topic Re: SONY C5 didnt start in C Series

Power button does not work and my device restarts itself

Strat — Tue, 24 May 2016 13:09:57 GMT

Hello!
Could you please help me find problem with my phone. If i press button Power, my phone is not start, if i connect to PC via data-cable or connect to power supply, my phone goes starting and after screen SONY my phone restart, and still restarting again and again.

Sony Companion didnt help.

Re: SONY C5 didnt start

Emir1 — Tue, 24 May 2016 13:33:46 GMT

Hi @Strat,

I'm sorry to hear about that.

Do you mean that you weren't able to repair the software using Xperia Companion? If you haven't done so already, try forcing a shut down of your device by pressing the OFF button. Once you have done that, try performing a software repair using Xperia Companion.

If the device still behaves in the same way then I recommend that you contact your Local support for assistance in having the device sent to an authorized service center for investigation.

Re: SONY C5 didnt start

Strat — Tue, 24 May 2016 13:54:51 GMT

Power button is work correctly. My phone not starting when i try start via button Power, i think battery is low, but if i try charging my battery via dara-cable or charging supply, my phone starting and after screen SONY - restart, and restart again and again when i out my phone of the socket.

Re: SONY C5 didnt start

Jake-SonyXperia — Wed, 25 May 2016 01:06:33 GMT

Hi Strat,

You should still be able to perform the instructions as supplied above. Attempt a software repair using Xperia Companion and if this fails, contact Customer Care for further help.