

One more thing I tried bbm voice and also same resukt, line also the same. Is this hardware problem or sowtware?

Re: Bluetooth Problem

Uliwooly — Tue, 02 Feb 2016 20:54:03 GMT

@Stegadon

whatsapp, line, bbm are not Sony apps. For what you described is that those apps have not been customized to work on the C5, a way to test this, try to make a voice call or video call on hangouts if it doesn't work then

boot on > > > safe mode try to make a voice/video call with hangouts, if it works then it could be that either a third party app its causing this

Re: Bluetooth Problem

YoGem — Wed, 03 Feb 2016 03:39:09 GMT

So here is the deal, Bluetooth works with two protocols: media (A2DP) and telephony (handsfree and headset).

Try this, connect your Bluetooth device, go in settings, Bluetooth and verify settings: You should enable both telephony and media.

Check if it works.

Re: Bluetooth Problem

Stegadon — Wed, 03 Feb 2016 10:40:03 GMT

Did that way before, if the phone is incopitable than its fine by me. I can sell the phone and get a new one, but I will be sick if I am the only one has the problem, especialy in Indonesia service center is bad, service can g up to months, why I ask in this forum because I want to know is it only my phone has problem. And of course I like the phone but it seems has problem everytime than I am afraid to buy the same brand.

Re: Bluetooth Problem

YoGem — Wed, 03 Feb 2016 19:33:31 GMT

Hello,

So I just connected my stereo-non-sony bluetooth headset to the C5 ultra and tried a Whatsapp call with it and it worked.

Long story short, it could be a Lollipop 5.0/5.1 (not 5.1.1) issue/limit with setting and this make all the bluetooth devices NOT REALLY compatible with all protocols. You said it that you tried it with a Z3 and it worked, was it with Lollipop 5.1.1? I bet yes.

... or it could be that your headset is not fully compatible with the profiles available in the C5. You should try other bluetooth headsets to see if it works or not but I am almost sure that an update to Lollipop 5.1.1 (it's not going to happen) and to Android 6.0 will fix the incompatibility issue.

Re: Bluetooth Problem

Stegadon — Thu, 04 Feb 2016 10:05:04 GMT

Probebly that the Android isue then, I will try on other bluetooth a non sony one? but that would be funny right bought the same brand so that it is compitable...but then again...:smileysilly::smileyangry:

I will try to find my friend a non sony bluetooth. see what happens,

thanks i will update.

Re: Bluetooth Problem

Stegadon — Sun, 21 Feb 2016 04:00:15 GMT

Hai, its me again, tried my friend mono bluetooth from other brand, then bought a sterio blustooth China brand, its still the sama, voice call on whats up still did not work.....

Re: Bluetooth Problem

Rickard — Wed, 24 Feb 2016 13:54:31 GMT

I'm sorry to hear that

Would it be possible for you to take a log file from your phone after trying to use the bluetooth headset for calls in 3:rd party apps and send it to me?

I will forward it internally to see if it's something that can be improved from our end.

To do this:
Settings > About phone > Build number, tap 7 times on the build number

Go back and select Developer options and turn on "USB debugging"

Restart your phone

Try calling using 3:rd party apps

Settings > Developer options, select "Take bug report". When the report is ready (takes a minute or so) tap the notification and share it to Google Drive and then send me a link in a private message.

Re: Bluetooth headset doesn't work in downloaded apps

YoGem — Fri, 26 Feb 2016 14:51:40 GMT

Is there a solution at this? I am not able to replicate the issue at all. The only thing the came in my mind is that Google now is using the Bluetooth stack to manage voice control and like in the camera app other apps are not able to get a hold of it or that the stereo Chinese Bluetooth headset is too cheap to support all Bluetooth protocols.

Re: Bluetooth headset doesn't work in downloaded apps

Rickard — Fri, 26 Feb 2016 15:52:28 GMT

Without a log from the phone, i'm afraid it's hard to say what the cause could be.

As you say, a possible reason is that another app is currently using it.

Re: Bluetooth Problem

Stegadon — Mon, 14 Mar 2016 06:09:27 GMT

Ok i will do it now.

thanks

Re: Bluetooth Problem

Stegadon — Mon, 14 Mar 2016 07:05:58 GMT

Hai Rickard,

I have sent my bug report to you please view it,

thanks,

BR,

Re: Bluetooth headset doesn't work in downloaded apps

Stegadon — Tue, 15 Mar 2016 23:36:42 GMT

Any feedback?

Re: Bluetooth headset doesn't work in downloaded apps

Rickard — Thu, 17 Mar 2016 10:06:41 GMT

I have forwarded your log internally but i don't have any new information yet i'm afraid.

Re: Bluetooth headset doesn't work in downloaded apps

YoGem — Sat, 19 Mar 2016 01:43:11 GMT

If you want you can upload the log on google drive and share the link to download it here, I can gave a look and see if the fault is of the Bluetooth device, the C5 or the application.

Re: Bluetooth headset doesn't work in downloaded apps

YoGem — Sat, 19 Mar 2016 01:43:59 GMT

Typo: have a look, not gave a look.

Re: Bluetooth headset doesn't work in downloaded apps

Stegadon — Mon, 21 Mar 2016 09:13:41 GMT

I have sent you the link, is it safe to give the bug report? I dont know anything about this,

Please Advice,